[Skip to main content](#vessel-content) # Checkout not working for some users with IE8 ## - **[Devine](/forum/user/2915-devine "View Devine's Profile")** - [![Devine's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2915-devine "View Devine's Profile") Topic Author - [ Offline](/forum/user/2915-devine) Less More - Posts: 62 - Thank you received: 0 - - 15 years 4 months ago [\#19608](#19608) by [Devine](/forum/user/2915-devine "View Devine's Profile") *[Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19608 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* was created by *[Devine](/forum/user/2915-devine "View Devine's Profile")* Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 4 months ago [\#19609](#19609) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19609 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* I just tried all four possibilities (with the inprivate mode with the option, with the inprivate mode without the option,without the inprivate mode with the option,without the inprivate mode without the option ) with IE8 on our demo website and didn't had any problem during the checkout. So we're not able to reproduce the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Devine](/forum/user/2915-devine "View Devine's Profile")** - [![Devine's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2915-devine "View Devine's Profile") Topic Author - [ Offline](/forum/user/2915-devine) Less More - Posts: 62 - Thank you received: 0 - - 15 years 4 months ago [\#19612](#19612) by [Devine](/forum/user/2915-devine "View Devine's Profile") Replied by *[Devine](/forum/user/2915-devine "View Devine's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19612 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Is it possible to get access to your test site? This way I can test this scenario with the exact browser that is having the troubles. It only apears to be happeing on some browsers, perhaps due to settings. Anyway by testing on your site I can troubleshoot if it is a problem specific to our shop or a more generic problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 4 months ago [\#19613](#19613) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19613 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* As I said, I tested on our demo website: [ demo.hikashop.com](http://demo.hikashop.com) You have front and back end access... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Devine](/forum/user/2915-devine "View Devine's Profile")** - [![Devine's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2915-devine "View Devine's Profile") Topic Author - [ Offline](/forum/user/2915-devine) Less More - Posts: 62 - Thank you received: 0 - - 15 years 4 months ago [\#19614](#19614) by [Devine](/forum/user/2915-devine "View Devine's Profile") Replied by *[Devine](/forum/user/2915-devine "View Devine's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19614 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Thanks for that! I have now tested on your site without problem so this problem is specific to our site. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dan c.](/forum/user/2877-dan-c "View dan c.'s Profile")** - [![dan c.'s Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2877.jpg)](/forum/user/2877-dan-c "View dan c.'s Profile") - [ Offline](/forum/user/2877-dan-c) Less More - Posts: 43 - Thank you received: 0 - - 15 years 4 months ago [\#19615](#19615) by [dan c.](/forum/user/2877-dan-c "View dan c.'s Profile") Replied by *[dan c.](/forum/user/2877-dan-c "View dan c.'s Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19615 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* **nicolas wrote:** > As I said, I tested on our demo website: [ demo.hikashop.com](http://demo.hikashop.com) > You have front and back end access... Demo site is looking good, where can I get that module for displaying products with the slide feature that's on the front page? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 3 months ago [\#19621](#19621) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#19621 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* It's a free image rotator module called DJ Image Slider: [ extensions.joomla.org/extensions/photos-...ages-slideshow/13119](http://extensions.joomla.org/extensions/photos-a-images/images-slideshow/13119) It's not displaying products but just images with a link to the corresponding product page. You can see how we configured it in the back end of the demo website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 10 months ago - 14 years 10 months ago [\#32604](#32604) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") Replied by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#32604 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* I think I may be having this same problem. I'm using Joomla 1.5.22 and Hikashop 1.5.5 Essential. My site is [ HollywoodHairBling.com](https://HollywoodHairBling.com) Everything works great with Firefox and Safari and there are no problems with the checkout. However, I have had several customers complain that they were able to register and submit their information but were unable to complete their purchase because the page reloaded and they were left wondering if their order had gone through (which it hadn't). I'm a total noob and am not sure what I haven't configured correctly. Any help would be greatly appreciated. Thanks! :) Last edit: 14 years 10 months ago by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 10 months ago [\#32636](#32636) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#32636 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* I just tried with IE8 on your website and it works fine. If we can't reproduce the problem, we unfortunately cannot fix it. Please try to gather more information on how to reproduce the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Devine](/forum/user/2915-devine "View Devine's Profile")** - [![Devine's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2915-devine "View Devine's Profile") Topic Author - [ Offline](/forum/user/2915-devine) Less More - Posts: 62 - Thank you received: 0 - - 14 years 10 months ago [\#32638](#32638) by [Devine](/forum/user/2915-devine "View Devine's Profile") Replied by *[Devine](/forum/user/2915-devine "View Devine's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#32638 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Hi Guys, I can confirm that we have continued to experience this issue. It is not very often however some clients have phoned us with the issue as explained above. Click next and the same page in the checkout reloads. The trouble is it is very rare and