[Skip to main content](#vessel-content) # Unable to capture address from system ## - **[kerrigan](/forum/user/3224-kerrigan "View kerrigan's Profile")** - [![kerrigan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3224-kerrigan "View kerrigan's Profile") Topic Author - [ Offline](/forum/user/3224-kerrigan) Less More - Posts: 1 - Thank you received: 0 - - 15 years 4 months ago [\#20763](#20763) by [kerrigan](/forum/user/3224-kerrigan "View kerrigan's Profile") *[Unable to capture address from system](/forum/3-bug-report/20763-unable-to-capture-address-from-system#20763 "Hi, My site's hikashop page is having trouble recognizing users' addresses. If users are already logged in, it asks for their billing address. If I click on create new billing address it just spins and comes back to the same page with the message "Message Please create or select an address" Not quite sure how to fix this. To view the page go to www.fmcpaware.org/test2 Feel free to create a username and order as many tshirts as you would like (if you can get past the checkout) :) Thanks in advance for any help or suggestions. --John")* was created by *[kerrigan](/forum/user/3224-kerrigan "View kerrigan's Profile")* Hi, My site's hikashop page is having trouble recognizing users' addresses. If users are already logged in, it asks for their billing address. If I click on create new billing address it just spins and comes back to the same page with the message "Message Please create or select an address" Not quite sure how to fix this. To view the page go to [ www.fmcpaware.org/test2](http://www.fmcpaware.org/test2) Feel free to create a username and order as many tshirts as you would like (if you can get past the checkout) ![:)](/media/kunena/emoticons/3.png ":)") Thanks in advance for any help or suggestions. --John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMDc2My11bmFibGUtdG8tY2FwdHVyZS1hZGRyZXNzLWZyb20tc3lzdGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 4 months ago [\#20767](#20767) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Unable to capture address from system](/forum/3-bug-report/20763-unable-to-capture-address-from-system#20767 "Hi, My site's hikashop page is having trouble recognizing users' addresses. If users are already logged in, it asks for their billing address. If I click on create new billing address it just spins and comes back to the same page with the message "Message Please create or select an address" Not quite sure how to fix this. To view the page go to www.fmcpaware.org/test2 Feel free to create a username and order as many tshirts as you would like (if you can get past the checkout) :) Thanks in advance for any help or suggestions. --John")* Hi, It's because you have javascript errors on your website: Uncaught TypeError: Object [object Object] has no method 'adopt' checkout:210Uncaught TypeError: Object [object Object] has no method 'superfish' They are caused by the javascript of your template js_elated: [ www.hikashop.com/support/documentation/6...ty-issues.html#modal](http://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html#modal) Mayb you have some options on your template to deactivate the use of jquery ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMDc2My11bmFibGUtdG8tY2FwdHVyZS1hZGRyZXNzLWZyb20tc3lzdGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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