[Skip to main content](#vessel-content) # Urgent, can't order products! ## - **[mett](/forum/user/1080-mett "View mett's Profile")** - [![mett's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1080-mett "View mett's Profile") Topic Author - [ Offline](/forum/user/1080-mett) Less More - Posts: 126 - Thank you received: 2 - - 15 years 4 months ago [\#17981](#17981) by [mett](/forum/user/1080-mett "View mett's Profile") *[Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17981 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* was created by *[mett](/forum/user/1080-mett "View mett's Profile")* Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 4 months ago [\#17983](#17983) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17983 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* I don't know. Please give more information. What is the URL of your website ? What is the configuration of your checkout ? Could you do a screenshot of the checkout tab of the configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mett](/forum/user/1080-mett "View mett's Profile")** - [![mett's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1080-mett "View mett's Profile") Topic Author - [ Offline](/forum/user/1080-mett) Less More - Posts: 126 - Thank you received: 2 - - 15 years 4 months ago [\#17984](#17984) by [mett](/forum/user/1080-mett "View mett's Profile") Replied by *[mett](/forum/user/1080-mett "View mett's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17984 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* Nicolas, i can provide you some login information, i would prefer to not display the address to my website here, it's restricted to visitors. See attached image for checkout screenshot: [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/checkout-20110606.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/checkout-20110606.jpg "[img") - [ ![checkout-20110606.jpg](/forum/attachment/1219) ](/forum/attachment/1219 "...t-20110606.jpg") [ ](/forum/attachment/1219?download=1 "...t-20110606.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 4 months ago [\#17985](#17985) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17985 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* Please activate the debug mode of your website and try to checkout again. If you get an error message please report it. Otherwise, please provide an access via our contact form. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mett](/forum/user/1080-mett "View mett's Profile")** - [![mett's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1080-mett "View mett's Profile") Topic Author - [ Offline](/forum/user/1080-mett) Less More - Posts: 126 - Thank you received: 2 - - 15 years 4 months ago [\#17986](#17986) by [mett](/forum/user/1080-mett "View mett's Profile") Replied by *[mett](/forum/user/1080-mett "View mett's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17986 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* DatabaseMySQL::query: 1065 - Query was empty SQL= Call stack \# Function Location 1 JSite->render() /var/www/dealer/index.php:81 2 JDocumentHTML->render() /var/www/dealer/includes/application.php:171 3 JDocumentHTML->_parseTemplate() /var/www/dealer/libraries/joomla/document/html/html.php:249 4 JDocumentHTML->getBuffer() /var/www/dealer/libraries/joomla/document/html/html.php:386 5 JDocumentRendererModules->render() /var/www/dealer/libraries/joomla/document/html/html.php:190 6 JDocumentRendererModule->render() /var/www/dealer/libraries/joomla/document/html/renderer/modules.php:41 7 JModuleHelper->renderModule() /var/www/dealer/libraries/joomla/document/html/renderer/module.php:89 8 require() /var/www/dealer/libraries/joomla/application/module/helper.php:173 9 JoomlaWatchVisit->insertVisit() /var/www/dealer/modules/mod_joomlawatch_agent/mod_joomlawatch_agent.php:65 10 JDatabaseMySQL->query() /var/www/dealer/components/com_joomlawatch/class.joomlawatch.visit.php:224 11 JError->raiseError() /var/www/dealer/libraries/joomla/database/database/mysql.php:231 12 JError->raise() /var/www/dealer/libraries/joomla/error/error.php:171 13 JException->__construct() /var/www/dealer/libraries/joomla/error/error.php:136 I will send you login information using contact form Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 4 months ago [\#17987](#17987) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17987 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* That error is not in HikaShop but in your module joomlawatch. Please disable it and try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mett](/forum/user/1080-mett "View mett's Profile")** - [![mett's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1080-mett "View mett's Profile") Topic Author - [ Offline](/forum/user/1080-mett) Less More - Posts: 126 - Thank you received: 2 - - 15 years 4 months ago - 15 years 4 months ago [\#17988](#17988) by [mett](/forum/user/1080-mett "View mett's Profile") Replied by *[mett](/forum/user/1080-mett "View mett's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17988 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* No, it isn't; i disable it and still have this problem ![:(](/media/kunena/emoticons/5.png ":("). Also, the only changed i made in site was this update.. Nicolas, please try to make a new order, i will not ask you for payment ![:D](/bigsmile.gif ":D") Last edit: 15 years 4 months ago by [mett](/forum/user/1080-mett "View mett's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 4 months ago [\#17991](#17991) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17991 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* I can't login on your back end and it seems that you deactivated the debug mode so we can't see if you have another error now that this module is deactivated... Please activate the debug mode and double check the user account information you provided us. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mett](/forum/user/1080-mett "View mett's Profile")** - [![mett's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1080-mett "View mett's Profile") Topic Author - [ Offline](/forum/user/1080-mett) Less More - Posts: 126 - Thank you received: 2 - - 15 years 4 months ago - 15 years 4 months ago [\#17994](#17994) by [mett](/forum/user/1080-mett "View mett's Profile") Replied by *[mett](/forum/user/1080-mett "View mett's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17994 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* ok, now it's ok to order a new product go to [ www.mywebsite.ro/comenzi](http://www.mywebsite.ro/comenzi) Last edit: 15 years 4 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 4 months ago [\#17997](#17997) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17997 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* I don't know why but the shipping information was not asked during the checkout on your website even though the "force shipping" option of the checkout tab of the config was turned on. So I just turned it off and it seems to have solved the problem as I was able to complete my order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mett](/forum/user/1080-mett "View mett's Profile")** - [![mett's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1080-mett "View mett's Profile") Topic Author - [ Offline](/forum/user/1080-mett) Less More - Posts: 126 - Thank you received: 2 - - 15 years 4 months ago [\#17998](#17998) by [mett](/forum/user/1080-mett "View mett's Profile") Replied by *[mett](/forum/user/1080-mett "View mett's Profile")* on topic *[Re: Urgent, can't order products!](/forum/3-bug-report/17981-urgent-cant-order-products#17998 "Hello Nicolas, I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?")* Thank you, it's ok now ![;)](/media/kunena/emoticons/11.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xNzk4MS11cmdlbnQtY2FuLXQtb3JkZXItcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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