[Skip to main content](#vessel-content) # problem with customer and order ## - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 7 months ago [\#11773](#11773) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") *[problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11773 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* was created by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: [ awesomescreenshot.com/07d9sks36](http://awesomescreenshot.com/07d9sks36) This is the order: Screenshot: [ awesomescreenshot.com/0049skyb9](http://awesomescreenshot.com/0049skyb9) In the order U18 the adressinformation of customer 7 is placed. Screenshot: [ awesomescreenshot.com/0e99skv60](http://awesomescreenshot.com/0e99skv60) Does somebody know what went wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11788](#11788) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11788 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* That would happen if you removed the login view from the "checkout workflow" option in the configuration. Could you copy/paste here your checkout workflow ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 7 months ago [\#11790](#11790) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11790 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* cart_coupon,login,address_shipping,payment,confirm_cart_coupon_status_fields,end Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11791](#11791) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11791 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* What value do you have for the option "registration" in the tab checkout of the configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 7 months ago [\#11792](#11792) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11792 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* A screenshot: [ awesomescreenshot.com/0269sr2cc](http://awesomescreenshot.com/0269sr2cc) not available. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11798](#11798) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11798 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* Ok. That means that you're using the normal registration mode. Normally, it should not be possible to pass an order without create a user account. Do you know if that person has a joomla user account int he joomla user manager ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 7 months ago [\#11801](#11801) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11801 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* there was a user in the joomla user panel wich was disabled. The never signed in on that account. I think they didn't click the 'registration' link, but started the order again? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11806](#11806) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11806 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* Ah yes, that's a bug we fixed in version 1.4.8: > Users who didn't click the activation link would still be accepted by hikashop (they weren't logged into joomla though) even though an error was displayed on the checkout Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 7 months ago [\#11813](#11813) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11813 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* oke, That's why. I updated the system. Do you sent update information e-mails to all your registered users? I did'nt recieve an e-mail with the update. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11832](#11832) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: problem with customer and order](/forum/3-bug-report/11773-problem-with-customer-and-order#11832 "Yesterday an order was placed on our website. We have all the information of the customer, but a strange error occured. The order U18 does have customer with id 8. This customer has no information. There is a customer with id 7 who has placed the order. Screenshot: awesomescreenshot.com/07d9sks36 This is the order: Screenshot: awesomescreenshot.com/0049skyb9 In the order U18 the adressinformation of customer 7 is placed. Screenshot: awesomescreenshot.com/0e99skv60 Does somebody know what went wrong?")* We don't. We will send a newsletter from time to time to recap what happened in the last few months but we don't send a newsletter on every release (every 2 weeks approximately). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTc3My1wcm9ibGVtLXdpdGgtY3VzdG9tZXItYW5kLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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