[Skip to main content](#vessel-content) # entering a coupon removes shipping ## - **[gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile")** - [![gferrell20's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1873-gferrell20 "View gferrell20's Profile") Topic Author - [ Offline](/forum/user/1873-gferrell20) Less More - Posts: 24 - Thank you received: 0 - - 15 years 6 months ago [\#14598](#14598) by [gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile") *[entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#14598 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* was created by *[gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile")* Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile")** - [![gferrell20's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1873-gferrell20 "View gferrell20's Profile") Topic Author - [ Offline](/forum/user/1873-gferrell20) Less More - Posts: 24 - Thank you received: 0 - - 15 years 6 months ago [\#14610](#14610) by [gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile") Replied by *[gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile")* on topic *[Re: entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#14610 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* Allright, I found a workaround for now. I had the setting "Auto select default shipping and payment methods" set to no. I changed this to the value "If only one method is available". Now, on the payment/shipping screen, shipping is automatically selected and must be saved even when a coupon is added later. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 6 months ago [\#14616](#14616) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#14616 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* The shipping method selection is indeed removed when a coupon is entered. That is because shipping methods can be restricted on the order amount and the coupon will change that value. So the shipping method which was selected by the user might not be possible anymore or the system might have more/different shipping methods to display. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile")** - [![gferrell20's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1873-gferrell20 "View gferrell20's Profile") Topic Author - [ Offline](/forum/user/1873-gferrell20) Less More - Posts: 24 - Thank you received: 0 - - 15 years 6 months ago [\#14628](#14628) by [gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile") Replied by *[gferrell20](/forum/user/1873-gferrell20 "View gferrell20's Profile")* on topic *[Re: entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#14628 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* That makes sense, but I don't think it applies to this situation. The same shipping method is applicable to the order with or without that coupon. And, for some reason the workaround above fixes the problem without any change to the order, shipping methods or discounts. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 6 months ago [\#14640](#14640) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#14640 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* That's because when you use the option "If only one method is available", the default shipping method is selected automatically after reseting the shipping method selection. So it's normal that it works with that option and not the other. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 4 months ago [\#113763](#113763) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[Re: entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#113763 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* > nicolas wrote: The shipping method selection is indeed removed when a coupon is entered. That is because shipping methods can be restricted on the order amount and the coupon will change that value. Faced this situation... Please, advice... how to make that shipping method selection can be based not from discounted value of order - but from value BEFORE of all discounts/coupons/points? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 3 months ago [\#113968](#113968) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#113968 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* There is no option for that. That will require the write a custom shipping method plugin which would recalculate all the prices without taking into account the discounts/coupons/points. It's no simple task and a lot more complex that changing two lines somewhere in HikaShop. If you're a developer (or you hire one to do it for you), we have documentation on our website to create shipping plugins which will help you achieve that: [ www.hikashop.com/en/support/documentatio...r-documentation.html](http://www.hikashop.com/en/support/documentation/62-hikashop-developer-documentation.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 3 months ago - 13 years 3 months ago [\#114187](#114187) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[entering a coupon removes shipping](/forum/3-bug-report/14598-entering-a-coupon-removes-shipping#114187 "Hi, I'm using the following checkout sequence: cart_coupon,login,address,payment_shipping,confirm_cart_coupon_status_fields,end On the last screen, confirm_cart_coupon_status_fields, if I enter or remove a coupon code, the shipping is also removed. I then have to manually go back to the payment_shipping section in order to reapply it. Has something like this been seen before? Any ideas? Thanks,")* I have customized hikashop manual shipping plugin and now it's selecting shipping variant without discounts. Seems now it works as it's needed. Thank you for the documentation link. Not found this before. It will be very usefull. Last edit: 13 years 3 months ago by [appetit](/forum/user/12284-appetit "View appetit's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNDU5OC1lbnRlcmluZy1hLWNvdXBvbi1yZW1vdmVzLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.063 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)