[Skip to main content](#vessel-content) # Credit Card Payment Plugin Doesn't Work.... ## - **[kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile")** - [![kaitrinn7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar472.jpg)](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile") Topic Author - [ Offline](/forum/user/472-kaitrinn7) Less More - Posts: 12 - Thank you received: 0 - - - 15 years 6 months ago - 15 years 6 months ago [\#15497](#15497) by [kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile") *[Credit Card Payment Plugin Doesn't Work....](/forum/3-bug-report/15497-credit-card-payment-plugin-doesnt-work#15497 "Hi, I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase. These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing. I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing. They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there. Can you help please? Thank You :) Sorry- the website address is www.mackenziecreekonline.com")* was created by *[kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile")* Hi, I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase. These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing. I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing. They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there. Can you help please? Thank You ![:)](/media/kunena/emoticons/3.png ":)") Sorry- the website address is [ www.mackenziecreekonline.com](http://www.mackenziecreekonline.com) Last edit: 15 years 6 months ago by [kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTQ5Ny1jcmVkaXQtY2FyZC1wYXltZW50LXBsdWdpbi1kb2VzbnQtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 15 years 6 months ago [\#15502](#15502) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card Payment Plugin Doesn't Work....](/forum/3-bug-report/15497-credit-card-payment-plugin-doesnt-work#15502 "Hi, I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase. These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing. I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing. They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there. Can you help please? Thank You :) Sorry- the website address is www.mackenziecreekonline.com")* Hi, I also do not see your payment methods. It must be because you set some kind of restriction on your payment methods, preventing then to appear in some cases (not in the zone of the user, different user group, etc). It should be one of the problems listed in the FAQ: [ www.hikashop.com/support/documentation/i...ins-listing.html#faq](http://www.hikashop.com/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTQ5Ny1jcmVkaXQtY2FyZC1wYXltZW50LXBsdWdpbi1kb2VzbnQtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile")** - [![kaitrinn7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar472.jpg)](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile") Topic Author - [ Offline](/forum/user/472-kaitrinn7) Less More - Posts: 12 - Thank you received: 0 - - - 15 years 6 months ago [\#15540](#15540) by [kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile") Replied by *[kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile")* on topic *[Re: Credit Card Payment Plugin Doesn't Work....](/forum/3-bug-report/15497-credit-card-payment-plugin-doesnt-work#15540 "Hi, I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase. These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing. I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing. They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there. Can you help please? Thank You :) Sorry- the website address is www.mackenziecreekonline.com")* Thank you, thank you thank you so much! I think everything should work fine based upon the changes I made thanks to you. Won't know for sure if it works until someone out of state tries the process again, but I am fairly certain it will. Thank you again so much! ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTQ5Ny1jcmVkaXQtY2FyZC1wYXltZW50LXBsdWdpbi1kb2VzbnQtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 15 years 6 months ago [\#15545](#15545) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card Payment Plugin Doesn't Work....](/forum/3-bug-report/15497-credit-card-payment-plugin-doesnt-work#15545 "Hi, I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase. These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing. I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing. They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there. Can you help please? Thank You :) Sorry- the website address is www.mackenziecreekonline.com")* I now see the credit card form on your checkout so you should be good. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTQ5Ny1jcmVkaXQtY2FyZC1wYXltZW50LXBsdWdpbi1kb2VzbnQtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile")** - [![kaitrinn7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar472.jpg)](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile") Topic Author - [ Offline](/forum/user/472-kaitrinn7) Less More - Posts: 12 - Thank you received: 0 - - - 15 years 6 months ago [\#15549](#15549) by [kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile") Replied by *[kaitrinn7](/forum/user/472-kaitrinn7 "View kaitrinn7's Profile")* on topic *[Re: Credit Card Payment Plugin Doesn't Work....](/forum/3-bug-report/15497-credit-card-payment-plugin-doesnt-work#15549 "Hi, I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase. These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing. I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing. They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there. Can you help please? Thank You :) Sorry- the website address is www.mackenziecreekonline.com")* THANK YOU for checking, I so appreciate it!! ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNTQ5Ny1jcmVkaXQtY2FyZC1wYXltZW50LXBsdWdpbi1kb2VzbnQtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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