[Skip to main content](#vessel-content) # Pricing not remaining in saved product \[SOLVED\] ## - **[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")** - [![ICCservices's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1857-iccservices "View ICCservices's Profile") Topic Author - [ Offline](/forum/user/1857-iccservices) Less More - Posts: 4 - Thank you received: 0 - - 15 years 6 months ago - 15 years 6 months ago [\#12690](#12690) by [ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile") *[Pricing not remaining in saved product \[SOLVED\]](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12690 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* was created by *[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")* Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian #### *This attachment is hidden for guests. Please log in or register to see it.* Last edit: 15 years 6 months ago by [ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile"). Reason: changed subject to SOLVED Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 6 months ago [\#12696](#12696) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12696 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* That's indeed a new problem to us. It seems that the problem is not the save but the loading of the prices. Apparently, the system is not able to load the prices when you edit a product. Then, when you save the product, since you don't send any price, it considers that the ones already there should be removed. The question is really why are the prices not loaded on the product edition page. Could you activate the debug mode of joomla give us a back end access to your website so that we can see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")** - [![ICCservices's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1857-iccservices "View ICCservices's Profile") Topic Author - [ Offline](/forum/user/1857-iccservices) Less More - Posts: 4 - Thank you received: 0 - - 15 years 6 months ago [\#12700](#12700) by [ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile") Replied by *[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12700 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* Sure, can you give me an email address to send the log in details to or shall I PM them to you? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 6 months ago [\#12703](#12703) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12703 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* You can use our contact form. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")** - [![ICCservices's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1857-iccservices "View ICCservices's Profile") Topic Author - [ Offline](/forum/user/1857-iccservices) Less More - Posts: 4 - Thank you received: 0 - - 15 years 6 months ago [\#12705](#12705) by [ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile") Replied by *[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12705 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* Contact form sent Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 6 months ago [\#12709](#12709) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12709 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* Could you edit the file administrator/components/com_hikashop/views/product/view.html.php and change the lines: $ids[]=$related->product_id; and: $ids[]=$options->product_id; to: $ids[]=(int)@$related->product_id; and: $ids[]=(int)@$options->product_id; That should solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")** - [![ICCservices's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1857-iccservices "View ICCservices's Profile") Topic Author - [ Offline](/forum/user/1857-iccservices) Less More - Posts: 4 - Thank you received: 0 - - 15 years 6 months ago [\#12733](#12733) by [ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile") Replied by *[ICCservices](/forum/user/1857-iccservices "View ICCservices's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12733 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* I have made the changes your recommended and it is working as it should now. Thank you for your assistance and in such quick time too. A little more testing from my side and then I'll commit to buying the full version. Kind Regards Ian Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 6 months ago [\#12746](#12746) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pricing not remaining in saved product](/forum/3-bug-report/12690-pricing-not-remaining-in-saved-product-solved#12746 "Hi, First of all may I say that your product is excellent. I am VERY impressed with the features. On to my challenge. I have installed, configured and imported some products into my Hikashop. When editing some of the products I noticed that the price was set to zero. I entered the price and sometimes it remains, sometimes it is missing. I have created some screenprints of the error for your information. I did not see another post with the same error, if it is in the forum, please accept my apologies for duplicating. Thank you in advance for any assistance you can provide in solving this issue. Ian [file]")* Great. We will include that fix in next version of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMjY5MC1wcmljaW5nLW5vdC1yZW1haW5pbmctaW4tc2F2ZWQtcHJvZHVjdC1zb2x2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.246 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)