[Skip to main content](#vessel-content) # images of imported products not showing ## - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#15162](#15162) by [sandy](/forum/user/1988-sandy "View sandy's Profile") *[images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#15162 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* was created by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 6 months ago [\#15174](#15174) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#15174 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* Hi, That's strange. It's the first time someone report such problem. Do you have any case difference in the names ? The image are displayed on the back end and on the front end with the exact same library which check the existence of the image before using the default image if there is a problem with the image. That might require to put some traces in the images display library, in the file administrator/components/com_hikashop/helpers/image.php in order to understand the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#15195](#15195) by [sandy](/forum/user/1988-sandy "View sandy's Profile") Replied by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* on topic *[Re: images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#15195 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* I'm sory, my mistake.. Problem solved, thx! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 6 months ago [\#15200](#15200) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#15200 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* What was it ? I'm sure it would help someone else with the same problem in the future to know what it was... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[duponsa](/forum/user/1291-duponsa "View duponsa's Profile")** - [![duponsa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1291-duponsa "View duponsa's Profile") - [ Offline](/forum/user/1291-duponsa) Less More - Posts: 30 - Thank you received: 0 - - 15 years 3 months ago [\#21949](#21949) by [duponsa](/forum/user/1291-duponsa "View duponsa's Profile") Replied by *[duponsa](/forum/user/1291-duponsa "View duponsa's Profile")* on topic *[Re: images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#21949 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* Yes, What was it?? I have the same problem!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 3 months ago [\#21965](#21965) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#21965 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* It must be a problem with either the CSV or the images not uploaded or not uploaded in the good folder. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[duponsa](/forum/user/1291-duponsa "View duponsa's Profile")** - [![duponsa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1291-duponsa "View duponsa's Profile") - [ Offline](/forum/user/1291-duponsa) Less More - Posts: 30 - Thank you received: 0 - - 15 years 3 months ago [\#21977](#21977) by [duponsa](/forum/user/1291-duponsa "View duponsa's Profile") Replied by *[duponsa](/forum/user/1291-duponsa "View duponsa's Profile")* on topic *[Re: images of imported products not showing](/forum/3-bug-report/15162-images-of-imported-products-not-showing#21977 "Hi, I've uploaded 168 products, including their image name. I uploaded all the images to /var/www/html/media/com_hikashop/upload My products are now online, and some of them are not showing the right image (but the standard barcodeimage). I'm sure the names are totally equal, fe: ballclosureringhematiteball.jpg When I open that product in the backoffice, there i see the right image name, and it shows the image to! But not on the storefront where my clients can see it.. If I delete that image, and re-add the right image (the same one), then it shows up ok on the site to.. What is goin' wrong? Thx Sandy")* I figured out what was the problem on my side. most of my image file names had capitals and it seams that hikashop only accepts small letter names. this also apply to downloadable files. I hope this saves someone else's time By the way, thank you so much for this great extension it's awesome. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTE2Mi1pbWFnZXMtb2YtaW1wb3J0ZWQtcHJvZHVjdHMtbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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