[Skip to main content](#vessel-content) # Fatal error ## - **[avaworks](/forum/user/245-avaworks "View avaworks's Profile")** - [![avaworks's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/245-avaworks "View avaworks's Profile") Topic Author - [ Offline](/forum/user/245-avaworks) Less More - Posts: 3 - Thank you received: 0 - - 15 years 11 months ago [\#1056](#1056) by [avaworks](/forum/user/245-avaworks "View avaworks's Profile") *[Fatal error](/forum/3-bug-report/1056-fatal-error#1056 "1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it?")* was created by *[avaworks](/forum/user/245-avaworks "View avaworks's Profile")* 1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDU2LWZhdGFsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 15 years 11 months ago [\#1058](#1058) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/1056-fatal-error#1058 "1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it?")* Hi that's the first time someone has that error. First, could you give us the link to your website so that we can look at the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDU2LWZhdGFsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[avaworks](/forum/user/245-avaworks "View avaworks's Profile")** - [![avaworks's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/245-avaworks "View avaworks's Profile") Topic Author - [ Offline](/forum/user/245-avaworks) Less More - Posts: 3 - Thank you received: 0 - - 15 years 11 months ago [\#1061](#1061) by [avaworks](/forum/user/245-avaworks "View avaworks's Profile") Replied by *[avaworks](/forum/user/245-avaworks "View avaworks's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/1056-fatal-error#1061 "1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it?")* Thank you for your prompt response. the following is URL. URL:www.emm-adult.com First, you login. user name "test", password "test" Then you can find the tab for shopping site for right side of top menu. It is HIKA shop system. I would like to built-in shopping-cart system for "login user". It is request of my client. --- Afterwards, I faced the following phenomenon. 1)"Add to cart" button doesn't work. >> go to TOP page. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. >> When login "admin", the error happened. When login another account, templete is broken. --- Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDU2LWZhdGFsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 15 years 11 months ago [\#1062](#1062) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/1056-fatal-error#1062 "1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it?")* In the config under the tab display could you change the option "After a product is added to the cart" to "Always go to the checkout" ? This way, the add to cart button added automatically by the system will direct to the checkout instead of staying on the same page. Unfortunately, when I tested, I didn't get the fatal error, not even once so I can't help you on that ![:/](/irritated.gif ":/") Did you change something in the mean time ? Do you still have it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDU2LWZhdGFsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[avaworks](/forum/user/245-avaworks "View avaworks's Profile")** - [![avaworks's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/245-avaworks "View avaworks's Profile") Topic Author - [ Offline](/forum/user/245-avaworks) Less More - Posts: 3 - Thank you received: 0 - - 15 years 11 months ago [\#1063](#1063) by [avaworks](/forum/user/245-avaworks "View avaworks's Profile") Replied by *[avaworks](/forum/user/245-avaworks "View avaworks's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/1056-fatal-error#1063 "1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it?")* I set the option "After a product is added to the cart" to "Always go to the checkout" already. But when I clicked "Add to cart" button, it doesn't work and go to top page. So, I set the option to "stay and display pop up". The pop up is displayed for about 2-5 second. The Pop up is active and I can go to check out menu. But themplete is broken.(see attached file) [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/sc_sh01.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/sc_sh01.jpg "[img") *Only when I login as "admin", Fatal error is happened. - [ ![sc_sh01.jpg](/forum/attachment/55) ](/forum/attachment/55 "sc_sh01.jpg") [ ](/forum/attachment/55?download=1 "sc_sh01.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDU2LWZhdGFsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 15 years 11 months ago [\#1064](#1064) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/1056-fatal-error#1064 "1)"Add to cart" button doesn't work. 2)When "Add to cart HTML link" on product page, it doesn't work and the following message displayed. 3)When "checkout layout" set on menu, it doesn't work and the following message displayed. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate ** bytes) in *********/public_html/libraries/joomla/database/database/mysql.php on line 462 Could you please advise me how to solve it?")* Did you try with the test account you gave before ? Because I can't reproduce that. When I try on my end on your website, everything is fine. Maybe you have some special plugins which are triggered when you are administrator and they produce the error ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDU2LWZhdGFsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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