[Skip to main content](#vessel-content) # Billing Address - New (stuck in loop) ## - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago - 15 years 4 months ago [\#19920](#19920) by [RJay](/forum/user/2952-rjay "View RJay's Profile") *[Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19920 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* was created by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay Last edit: 15 years 4 months ago by [RJay](/forum/user/2952-rjay "View RJay's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#19921](#19921) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19921 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* What is your checkout workflow and what is your version of HikaShop ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago [\#19925](#19925) by [RJay](/forum/user/2952-rjay "View RJay's Profile") Replied by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19925 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* **nicolas wrote:** > What is your checkout workflow and what is your version of HikaShop ? login,payment_confirm_coupon_address_cart_status_fields,end HikaShop 1.5.1 Joomla 1.6.3 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#19926](#19926) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19926 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* Please update to HikaShop 1.5.2 and try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago [\#19931](#19931) by [RJay](/forum/user/2952-rjay "View RJay's Profile") Replied by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19931 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* If there is an update link somewhere, please post it here, I cannot find it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#19940](#19940) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19940 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* The Starter edition can be downloaded on that page: [ www.hikashop.com/en/download.html](http://www.hikashop.com/en/download.html) The commercial editions install package can be downloaded on your order details page that you can access via the menu Your account->Your orders while logged in on our website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago [\#19948](#19948) by [RJay](/forum/user/2952-rjay "View RJay's Profile") Replied by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19948 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* OK, Upgraded to HikaShop 1.5.2 Loaded rokbox_j16 as well. Problem reported in first post still there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#19962](#19962) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19962 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* Do you have a javascript error on your website ? Could you give a link to your shop so that we can see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago - 15 years 4 months ago [\#19993](#19993) by [RJay](/forum/user/2952-rjay "View RJay's Profile") Replied by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#19993 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* No html errors that I know of. There is one test product in NinjaTrader Indicators here's my site. [ www.innovative-trading-solutions-online.com/](http://www.innovative-trading-solutions-online.com/) Go ahead and register. Put a random string of characters in NinjaTrader 3rd party licensing address field. Last edit: 15 years 4 months ago by [RJay](/forum/user/2952-rjay "View RJay's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#20002](#20002) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#20002 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* The problem is that you transformed a custom text custom field to another type of custom field. That's now impossible with 1.5.2 as the custom text fields do not have any column created for them in the database. So it's easy, just delete that custom field and create a new one with the same options and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago [\#20016](#20016) by [RJay](/forum/user/2952-rjay "View RJay's Profile") Replied by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#20016 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* OK, The orders are now being generated with secure ID properly displaying in billing address. I noticed that if I click on invoice or shipping invoice, I get the following error. Fatal error: Call to a member function getFields() on a non-object in /home7/innovbn8/public_html/administrator/components/com_hikashop/views/order/view.html.php on line 350 Is this normal?? I have the free edition? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#20029](#20029) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#20029 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* It's a bug of the latest version. If you download it again and reinstall, the problem should disappear. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RJay](/forum/user/2952-rjay "View RJay's Profile")** - [![RJay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2952-rjay "View RJay's Profile") Topic Author - [ Offline](/forum/user/2952-rjay) Less More - Posts: 26 - Thank you received: 0 - - 15 years 4 months ago [\#20032](#20032) by [RJay](/forum/user/2952-rjay "View RJay's Profile") Replied by *[RJay](/forum/user/2952-rjay "View RJay's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#20032 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* loaded latest version. Invoices open the first or second time they are accessed. Every time they are clicked on after that yield that dreaded gray screen with no data. Click again to get back to order. again , again, and over again, gray then order, gray then order. Also, my added address data does not show up on the invoices in the billing address fields. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 4 months ago [\#20038](#20038) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Billing Address - New (stuck in loop)](/forum/3-bug-report/19920-billing-address-new-stuck-in-loop#20038 "Hi, My website downloads products and no shipping is needed. I turned off all the custom field address entries for registration. What I do need to do is collect a secure ID from my customers at time of purchase. I added a custom address box to this listing to collect the secure id. box shows up during registration like it should. When an order is placed the secure id did not show up on the shipping address or billing address fields. I then added address to the checkout sequence and turned on manual shipping in plugin area well. Now I get a field in checkout requesting billing address - New I click on new and get a pop-up asking for the secure id with a box to paste it in. When I paste it in and click OK, it just loops and wants me to click OK over and over again. Cart does not update with billing address new data. Suggestions, I'm stuck!! RJay")* That might be because of a bug of mootools on joomla 1.6 with firefox. Is that the case ? Did you try with another browser ? Could you do a screenshot of the billing address issue so that we can see the problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xOTkyMC1iaWxsaW5nLWFkZHJlc3MtbmV3LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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