[Skip to main content](#vessel-content) # Customers having issues registering/purchasing ## - **[sidneyd](/forum/user/544-sidneyd "View sidneyd's Profile")** - [![sidneyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/544-sidneyd "View sidneyd's Profile") Topic Author - [ Offline](/forum/user/544-sidneyd) Less More - Posts: 51 - Thank you received: 0 - - 15 years 4 months ago [\#17454](#17454) by [sidneyd](/forum/user/544-sidneyd "View sidneyd's Profile") *[Customers having issues registering/purchasing](/forum/3-bug-report/17454-customers-having-issues-registering-purchasing#17454 "Hi, We have been advised by one of our customers that an error occurs during the purchase process. At the point where the customer is asked to register this error occurs - "PHPMAILER_RECIPIENTS_FAILED" and no purchase can be made Thanks")* was created by *[sidneyd](/forum/user/544-sidneyd "View sidneyd's Profile")* Hi, We have been advised by one of our customers that an error occurs during the purchase process. At the point where the customer is asked to register this error occurs - "PHPMAILER_RECIPIENTS_FAILED" and no purchase can be made Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzQ1NC1jdXN0b21lcnMtaGF2aW5nLWlzc3Vlcy1yZWdpc3RlcmluZy1wdXJjaGFzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86282 - Thank you received: 14262 - - 15 years 4 months ago [\#17456](#17456) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Customers having issues registering/purchasing](/forum/3-bug-report/17454-customers-having-issues-registering-purchasing#17456 "Hi, We have been advised by one of our customers that an error occurs during the purchase process. At the point where the customer is asked to register this error occurs - "PHPMAILER_RECIPIENTS_FAILED" and no purchase can be made Thanks")* Hi, That might happen in previous versions of HikaShop: [ www.hikashop.com/en/support/forum/4-how-...addresses.html#15736](http://www.hikashop.com/en/support/forum/4-how-to/15736-notify-multiple-email-addresses.html#15736) You can either apply the fix explained on that thread or update HikaShop to 1.5.1 in order to solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzQ1NC1jdXN0b21lcnMtaGF2aW5nLWlzc3Vlcy1yZWdpc3RlcmluZy1wdXJjaGFzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sidneyd](/forum/user/544-sidneyd "View sidneyd's Profile")** - [![sidneyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/544-sidneyd "View sidneyd's Profile") Topic Author - [ Offline](/forum/user/544-sidneyd) Less More - Posts: 51 - Thank you received: 0 - - 15 years 4 months ago [\#17458](#17458) by [sidneyd](/forum/user/544-sidneyd "View sidneyd's Profile") Replied by *[sidneyd](/forum/user/544-sidneyd "View sidneyd's Profile")* on topic *[Re: Customers having issues registering/purchasing](/forum/3-bug-report/17454-customers-having-issues-registering-purchasing#17458 "Hi, We have been advised by one of our customers that an error occurs during the purchase process. At the point where the customer is asked to register this error occurs - "PHPMAILER_RECIPIENTS_FAILED" and no purchase can be made Thanks")* Hi Tried to upgrade the version but getting this message - -1 - An error has occurred. It was not possible to copy the selected file. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzQ1NC1jdXN0b21lcnMtaGF2aW5nLWlzc3Vlcy1yZWdpc3RlcmluZy1wdXJjaGFzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86282 - Thank you received: 14262 - - 15 years 4 months ago [\#17460](#17460) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Customers having issues registering/purchasing](/forum/3-bug-report/17454-customers-having-issues-registering-purchasing#17460 "Hi, We have been advised by one of our customers that an error occurs during the purchase process. At the point where the customer is asked to register this error occurs - "PHPMAILER_RECIPIENTS_FAILED" and no purchase can be made Thanks")* It's a problem with your server/joomla configuration and a problem with HikaShop. Please look at these pages of the joomla documentation: [ docs.joomla.org/Why\_can't\_you\_install\_any\_extensions%3F](http://docs.joomla.org/Why_can't_you_install_any_extensions%3F) [ docs.joomla.org/How\_to\_solve\_Installatio...rs\_Extension\_Manager](http://docs.joomla.org/How_to_solve_Installation_errors_Extension_Manager) [ docs.joomla.org/Installing\_an\_extension](http://docs.joomla.org/Installing_an_extension) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzQ1NC1jdXN0b21lcnMtaGF2aW5nLWlzc3Vlcy1yZWdpc3RlcmluZy1wdXJjaGFzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.166 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)