[Skip to main content](#vessel-content) # Missing Components ## - **[markgiles](/forum/user/1992-markgiles "View markgiles's Profile")** - [![markgiles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1992-markgiles "View markgiles's Profile") Topic Author - [ Offline](/forum/user/1992-markgiles) Less More - Posts: 4 - Thank you received: 0 - - 15 years 7 months ago [\#13478](#13478) by [markgiles](/forum/user/1992-markgiles "View markgiles's Profile") *[Missing Components](/forum/3-bug-report/13478-missing-components#13478 "I get error message JHTML content not supported. File not found. It appears just above the hikashop product page. But the product is listed on that page OK I look at the error log and see many missing files and directories, If I try to reinstall on top from the same zip file, an error occurs and disappears off the screen before I have time to read it. The installation is from the file com_hikashop_starter_1.4.8_2011-04-06.zip")* was created by *[markgiles](/forum/user/1992-markgiles "View markgiles's Profile")* I get error message **JHTML content not supported. File not found.** It appears just above the hikashop product page. But the product is listed on that page OK I look at the error log and see many missing files and directories, Code: [Thu Apr 07 15:54:33 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/css, referer: http://pop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:54:33 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/js/hikashop.js, referer: http://pop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:54:33 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/images/delete.png, referer: http://pop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:54:33 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/js/menu.js, referer: http://pop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:54:33 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/images/edit.png, referer: http://xpop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:54:34 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/images/edit.png, referer: http://pop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:54:34 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/images/delete.png, referer: http://pop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins&task=edit&name=creditcard&plugin_type=payment [Thu Apr 07 15:55:06 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/css, referer: http://xpop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins [Thu Apr 07 15:55:06 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/js/menu.js, referer: http://xpop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins [Thu Apr 07 15:55:09 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/js/hikashop.js, referer: http://xpop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins [Thu Apr 07 15:55:09 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/js/menu.js, referer: http://xpop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins [Thu Apr 07 15:55:09 2011] [error] [client 101.198.16.13] File does not exist: /var/www/vhosts/xpop.com/httpdocs/joomla/media/com_hikashop/images/icons/icon-16-hikashop.png, referer: http://xpop.com/joomla/administrator/index.php?option=com_hikashop&ctrl=plugins If I try to reinstall on top from the same zip file, an error occurs and disappears off the screen before I have time to read it. The installation is from the file com_hikashop_starter_1.4.8_2011-04-06.zip Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzQ3OC1taXNzaW5nLWNvbXBvbmVudHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13484](#13484) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing Components](/forum/3-bug-report/13478-missing-components#13484 "I get error message JHTML content not supported. File not found. It appears just above the hikashop product page. But the product is listed on that page OK I look at the error log and see many missing files and directories, If I try to reinstall on top from the same zip file, an error occurs and disappears off the screen before I have time to read it. The installation is from the file com_hikashop_starter_1.4.8_2011-04-06.zip")* It seems that your media folder is not writable. Please change its permissions via FTP to 777 and reinstall hikashop so that all the files can be installed properly: [ www.phpjunkyard.com/tutorials/ftp-chmod-tutorial.php](http://www.phpjunkyard.com/tutorials/ftp-chmod-tutorial.php) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzQ3OC1taXNzaW5nLWNvbXBvbmVudHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[markgiles](/forum/user/1992-markgiles "View markgiles's Profile")** - [![markgiles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1992-markgiles "View markgiles's Profile") Topic Author - [ Offline](/forum/user/1992-markgiles) Less More - Posts: 4 - Thank you received: 0 - - 15 years 7 months ago [\#13648](#13648) by [markgiles](/forum/user/1992-markgiles "View markgiles's Profile") Replied by *[markgiles](/forum/user/1992-markgiles "View markgiles's Profile")* on topic *[Re: Missing Components](/forum/3-bug-report/13478-missing-components#13648 "I get error message JHTML content not supported. File not found. It appears just above the hikashop product page. But the product is listed on that page OK I look at the error log and see many missing files and directories, If I try to reinstall on top from the same zip file, an error occurs and disappears off the screen before I have time to read it. The installation is from the file com_hikashop_starter_1.4.8_2011-04-06.zip")* OK, I have successfully loaded all of the missing code, and everything looks a lot better. Now I have just the one problem - the error message on the screen JHTML content not supported. File not found. This is not related to the missing files problem , because the web site error_log has no message corresponding to this on-screen message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzQ3OC1taXNzaW5nLWNvbXBvbmVudHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13650](#13650) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing Components](/forum/3-bug-report/13478-missing-components#13650 "I get error message JHTML content not supported. File not found. It appears just above the hikashop product page. But the product is listed on that page OK I look at the error log and see many missing files and directories, If I try to reinstall on top from the same zip file, an error occurs and disappears off the screen before I have time to read it. The installation is from the file com_hikashop_starter_1.4.8_2011-04-06.zip")* Reading that thread [ www.greatjoomla.com/index.php?option=com...iew&catid=53&id=1762](http://www.greatjoomla.com/index.php?option=com_kunena&Itemid=171&func=view&catid=53&id=1762) it seems that you're missing some joomla files as well on your website in the libraries/joomla/html folder Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzQ3OC1taXNzaW5nLWNvbXBvbmVudHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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