[Skip to main content](#vessel-content) # Missing error message during registration process ## - **[emergentec](/forum/user/949-emergentec "View emergentec's Profile")** - [![emergentec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/949-emergentec "View emergentec's Profile") Topic Author - [ Offline](/forum/user/949-emergentec) Less More - Posts: 137 - Thank you received: 2 - - 15 years 6 months ago [\#13825](#13825) by [emergentec](/forum/user/949-emergentec "View emergentec's Profile") *[Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#13825 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* was created by *[emergentec](/forum/user/949-emergentec "View emergentec's Profile")* Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 15 years 6 months ago [\#13828](#13828) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#13828 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* Hi, No idea. Could you give more information about the problem ? Are you on joomla 1.5 or 1.6 ? How is that message displayed (screenshot?) ? What value did you select for the "registration" option of the checkout tab of the config ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[emergentec](/forum/user/949-emergentec "View emergentec's Profile")** - [![emergentec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/949-emergentec "View emergentec's Profile") Topic Author - [ Offline](/forum/user/949-emergentec) Less More - Posts: 137 - Thank you received: 2 - - 15 years 6 months ago [\#13948](#13948) by [emergentec](/forum/user/949-emergentec "View emergentec's Profile") Replied by *[emergentec](/forum/user/949-emergentec "View emergentec's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#13948 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* I figured out this happens if you write letters into the field telephone! Joomla 1.6 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 15 years 6 months ago [\#13949](#13949) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#13949 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* We don't have that error on our end. Did you update HikaShop at one point ? If so, did you update the translation file as well ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[emergentec](/forum/user/949-emergentec "View emergentec's Profile")** - [![emergentec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/949-emergentec "View emergentec's Profile") Topic Author - [ Offline](/forum/user/949-emergentec) Less More - Posts: 137 - Thank you received: 2 - - 15 years 5 months ago [\#16627](#16627) by [emergentec](/forum/user/949-emergentec "View emergentec's Profile") Replied by *[emergentec](/forum/user/949-emergentec "View emergentec's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#16627 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* **nicolas wrote:** > We don't have that error on our end. Did you update HikaShop at one point ? If so, did you update the translation file as well ? You can verify this problem at [ bio.emergentec.com](http://bio.emergentec.com). We already updated HikaShop during the development. Where or how can we update the translation file? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 15 years 5 months ago [\#16629](#16629) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#16629 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* I'm getting an error message when registering with an email which is already registered: The e-mail provided is already registered with BIO. Please either select ‚forgot password‘ at BIO home, or contact support@emergentec.com in case of questions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[emergentec](/forum/user/949-emergentec "View emergentec's Profile")** - [![emergentec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/949-emergentec "View emergentec's Profile") Topic Author - [ Offline](/forum/user/949-emergentec) Less More - Posts: 137 - Thank you received: 2 - - 15 years 5 months ago [\#16690](#16690) by [emergentec](/forum/user/949-emergentec "View emergentec's Profile") Replied by *[emergentec](/forum/user/949-emergentec "View emergentec's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#16690 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* At the moment we get the error message "undefined" when you enter non-numeric characters into the field "telephone"! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 15 years 5 months ago [\#16691](#16691) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#16691 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* Did you update your translation file when updating HikaShop ? Because it's highly probable that the translation for the error message is missing in your translation file. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[emergentec](/forum/user/949-emergentec "View emergentec's Profile")** - [![emergentec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/949-emergentec "View emergentec's Profile") Topic Author - [ Offline](/forum/user/949-emergentec) Less More - Posts: 137 - Thank you received: 2 - - 15 years 5 months ago - 15 years 5 months ago [\#16802](#16802) by [emergentec](/forum/user/949-emergentec "View emergentec's Profile") Replied by *[emergentec](/forum/user/949-emergentec "View emergentec's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#16802 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* I just updated the english language file, but the problem is still there! You can verify it at [ bio.emergentec.com](http://bio.emergentec.com) at "create your BIO account" Which error message should appear by default? Last edit: 15 years 5 months ago by [emergentec](/forum/user/949-emergentec "View emergentec's Profile"). Reason: added "create your BIO account" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 15 years 5 months ago [\#16812](#16812) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Missing error message during registration process](/forum/3-bug-report/13825-missing-error-message-during-registration-process#16812 "Hi! We use the hikashop form for the registration of our users. When we use a e-mail address which is already registered we only get the error message: undefined Where can we edit this? Best regards")* I see that you also have an old version of HikaShop. Could you also update HikaShop to the latest version. I see that you don't have the correct javascript added to your page in order to handle the telephone field check. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgyNS1taXNzaW5nLWVycm9yLW1lc3NhZ2UtZHVyaW5nLXJlZ2lzdHJhdGlvbi1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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