[Skip to main content](#vessel-content) # configuration tab blank white screen ## - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 15 years 7 months ago [\#11667](#11667) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") *[configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11667 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* was created by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 7 months ago [\#11668](#11668) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11668 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Please activate temporarily the debug mode in the joomla configuration and try again. If you still get a blank screen, please activate the errors display: [ www.hikashop.com/en/support/documentatio...-install.html#errors](http://www.hikashop.com/en/support/documentation/59-hikashop-how-to-install.html#errors) That should enable you to get an error message instead of a blank screen. Otherwise, you will need to ask your hosting company for the PHP error logs of your website. The error is either because of a memory limitation of your hosting (it might be possible to increase it), or a processing limit (it's also possible to increase it), or maybe a bug in hikashop (but way less likely since it works everywhere else...) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 15 years 7 months ago [\#11733](#11733) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11733 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Hi Nicolas, I just contacted my hosting provider and they said to setup a php.ini file, and asked this: "You may need to check with the developers of the script to see which memory needs to be increased and what the value should be." Thanks for your help ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 7 months ago [\#11746](#11746) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11746 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* First in your php.ini, you should activate the display of errors like explained in the link of my previous message. That way, you should get an error message instead of a blank screen and we will be able to tell you more precisely what is the problem. There is only one memory_limit parameter in the php.ini configuration. You need to add it like that in your file: memory_limit=64M Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 15 years 7 months ago - 12 years 9 months ago [\#11761](#11761) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11761 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Hi Nicolas, I tried the debug mode and nothing happened, then I looked at the php.ini file and it looked like this: register_globals=Off safe_mode=Off allow_url_fopen=Off allow_url_include=Off disable_functions=show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open open_basedir=/home/c/public_html:/tmp:/logs and was too scared to touch it because I have stuffed things up before by not knowing what Im doing! Do I need to add display_errors = On to the file? If I reinstall will I lose what I have entered into Hika Shop? I just got this error now: 500 - An error has occurred. JDatabaseMySQL::query: 1062 - Duplicate entry 'MFLS7' for key 2 SQL=UPDATE `jos_hikashop_product` SET `product_name`='Honourable Sample',`product_url`='',`product_meta_description`='',`product_keywords`='',`product_code`='MFLS7',`product_tax_id`='',`product_sale_start`='',`product_sale_end`='',`product_quantity`='4',`product_min_per_order`='0',`product_max_per_order`='0',`product_weight`='10.000',`product_weight_unit`='kg',`product_length`='5.000',`product_width`='5.000',`product_dimension_unit`='cm',`product_height`='5.000',`product_published`='1',`product_access`='all',`product_group_after_purchase`='',`product_type`='main',`product_description`=' I'm very confused sorry :huh: Hope this helps... Thanks ![:)](/media/kunena/emoticons/8.png ":)") Last edit: 12 years 9 months ago by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 7 months ago [\#11763](#11763) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11763 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Yes, you need to add the line display_errors=On in the php.ini file If you reinstall hikashop you won't loose your data but I doubt that it comes from that since apparently other pages works ok. Where did you get the update query error ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 15 years 7 months ago [\#11766](#11766) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11766 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Thanks ![:)](/media/kunena/emoticons/8.png ":)") I just added the display_errors=On to the file and uploaded it, tried clicking on configuration backened again, and still a white screen... Update query error? 500 error?: I just got that error when I clicked save in a product after changing settings etc Can other extensions cause this? Thanks ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 7 months ago [\#11772](#11772) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11772 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Could you give us a back end and FTP access to your website so that we can look at your problems ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 7 months ago [\#11935](#11935) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#11935 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* You replaced the file amdinistrator/components/com_hikashop/types/quantity.php by the file components/com_hikashop/view/product/quantity.php Please only modify the views of HikaShop via the interface in the menu Display->Views so that such problems do not occur. For the product issue, I just created a product called "test_hikashop" on your website and then tried to save it again and didn't had any problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 15 years 7 months ago [\#12055](#12055) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#12055 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* Thanks Nicolas! ![:cheer:](/media/kunena/emoticons/10.png ":cheer:") ![:cheer:](/media/kunena/emoticons/10.png ":cheer:") ![:cheer:](/media/kunena/emoticons/10.png ":cheer:") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 15 years 7 months ago [\#12197](#12197) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: configuration tab blank white screen](/forum/3-bug-report/11667-configuration-tab-blank-white-screen#12197 "Hello, When I click on the configuration tab in the backend I get a white blank screen... Thanks :)")* I figured out why i was getting the 500 error, I was trying to save a product with the same product code as one that already exised. When I changed the product code, it worked fine ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY2Ny1jb25maWd1cmF0aW9uLXRhYi1ibGFuay13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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