[Skip to main content](#vessel-content) # Documention not visible in Backend ## - **[Otto](/forum/user/3091-otto "View Otto's Profile")** - [![Otto's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3091-otto "View Otto's Profile") Topic Author - [ Offline](/forum/user/3091-otto) Less More - Posts: 3 - Thank you received: 0 - - 15 years 4 months ago [\#19884](#19884) by [Otto](/forum/user/3091-otto "View Otto's Profile") *[Documention not visible in Backend](/forum/3-bug-report/19884-documention-not-visible-in-backend#19884 "Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) Can you help to solve? Thanks")* was created by *[Otto](/forum/user/3091-otto "View Otto's Profile")* Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/documentation.GIF) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/documentation.GIF "[img") Can you help to solve? Thanks - [ ![documentation.GIF](/forum/attachment/1347) ](/forum/attachment/1347 "documentation.GIF") [ ](/forum/attachment/1347?download=1 "documentation.GIF") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTg4NC1kb2N1bWVudGlvbi1ub3QtdmlzaWJsZS1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 4 months ago [\#19896](#19896) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Documention not visible in Backend](/forum/3-bug-report/19884-documention-not-visible-in-backend#19896 "Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) Can you help to solve? Thanks")* If your website is in local and that you're accessing it on computer which doesn't have internet connectivity, the documentation won't be available. Would that be the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTg4NC1kb2N1bWVudGlvbi1ub3QtdmlzaWJsZS1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Otto](/forum/user/3091-otto "View Otto's Profile")** - [![Otto's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3091-otto "View Otto's Profile") Topic Author - [ Offline](/forum/user/3091-otto) Less More - Posts: 3 - Thank you received: 0 - - 15 years 4 months ago [\#19897](#19897) by [Otto](/forum/user/3091-otto "View Otto's Profile") Replied by *[Otto](/forum/user/3091-otto "View Otto's Profile")* on topic *[Re: Documention not visible in Backend](/forum/3-bug-report/19884-documention-not-visible-in-backend#19897 "Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) Can you help to solve? Thanks")* No, my website is online on my webserver I use https:// well at the moment there is nor official certification, can be this the problem? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTg4NC1kb2N1bWVudGlvbi1ub3QtdmlzaWJsZS1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 4 months ago [\#19898](#19898) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Documention not visible in Backend](/forum/3-bug-report/19884-documention-not-visible-in-backend#19898 "Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) Can you help to solve? Thanks")* That should not. Could you try with another web browser ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTg4NC1kb2N1bWVudGlvbi1ub3QtdmlzaWJsZS1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Otto](/forum/user/3091-otto "View Otto's Profile")** - [![Otto's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3091-otto "View Otto's Profile") Topic Author - [ Offline](/forum/user/3091-otto) Less More - Posts: 3 - Thank you received: 0 - - 15 years 4 months ago [\#19909](#19909) by [Otto](/forum/user/3091-otto "View Otto's Profile") Replied by *[Otto](/forum/user/3091-otto "View Otto's Profile")* on topic *[Re: Documention not visible in Backend](/forum/3-bug-report/19884-documention-not-visible-in-backend#19909 "Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) Can you help to solve? Thanks")* I have try with Firefox and now it work, but with the IE 9 it not work. Thanks for your support Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTg4NC1kb2N1bWVudGlvbi1ub3QtdmlzaWJsZS1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 4 months ago [\#19910](#19910) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Documention not visible in Backend](/forum/3-bug-report/19884-documention-not-visible-in-backend#19910 "Hello, I have problem to install the shop with the normal install way, then I extract the files and load it manual to the serrver and installed with the option install from directory, there I also get some erros. Well the shop is installed now but if i go to Help->Documention it show me a white site (see the attached image) Can you help to solve? Thanks")* Ok. It must be a security setting of your IE9 browser or something like that which blocks that because it works for us on IE9 too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTg4NC1kb2N1bWVudGlvbi1ub3QtdmlzaWJsZS1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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