[Skip to main content](#vessel-content) # Problems with discounts, coupons, etc. ## - **[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")** - [![deborahharrison's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Topic Author - [ Offline](/forum/user/1040-deborahharrison) Less More - Posts: 110 - Thank you received: 0 - - 15 years 7 months ago [\#11677](#11677) by [deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile") *[Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11677 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* was created by *[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")* Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product [ 212.113.133.235/~englishr/index.php?opti...&category\_pathway=11](http://212.113.133.235/~englishr/index.php?option=com_hikashop&ctrl=product&task=show&cid=8&name=the-love-letters-of-great-men&Itemid=53&category_pathway=11) Its £15.95 - 20% should be £12.76 but its reading £12.95? Whats going on and why is it not accurate. Please advise. Tax isn't a factor as we're exempt from tax but something is tallying up right. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11689](#11689) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11689 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* Your setup sounds good. Could you send us an FTP access to your website so that we can check things up ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")** - [![deborahharrison's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Topic Author - [ Offline](/forum/user/1040-deborahharrison) Less More - Posts: 110 - Thank you received: 0 - - 15 years 7 months ago [\#11691](#11691) by [deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Replied by *[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11691 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* I have sent it via your contact form Hope this is Ok. Please do keep me posted. Best regards D Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11713](#11713) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11713 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* It was a problem of rounding. Last week, when we added the possibility to have taxes on coupons, we added a bug in the discount algorithm and that resulted in all the discounts and coupons being rounded with 0 decimals. We fixed the problem on your end and we are going to publish a new build of the current version with that fix included. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")** - [![deborahharrison's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Topic Author - [ Offline](/forum/user/1040-deborahharrison) Less More - Posts: 110 - Thank you received: 0 - - 15 years 7 months ago [\#11741](#11741) by [deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Replied by *[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11741 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* Hi Nicolas Just so I can relay the feedback, when are you intending on releasing the new release/fix? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11759](#11759) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11759 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* It's already done. We didn't change the version number as it just fixes the bug introduces in the release done 3 days ago. Redownloading the current version and installing it on top will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")** - [![deborahharrison's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Topic Author - [ Offline](/forum/user/1040-deborahharrison) Less More - Posts: 110 - Thank you received: 0 - - 15 years 7 months ago [\#11931](#11931) by [deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile") Replied by *[deborahharrison](/forum/user/1040-deborahharrison "View deborahharrison's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11931 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* So do I simply download the software as normal and install it, or is it a patch? Please advise Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11932](#11932) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with discounts, coupons, etc.](/forum/3-bug-report/11677-problems-with-discounts-coupons-etc#11932 "Please help. I have applied a permanent 20% discount to products on our website. However, where it sometimes rounds off to the nearest penny (which isn't a problem) it is about 20p out on our product...")* It's like a normal install. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTY3Ny1wcm9ibGVtcy13aXRoLWRpc2NvdW50cy1jb3Vwb25zLWV0Yz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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