[Skip to main content](#vessel-content) # Your password reset confirmation failed because... ## - **[gessner](/forum/user/1370-gessner "View gessner's Profile")** - [![gessner's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1370.jpg)](/forum/user/1370-gessner "View gessner's Profile") Topic Author - [ Offline](/forum/user/1370-gessner) Less More - Posts: 21 - Thank you received: 0 - - 15 years 5 months ago [\#16669](#16669) by [gessner](/forum/user/1370-gessner "View gessner's Profile") *[Your password reset confirmation failed because...](/forum/3-bug-report/16669-your-password-reset-confirmation-failed-because#16669 "i tested the "forgot your password" function after i received the message with the token i past the token and i got the error code: Your password reset confirmation failed because the token was invalid.. i did the hold procedure twice with the same result. a.")* was created by *[gessner](/forum/user/1370-gessner "View gessner's Profile")* i tested the "forgot your password" function after i received the message with the token i past the token and i got the error code: Your password reset confirmation failed because the token was invalid.. i did the hold procedure twice with the same result. a. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjY2OS15b3VyLXBhc3N3b3JkLXJlc2V0LWNvbmZpcm1hdGlvbi1mYWlsZWQtYmVjYXVzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 5 months ago [\#16673](#16673) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Your password reset confirmation failed because...](/forum/3-bug-report/16669-your-password-reset-confirmation-failed-because#16673 "i tested the "forgot your password" function after i received the message with the token i past the token and i got the error code: Your password reset confirmation failed because the token was invalid.. i did the hold procedure twice with the same result. a.")* Password reset is 100% handled by joomla. HikaShop doesn't intervene on it. That problem is a common issue of joomla 1.5 if you don't use the latest version (that's a problem we had at one point on our website). I would recommend you to update joomla to the latest 1.5 version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNjY2OS15b3VyLXBhc3N3b3JkLXJlc2V0LWNvbmZpcm1hdGlvbi1mYWlsZWQtYmVjYXVzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gessner](/forum/user/1370-gessner "View gessner's Profile")** - [![gessner's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1370.jpg)](/forum/user/1370-gessner "View gessner's Profile") Topic Author - [ Offline](/forum/user/1370-gessner) Less More - Posts: 21 - Thank you received: 0 - - 15 years 5 months ago [\#16681](#16681) by [gessner](/forum/user/1370-gessner "View gessner's Profile") Replied by *[gessner](/forum/user/1370-gessner "View gessner's Profile")* on topic *[Re: Your password reset confirmation failed because...](/forum/3-bug-report/16669-your-password-reset-confirmation-failed-because#16681 "i tested the "forgot your password" function after i received the message with the token i past the token and i got the error code: Your password reset confirmation failed because the token was invalid.. i did the hold procedure twice with the same result. a.")* wow..i up-graded from 1.5.22.to 1.5.23 and it really worked out...nicolas u r the man! 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