[Skip to main content](#vessel-content) # HikaShop Cart Module error 500 ## - **[luisin](/forum/user/1636-luisin "View luisin's Profile")** - [![luisin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1636-luisin "View luisin's Profile") Topic Author - [ Offline](/forum/user/1636-luisin) Less More - Posts: 14 - Thank you received: 0 - - 15 years 7 months ago [\#11229](#11229) by [luisin](/forum/user/1636-luisin "View luisin's Profile") *[HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11229 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* was created by *[luisin](/forum/user/1636-luisin "View luisin's Profile")* Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTIyOS1oaWthc2hvcC1jYXJ0LW1vZHVsZS1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11231](#11231) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11231 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* First I would highly recommend you to update hikashop. If you have FTP problems, you should try to correct them. You can try to activate/deactivate the FTP layer of joomla in the configuration of joomla, you could also try to install via FTP as we advice on that page: [ www.hikashop.com/en/support/documentatio...-install.html#errors](http://www.hikashop.com/en/support/documentation/59-hikashop-how-to-install.html#errors) You could also try to fix your directories permissions via FTP : [ www.phpjunkyard.com/tutorials/ftp-chmod-tutorial.php](http://www.phpjunkyard.com/tutorials/ftp-chmod-tutorial.php) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTIyOS1oaWthc2hvcC1jYXJ0LW1vZHVsZS1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[luisin](/forum/user/1636-luisin "View luisin's Profile")** - [![luisin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1636-luisin "View luisin's Profile") Topic Author - [ Offline](/forum/user/1636-luisin) Less More - Posts: 14 - Thank you received: 0 - - 15 years 7 months ago [\#11272](#11272) by [luisin](/forum/user/1636-luisin "View luisin's Profile") Replied by *[luisin](/forum/user/1636-luisin "View luisin's Profile")* on topic *[Re: HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11272 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* Thank you Nicolas. I´ve upload the files to /tmp and try to install new version of hikashop from this directory, joomla says: cannot create destination folder. All the folders has 777 permissions. The same problem, when I try to create cart module 500 error show me. Putting in the .htaccess file "php_flag display_errors on", don´t show anything more than "cannot create destination folder" when I install it or "500 error" when add module via web, has this option an "output.log"?. I belive that some file or database registry is corrupted or similar. My e-shop was in test mode so i no matter to delete all contents (products, categories, configuration, etc), so ... what do you recomend? I think about uninstall hikashop and reinstall it again. Thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTIyOS1oaWthc2hvcC1jYXJ0LW1vZHVsZS1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11275](#11275) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11275 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* Here is a thread about directory creation errors when installing stuff in joomla: [ forum.joomla.org/viewtopic.php?p=1260372](http://forum.joomla.org/viewtopic.php?p=1260372) I couldn't find anywhere the error "cannot create destination folder". Is that the exact spelling of your error ? Could you do a screenshot ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTIyOS1oaWthc2hvcC1jYXJ0LW1vZHVsZS1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[luisin](/forum/user/1636-luisin "View luisin's Profile")** - [![luisin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1636-luisin "View luisin's Profile") Topic Author - [ Offline](/forum/user/1636-luisin) Less More - Posts: 14 - Thank you received: 0 - - 15 years 7 months ago [\#11281](#11281) by [luisin](/forum/user/1636-luisin "View luisin's Profile") Replied by *[luisin](/forum/user/1636-luisin "View luisin's Profile")* on topic *[Re: HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11281 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* Important: Joomla 1.6 When I add the module: [ ![[img](http://img7.imageshack.us/img7/7675/addingmodule.jpg) ](http://img7.imageshack.us/img7/7675/addingmodule.jpg "[img") Get error: [ ![[img](http://img193.imageshack.us/img193/4545/addingmodule1.jpg) ](http://img193.imageshack.us/img193/4545/addingmodule1.jpg "[img") When I install new version: [ ![[img](http://img268.imageshack.us/img268/4552/installing1.jpg) ](http://img268.imageshack.us/img268/4552/installing1.jpg "[img") Get error: [ ![[img](http://img827.imageshack.us/img827/2639/installing.jpg) ](http://img827.imageshack.us/img827/2639/installing.jpg "[img") I don´t have problems adding other modules o installing other plugins, templates, etc... Thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTIyOS1oaWthc2hvcC1jYXJ0LW1vZHVsZS1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11298](#11298) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11298 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* I couldn't find the error message in the spanish language files of joomla 1.6. Could you post the english version please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTIyOS1oaWthc2hvcC1jYXJ0LW1vZHVsZS1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[luisin](/forum/user/1636-luisin "View luisin's Profile")** - [![luisin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1636-luisin "View luisin's Profile") Topic Author - [ Offline](/forum/user/1636-luisin) Less More - Posts: 14 - Thank you received: 0 - - 15 years 7 months ago [\#11533](#11533) by [luisin](/forum/user/1636-luisin "View luisin's Profile") Replied by *[luisin](/forum/user/1636-luisin "View luisin's Profile")* on topic *[Re: HikaShop Cart Module error 500](/forum/3-bug-report/11229-hikashop-cart-module-error-500#11533 "Nicolas, first of all thank you for your great job and sorry for my bad english. I have an error 500 when i try to edit HikaShop Cart Module, in the site the cart don`t show anything, don´t show "the cart is empty". I deleted the module and when i try to create get an error 500 just when select HikaShop Cart Module and don´t create. Maybe i have an error configuration it, i try to update to the latest version but it is impossible, ftp problems. For the moment my web is for test porpouses but i need your module to make reality. I´m not a joomla expert, this is my first proyect. Thanks in advance.")* Thank you Nicolas. My ISP try to solve the problem with 777 permissions to all folders with bad results. I´ve solve the problem deleting the complete site and reinstalling from 0 joomla, for the moment the 500 error is not appear. Probably I´ll use the Hikashop to my website, if I have some problems then I´ll ask to you. Thank you very much and congratulations for your excellent job. 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