[Skip to main content](#vessel-content) # SOLVED : Add To Cart not responding ## - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago - 15 years 7 months ago [\#13834](#13834) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") *[SOLVED : Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13834 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* was created by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you, Last edit: 15 years 7 months ago by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13840](#13840) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13840 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* Could you give a link to your website so that we can see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago [\#13862](#13862) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") Replied by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13862 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* **nicolas wrote:** > Could you give a link to your website so that we can see the problem ? Sure, for example: [ www.hanburycrosspublications.com/index.p...ame=ebooks&Itemid=57](http://www.hanburycrosspublications.com/index.php?option=com_hikashop&ctrl=category&task=listing&cid=23&name=ebooks&Itemid=57) I think it might have to do with transferring the site from another server. I transferred the database and all the files but it doesn't seem to work the same. Also the Cart menu/block that was on the left side is not there anymore. Thanks for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13867](#13867) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13867 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* When you click on the "add to cart" button on your website, you get the error: GET [ www.hanburycrosspublications.com/index.p...ebooks%26Itemid%3D57](http://www.hanburycrosspublications.com/index.php?option=com_hikashop&tmpl=component&ctrl=product&task=updatecart&product_id=58&quantity=1&add=1&url=http%3A%2F%2Fwww.hanburycrosspublications.com%2Findex.php%3Foption%3Dcom_hikashop%26ctrl%3Dcategory%26task%3Dlisting%26cid%3D23%26name%3Debooks%26Itemid%3D57) 403 (Forbidden) On some servers the redirect URL in clear in the add to cart request didn't work (like on your website) so we modified the system in a recent version of HikaShop. If you update HikaShop, the problem will resolve itself. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago [\#13879](#13879) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") Replied by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13879 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* **nicolas wrote:** > When you click on the "add to cart" button on your website, you get the error: > GET [ www.hanburycrosspublications.com/index.p...ebooks%26Itemid%3D57](http://www.hanburycrosspublications.com/index.php?option=com_hikashop&tmpl=component&ctrl=product&task=updatecart&product_id=58&quantity=1&add=1&url=http%3A%2F%2Fwww.hanburycrosspublications.com%2Findex.php%3Foption%3Dcom_hikashop%26ctrl%3Dcategory%26task%3Dlisting%26cid%3D23%26name%3Debooks%26Itemid%3D57) 403 (Forbidden) > > On some servers the redirect URL in clear in the add to cart request didn't work (like on your website) so we modified the system in a recent version of HikaShop. If you update HikaShop, the problem will resolve itself. Ok, I'll try that. How do I upgrade though? I see there are only full version downloads. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13881](#13881) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13881 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* Indeed. You need to install the full version package on top of your previous version and that will update. I invite you to do a backup before as you never know what can happen... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago [\#13893](#13893) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") Replied by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13893 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* **nicolas wrote:** > Indeed. You need to install the full version package on top of your previous version and that will update. I invite you to do a backup before as you never know what can happen... Got it. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago [\#13894](#13894) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") Replied by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13894 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* **nicolas wrote:** > Indeed. You need to install the full version package on top of your previous version and that will update. I invite you to do a backup before as you never know what can happen... Ok, I upgraded. Now the Add to cart reloads the page but there's no sign or a link to the cart. How would I bring that left side block back, the one that tells you if and how many items there are on the cart? Thank again. Almost there! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13896](#13896) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13896 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* You should go in the joomla module manager and check the settings of the "hikashop cart module". If it's not displayed, it's because you changed something in the settings of that module. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago - 15 years 7 months ago [\#13897](#13897) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") Replied by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13897 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* **nicolas wrote:** > You should go in the joomla module manager and check the settings of the "hikashop cart module". If it's not displayed, it's because you changed something in the settings of that module. Ok, did that. The module wasn't showing up so I created a new one. So far so good. One more thing that seems to be the last one. The Hikashop Cart module's inside alignment is a bit off, see pic. [ ![[img](http://www.hanburycrosspublications.com/temp.png) ](http://www.hanburycrosspublications.com/temp.png "[img") What would I edit to fix that, is it Joomla or Hikashop specific? Thanks again. - [ ![temp.png](/forum/attachment/936) ](/forum/attachment/936 "temp.png") [ ](/forum/attachment/936?download=1 "temp.png") Last edit: 15 years 7 months ago by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#13900](#13900) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13900 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* It's a problem in your template CSS. You have the code: div.module_menu div div div div, div.module div div div div, div.module_text div div div div { background: none; margin: 0 auto; padding: 0; } in the file [ www.hanburycrosspublications.com/templat...104/css/template.css](http://www.hanburycrosspublications.com/templates/siteground-j15-104/css/template.css) If you remove the line margin: 0 auto; and refresh your browser's cache, the problem will be solved. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")** - [![panosa73's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/504-panosa73 "View panosa73's Profile") Topic Author - [ Offline](/forum/user/504-panosa73) Less More - Posts: 13 - Thank you received: 0 - - 15 years 7 months ago [\#13903](#13903) by [panosa73](/forum/user/504-panosa73 "View panosa73's Profile") Replied by *[panosa73](/forum/user/504-panosa73 "View panosa73's Profile")* on topic *[Re: Add To Cart not responding](/forum/3-bug-report/13834-solved-add-to-cart-not-responding#13903 "Hi, nothing happens when clicking on the Add to cart button. Any thoughts? Thank you,")* Thank you so much nicolas! Everything is solved. Thanks again. Panos. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMzgzNC1zb2x2ZWQtYWRkLXRvLWNhcnQtbm90LXJlc3BvbmRpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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