[Skip to main content](#vessel-content) # Invalid token when checking out :( ## - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 11 months ago [\#1499](#1499) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1499 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Cache is not only in joomla. There can be cache on any piece from your website to your eyes. On your apache server. On your network if you use a proxy server. In your browser, etc. Each one could be the cause of the problem. If you don't get the problem with another browser, it could be related to your browser and its options. Did you try to logout/login on your website with IE ? Did you try to do the same manipulations logged in and logged out ? Did both resulted in the same problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jonthee](/forum/user/267-jonthee "View jonthee's Profile")** - [![jonthee's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/267-jonthee "View jonthee's Profile") Topic Author - [ Offline](/forum/user/267-jonthee) Less More - Posts: 57 - Thank you received: 0 - - 15 years 11 months ago - 10 years 3 months ago [\#1504](#1504) by [jonthee](/forum/user/267-jonthee "View jonthee's Profile") Replied by *[jonthee](/forum/user/267-jonthee "View jonthee's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1504 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Hi again! I always have this problem: If I am not logged in AND add a product to the cart AND THEN log in, the product is gone, so I will have to re-add it again. But I will wait and see, maybe more people encounter these possible bugs, maybe not. But if you try the page again, in both IE and Firefox and Chrome (add to cart, delete, add to cart, log in, log out etc.) dont you recieve at least one error? Last edit: 10 years 3 months ago by [jonthee](/forum/user/267-jonthee "View jonthee's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 11 months ago [\#1536](#1536) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1536 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Hi, I tested that on your website and indeed, each time you have something in the cart and you login, the cart is lost. That is a session issue. How do you configured your session handling in joomla ? Do you have special joomla user plugins which would touch the session ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jonthee](/forum/user/267-jonthee "View jonthee's Profile")** - [![jonthee's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/267-jonthee "View jonthee's Profile") Topic Author - [ Offline](/forum/user/267-jonthee) Less More - Posts: 57 - Thank you received: 0 - - 15 years 11 months ago - 15 years 11 months ago [\#1540](#1540) by [jonthee](/forum/user/267-jonthee "View jonthee's Profile") Replied by *[jonthee](/forum/user/267-jonthee "View jonthee's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1540 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* No I dont have anything special, just the Hikashop-user-plugin and the standard Joomla-plugin, nothing else of the type User. ![:(](/media/kunena/emoticons/5.png ":(") Is there a fix on this? ![:(](/media/kunena/emoticons/5.png ":(") I can give you my admin-login if needed.. Last edit: 15 years 11 months ago by [jonthee](/forum/user/267-jonthee "View jonthee's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 11 months ago [\#1543](#1543) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1543 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* If you can provide me with an admin access to your website and an FTP access, I'll look at the problem tomorrow. You can send the information to nicolas@hikashop.com Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jonthee](/forum/user/267-jonthee "View jonthee's Profile")** - [![jonthee's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/267-jonthee "View jonthee's Profile") Topic Author - [ Offline](/forum/user/267-jonthee) Less More - Posts: 57 - Thank you received: 0 - - 15 years 11 months ago [\#1544](#1544) by [jonthee](/forum/user/267-jonthee "View jonthee's Profile") Replied by *[jonthee](/forum/user/267-jonthee "View jonthee's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1544 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Thank you! I'll send the login-details now.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jonthee](/forum/user/267-jonthee "View jonthee's Profile")** - [![jonthee's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/267-jonthee "View jonthee's Profile") Topic Author - [ Offline](/forum/user/267-jonthee) Less More - Posts: 57 - Thank you received: 0 - - 15 years 11 months ago - 10 years 3 months ago [\#1560](#1560) by [jonthee](/forum/user/267-jonthee "View jonthee's Profile") Replied by *[jonthee](/forum/user/267-jonthee "View jonthee's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1560 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Hi! Just wondering if you have solved the problem? ![:)](/media/kunena/emoticons/8.png ":)") I have tried to figure out why this happens but I have no clue ![:(](/media/kunena/emoticons/5.png ":(") Thanks in advance! Last edit: 10 years 3 months ago by [jonthee](/forum/user/267-jonthee "View jonthee's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 11 months ago [\#1562](#1562) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1562 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Hi, We're still not sure why this happens. However, we added a work around to the user synchronization plugin so that it stores the cart id temporarily while the login procedure runs and then restores it back in the session. We added the work around on your website thanks to the access you provided and now the cart isn't lost during the login on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jonthee](/forum/user/267-jonthee "View jonthee's Profile")** - [![jonthee's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/267-jonthee "View jonthee's Profile") Topic Author - [ Offline](/forum/user/267-jonthee) Less More - Posts: 57 - Thank you received: 0 - - 15 years 11 months ago [\#1564](#1564) by [jonthee](/forum/user/267-jonthee "View jonthee's Profile") Replied by *[jonthee](/forum/user/267-jonthee "View jonthee's Profile")* on topic *[Re: Invalid token when checking out :(](/forum/3-bug-report/1407-invalid-token-when-checking-out?start=20#1564 "Hi! When I try to checkout I get a white page saying invalid token? Happened after updating to latest version :( you can visit my page by going to *deleted* Thanks in advance!")* Thank you! Thank you! Thank you! ![:)](/media/kunena/emoticons/8.png ":)") Hope you do find out why this is happening though ![:)](/media/kunena/emoticons/8.png ":)") Thanks again! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDA3LWludmFsaWQtdG9rZW4td2hlbi1jaGVja2luZy1vdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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