[Skip to main content](#vessel-content) # Blank box appears with the loading animation ## - **[Galassi](/forum/user/1609-galassi "View Galassi's Profile")** - [![Galassi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1609-galassi "View Galassi's Profile") Topic Author - [ Offline](/forum/user/1609-galassi) Less More - Posts: 12 - Thank you received: 0 - - 15 years 5 months ago [\#16051](#16051) by [Galassi](/forum/user/1609-galassi "View Galassi's Profile") *[Blank box appears with the loading animation](/forum/3-bug-report/16051-blank-box-appears-with-the-loading-animation#16051 "Hi, I created a module mod_hikashop and I published it on the homepage; "add to cart" button is active. Entering the first product in the cart, everything seem to works fine: a box appears with the buttons "contunue shopping / proceed to checkout". Entering the second product in the cart, a blank box appears with the loading animation, and remains permanently active until it is closed by selecting the X button. No "contunue shopping / proceed to checkout" button appear; but the product is effectly added in the cart. I looked at the demo site, the "featured products module" published on the homepage, it works properly as I want for my site. Is a configuration problem or a template conflict? Another question: if I upgrade hikashop to a major release, the customizations in "Dislpay -> Views" will be deleted? Thanks in advance, Alessandro.")* was created by *[Galassi](/forum/user/1609-galassi "View Galassi's Profile")* Hi, I created a module mod_hikashop and I published it on the homepage; "add to cart" button is active. Entering the first product in the cart, everything seem to works fine: a box appears with the buttons "contunue shopping / proceed to checkout". Entering the second product in the cart, a blank box appears with the loading animation, and remains permanently active until it is closed by selecting the X button. No "contunue shopping / proceed to checkout" button appear; but the product is effectly added in the cart. I looked at the demo site, the "featured products module" published on the homepage, it works properly as I want for my site. Is a configuration problem or a template conflict? Another question: if I upgrade hikashop to a major release, the customizations in "Dislpay -> Views" will be deleted? Thanks in advance, Alessandro. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjA1MS1ibGFuay1ib3gtYXBwZWFycy13aXRoLXRoZS1sb2FkaW5nLWFuaW1hdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 5 months ago [\#16057](#16057) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Blank box appears with the loading animation](/forum/3-bug-report/16051-blank-box-appears-with-the-loading-animation#16057 "Hi, I created a module mod_hikashop and I published it on the homepage; "add to cart" button is active. Entering the first product in the cart, everything seem to works fine: a box appears with the buttons "contunue shopping / proceed to checkout". Entering the second product in the cart, a blank box appears with the loading animation, and remains permanently active until it is closed by selecting the X button. No "contunue shopping / proceed to checkout" button appear; but the product is effectly added in the cart. I looked at the demo site, the "featured products module" published on the homepage, it works properly as I want for my site. Is a configuration problem or a template conflict? Another question: if I upgrade hikashop to a major release, the customizations in "Dislpay -> Views" will be deleted? Thanks in advance, Alessandro.")* Hi, No one reported such issue so far. It must be a conflict with something else on your website. Could you give the URL of your website so that we can see the problem ? The modifications you make in Display->Views are saved in your template as overrides. You won't loose them when you update HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjA1MS1ibGFuay1ib3gtYXBwZWFycy13aXRoLXRoZS1sb2FkaW5nLWFuaW1hdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Galassi](/forum/user/1609-galassi "View Galassi's Profile")** - [![Galassi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1609-galassi "View Galassi's Profile") Topic Author - [ Offline](/forum/user/1609-galassi) Less More - Posts: 12 - Thank you received: 0 - - 15 years 5 months ago [\#16067](#16067) by [Galassi](/forum/user/1609-galassi "View Galassi's Profile") Replied by *[Galassi](/forum/user/1609-galassi "View Galassi's Profile")* on topic *[Re: Blank box appears with the loading animation](/forum/3-bug-report/16051-blank-box-appears-with-the-loading-animation#16067 "Hi, I created a module mod_hikashop