hard to pin down to a specific set of circumstance. The best I can say is that each user who has experienced the problem has been using IE and that they were then able to process the order fine if they switched browsers. I will endeavour to gather more info from future users who experience this issue if this will help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 10 months ago [\#32791](#32791) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#32791 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Hi, We finally found the problem here: [ www.hikashop.com/en/support/forum/5-supp...avec-ie7-et-ie8.html](http://www.hikashop.com/en/support/forum/5-support-en-francais-french-support-/32713-probleme-daffichage-avec-ie7-et-ie8.html) Basically, the problem only happens on IE7 because of a bug in IE7 when handling sessions for iframes. The easiest is to turn off the option "Use AJAX when possible for add to cart buttons" in the Checkout tab of the configuration of HikaShop. Alternatively, if you're on joomla 1.7 you should be able to fix that by configuring the P3P plugin according to that: [ adamyoung.net/IE-Blocking-iFrame-Cookies](http://adamyoung.net/IE-Blocking-iFrame-Cookies) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 10 months ago [\#32797](#32797) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") Replied by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#32797 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Awesome! Seems to have fixed the problem. Thanks so much for your help! ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")** - [![blinger2008's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5568-blinger2008 "View blinger2008's Profile") - [ Offline](/forum/user/5568-blinger2008) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#36660](#36660) by [blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile") Replied by *[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#36660 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* I am having this problem also, and the AJAX thing is turned off. I added the header thing from the link you sent, but I may have put it on the wrong page. Which page should it be on? Do you have any other reasons as to why this isn't working in IE? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 8 months ago [\#36663](#36663) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") Replied by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#36663 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* I thought this problem was solved after turning the Ajax off but unfortunately have still had some customers complain that when they go to checkout after entering their information the page will just "go away" (my customers do not have a lot of technical know-how to let me know anymore than this what's happening). Occasionally I will receive their information (name, address, etc) but then they will say they couldn't complete their order. I have had to resort to invoicing these customers through Paypal but do not consider this a viable long term option. I don't know how many more times errors have occurred that have not been reported to me. I have tried testing and am unable to reproduce the error so am not sure where they originate from. Overall I love Hikashop though and would just like to figure out these little glitches. Thanks for all your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 8 months ago [\#36735](#36735) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#36735 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Did you try to configure the P3P plugin of joomla ? That's the best way of solving the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")** - [![blinger2008's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5568-blinger2008 "View blinger2008's Profile") - [ Offline](/forum/user/5568-blinger2008) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#36790](#36790) by [blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile") Replied by *[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#36790 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Yes I did, no luck. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 8 months ago [\#36904](#36904) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#36904 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Coudl you do a screenshot of your P3P plugin options so that we can see what you did ? Also please make sure that the plugin is enabled ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")** - [![blinger2008's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5568-blinger2008 "View blinger2008's Profile") - [ Offline](/forum/user/5568-blinger2008) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#36997](#36997) by [blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile") Replied by *[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#36997 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* one of my coworkers actually figured it out, it had nothing to do with that. it was actually with my URL having underscores in it, and something about IE and the cookies not working right with underscores, so i had to change them to dashes instead and works fine now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 8 months ago [\#37115](#37115) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#37115 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* Thank you for your feedback. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")** - [![blinger2008's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5568-blinger2008 "View blinger2008's Profile") - [ Offline](/forum/user/5568-blinger2008) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#37117](#37117) by [blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile") Replied by *[blinger2008](/forum/user/5568-blinger2008 "View blinger2008's Profile")* on topic *[Re: Checkout not working for some users with IE8](/forum/3-bug-report/19608-checkout-not-working-for-some-users-with-ie8#37117 "Some Internet Explorer 8 users are unable to proceed past login in the checkout process. Once logged in they click the next button only to be logged out or have the same page refreshed instead of proceeding to the next step. The process does however work fine if the user selects Safety->InPrivate Browsing. Other browsers apear OK. Any ideas on what could be causing this problem?")* no problem. thanks for having such great support! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTYwOC1jaGVja291dC1ub3Qtd29ya2luZy1mb3Itc29tZS11c2Vycy13aXRoLWllOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.600 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)