[Skip to main content](#vessel-content) # Porduct characteristics fail to appear ## - **[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")** - [![crcairo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2584-crcairo "View crcairo's Profile") Topic Author - [ Offline](/forum/user/2584-crcairo) Less More - Posts: 16 - Thank you received: 0 - - 15 years 5 months ago [\#17349](#17349) by [crcairo](/forum/user/2584-crcairo "View crcairo's Profile") *[Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17349 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* was created by *[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")* hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")** - [![crcairo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2584-crcairo "View crcairo's Profile") Topic Author - [ Offline](/forum/user/2584-crcairo) Less More - Posts: 16 - Thank you received: 0 - - 15 years 5 months ago [\#17350](#17350) by [crcairo](/forum/user/2584-crcairo "View crcairo's Profile") Replied by *[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17350 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* other times try t omanage variants I get a time out Fatal error: Maximum execution time of 30 seconds exceeded in /home/sports63/public_html/administrator/components/com_hikashop/classes/product.php on line 415 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 15 years 5 months ago [\#17353](#17353) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17353 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* It's not a bug. It's just that it's not possible to have so many variants per products as the system needs to load them all on the same page. The design of that feature is not made for handling that. Above a few hundred of variants, normal servers cannot handle the load. In your case you should rather use options (at least for some of your characteristics): [ www.hikashop.com/support/documentation/i...ct-form.html#options](http://www.hikashop.com/support/documentation/integrated-documentation/19-hikashop-product-form.html#options) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")** - [![crcairo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2584-crcairo "View crcairo's Profile") Topic Author - [ Offline](/forum/user/2584-crcairo) Less More - Posts: 16 - Thank you received: 0 - - 15 years 5 months ago [\#17354](#17354) by [crcairo](/forum/user/2584-crcairo "View crcairo's Profile") Replied by *[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17354 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* thanks, this makes sense, how many otions in total can the system handle? thanks CC Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 15 years 5 months ago [\#17355](#17355) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17355 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* Unlike characteristics, options do not combine together. That has the drawback of not being able to refresh the product information on the fly based on the selection of options (only the price is recalculated). For example, with characteristics, you could set a different image for each variant and have the image refresh automatically on the product page based on the choice of the user. But it has the advantage of being able to handle much more possibilities if you use options. The same limitation apply: above a few hundreds of possibilities normal servers won't be able to handle. The difference is that instead of having 20*20*12*3 possibilities, you will have 20+20+12+3 possibilities if you only use options. So you have quite some space to add more options where with characteristics you're already way over the limitation of your server ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")** - [![crcairo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2584-crcairo "View crcairo's Profile") Topic Author - [ Offline](/forum/user/2584-crcairo) Less More - Posts: 16 - Thank you received: 0 - - 15 years 5 months ago [\#17470](#17470) by [crcairo](/forum/user/2584-crcairo "View crcairo's Profile") Replied by *[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17470 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* thaks for helping! ![:)](/media/kunena/emoticons/3.png ":)") CC Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")** - [![crcairo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2584-crcairo "View crcairo's Profile") Topic Author - [ Offline](/forum/user/2584-crcairo) Less More - Posts: 16 - Thank you received: 0 - - 15 years 5 months ago [\#17555](#17555) by [crcairo](/forum/user/2584-crcairo "View crcairo's Profile") Replied by *[crcairo](/forum/user/2584-crcairo "View crcairo's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17555 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* hey Nicolas, trying to work on this now. I dont seem to find the Options menu. can you please tell me where it is on the product page? thanks CC Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 15 years 5 months ago [\#17557](#17557) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Porduct characteristics fail to appear](/forum/3-bug-report/17349-porduct-characteristics-fail-to-appear#17557 "hi, I am dealing with products which are highly customizable. therefore I have 4 characteristics with 20, 12, 12 and 3 options. each product will have a subset of characteristics and I will manage that as variants. however, when creating the huge matrix of combinations the system gets stuck. tofday I managed to see all combinations only once, then it was too slow. I tried to do it again and now it does not want to show the options of characteristics 2,3 and 4. it looks like a bug to me, what can I do to fix it? thanks CC")* Options are only a feature available since 1.5.0 and in our commercial versions. You will find the "options" zone between the prices and the characteristics zone, when editing/creating your products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzM0OS1wb3JkdWN0LWNoYXJhY3RlcmlzdGljcy1mYWlsLXRvLWFwcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.080 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)