and I published it on the homepage; "add to cart" button is active. Entering the first product in the cart, everything seem to works fine: a box appears with the buttons "contunue shopping / proceed to checkout". Entering the second product in the cart, a blank box appears with the loading animation, and remains permanently active until it is closed by selecting the X button. No "contunue shopping / proceed to checkout" button appear; but the product is effectly added in the cart. I looked at the demo site, the "featured products module" published on the homepage, it works properly as I want for my site. Is a configuration problem or a template conflict? Another question: if I upgrade hikashop to a major release, the customizations in "Dislpay -> Views" will be deleted? Thanks in advance, Alessandro.")* Hi nicolas, [ www.doroedargento.it](http://www.doroedargento.it) If you click on POptical (last link in the right culumn) everything work well. Only in homepage the problem occours. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjA1MS1ibGFuay1ib3gtYXBwZWFycy13aXRoLXRoZS1sb2FkaW5nLWFuaW1hdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 5 months ago [\#16075](#16075) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Blank box appears with the loading animation](/forum/3-bug-report/16051-blank-box-appears-with-the-loading-animation#16075 "Hi, I created a module mod_hikashop and I published it on the homepage; "add to cart" button is active. Entering the first product in the cart, everything seem to works fine: a box appears with the buttons "contunue shopping / proceed to checkout". Entering the second product in the cart, a blank box appears with the loading animation, and remains permanently active until it is closed by selecting the X button. No "contunue shopping / proceed to checkout" button appear; but the product is effectly added in the cart. I looked at the demo site, the "featured products module" published on the homepage, it works properly as I want for my site. Is a configuration problem or a template conflict? Another question: if I upgrade hikashop to a major release, the customizations in "Dislpay -> Views" will be deleted? Thanks in advance, Alessandro.")* It seems that on your template, the cart module is loaded BEFORE the main content area, which shouldn't be the case normally. There is actually a patch which should go in next version of joomla which fixes that issue. What you can try is to go in the file administrator/components/com_hikashop/helpers/cart.php and in the function getJS (near the end) change the line: $first = false; to: $first = !$needNotice; Then, in the file components/com_hikashop/views/product/view.html.php, in the function cart, change the line: $cart->getJS($url); to: $cart->getJS($url,false); and then try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjA1MS1ibGFuay1ib3gtYXBwZWFycy13aXRoLXRoZS1sb2FkaW5nLWFuaW1hdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Galassi](/forum/user/1609-galassi "View Galassi's Profile")** - [![Galassi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1609-galassi "View Galassi's Profile") Topic Author - [ Offline](/forum/user/1609-galassi) Less More - Posts: 12 - Thank you received: 0 - - 15 years 5 months ago [\#16077](#16077) by [Galassi](/forum/user/1609-galassi "View Galassi's Profile") Replied by *[Galassi](/forum/user/1609-galassi "View Galassi's Profile")* on topic *[Re: Blank box appears with the loading animation](/forum/3-bug-report/16051-blank-box-appears-with-the-loading-animation#16077 "Hi, I created a module mod_hikashop and I published it on the homepage; "add to cart" button is active. Entering the first product in the cart, everything seem to works fine: a box appears with the buttons "contunue shopping / proceed to checkout". Entering the second product in the cart, a blank box appears with the loading animation, and remains permanently active until it is closed by selecting the X button. No "contunue shopping / proceed to checkout" button appear; but the product is effectly added in the cart. I looked at the demo site, the "featured products module" published on the homepage, it works properly as I want for my site. Is a configuration problem or a template conflict? Another question: if I upgrade hikashop to a major release, the customizations in "Dislpay -> Views" will be deleted? Thanks in advance, Alessandro.")* Thanks nicolas, Now everything work well. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjA1MS1ibGFuay1ib3gtYXBwZWFycy13aXRoLXRoZS1sb2FkaW5nLWFuaW1hdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.068 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)