[Skip to main content](#vessel-content) # Invoice & Shipping Invoice Showing up Blank ## - **[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")** - [![jlopresti's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3068-jlopresti "View jlopresti's Profile") Topic Author - [ Offline](/forum/user/3068-jlopresti) Less More - Posts: 17 - Thank you received: 0 - - 15 years 4 months ago [\#19710](#19710) by [jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile") *[Invoice & Shipping Invoice Showing up Blank](/forum/3-bug-report/19710-invoice-shipping-invoice-showing-up-blank#19710 "I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe")* was created by *[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")* I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTcxMC1pbnZvaWNlLXNoaXBwaW5nLWludm9pY2Utc2hvd2luZy11cC1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 4 months ago [\#19730](#19730) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invoice & Shipping Invoice Showing up Blank](/forum/3-bug-report/19710-invoice-shipping-invoice-showing-up-blank#19730 "I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe")* That's the first time someone report such problem. Could you give more information on your setup ? Version of joomla, version of HikaShop, browser used ? That will help us understand more the problem. Also, could you try to activate the debug mode of joomla in the configuration of joomla and try again ? If you still have a blank page, could you try to turn on the display_errors option of your php.ini and try again ? That way, that should show the error message behind that blank page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTcxMC1pbnZvaWNlLXNoaXBwaW5nLWludm9pY2Utc2hvd2luZy11cC1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")** - [![jlopresti's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3068-jlopresti "View jlopresti's Profile") Topic Author - [ Offline](/forum/user/3068-jlopresti) Less More - Posts: 17 - Thank you received: 0 - - 15 years 4 months ago [\#19801](#19801) by [jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile") Replied by *[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")* on topic *[Re: Invoice & Shipping Invoice Showing up Blank](/forum/3-bug-report/19710-invoice-shipping-invoice-showing-up-blank#19801 "I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe")* Sure here is my information. I'm using Joomla 1.5.23, I just installed Hikashop Essential 1.5.2, and am using Firefox 4.01. I'm going to test out the debug mode and turning on the display errors option next. I'll keep you posted. Thanks Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTcxMC1pbnZvaWNlLXNoaXBwaW5nLWludm9pY2Utc2hvd2luZy11cC1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")** - [![jlopresti's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3068-jlopresti "View jlopresti's Profile") Topic Author - [ Offline](/forum/user/3068-jlopresti) Less More - Posts: 17 - Thank you received: 0 - - 15 years 4 months ago [\#20098](#20098) by [jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile") Replied by *[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")* on topic *[Re: Invoice & Shipping Invoice Showing up Blank](/forum/3-bug-report/19710-invoice-shipping-invoice-showing-up-blank#20098 "I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe")* I tried the debug mode, but that didn't seem to work and the other thing I wasn't able to figure out. I tried it on IE, but I got the same result. Is there anything else that I could try? Thanks, Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTcxMC1pbnZvaWNlLXNoaXBwaW5nLWludm9pY2Utc2hvd2luZy11cC1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 4 months ago [\#20113](#20113) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invoice & Shipping Invoice Showing up Blank](/forum/3-bug-report/19710-invoice-shipping-invoice-showing-up-blank#20113 "I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe")* Please download again HikaShop from your order details page and install it over your current version. That should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTcxMC1pbnZvaWNlLXNoaXBwaW5nLWludm9pY2Utc2hvd2luZy11cC1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")** - [![jlopresti's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3068-jlopresti "View jlopresti's Profile") Topic Author - [ Offline](/forum/user/3068-jlopresti) Less More - Posts: 17 - Thank you received: 0 - - 15 years 4 months ago [\#21168](#21168) by [jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile") Replied by *[jlopresti](/forum/user/3068-jlopresti "View jlopresti's Profile")* on topic *[Re: Invoice & Shipping Invoice Showing up Blank](/forum/3-bug-report/19710-invoice-shipping-invoice-showing-up-blank#21168 "I have the shopping cart configured, but when I want to open up the invoice to print out it just shows up as blank space. I tried this on the demo site and it works just fine. Has anyone encountered this issue before? Thanks, Joe")* Did what you said and now the invoices work! Thanks for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTcxMC1pbnZvaWNlLXNoaXBwaW5nLWludm9pY2Utc2hvd2luZy11cC1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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