[Skip to main content](#vessel-content) # possible shipping bug ## - **[sarsells](/forum/user/2567-sarsells "View sarsells's Profile")** - [![sarsells's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2567.jpg)](/forum/user/2567-sarsells "View sarsells's Profile") Topic Author - [ Offline](/forum/user/2567-sarsells) Less More - Posts: 117 - Thank you received: 0 - - 15 years 4 months ago [\#20871](#20871) by [sarsells](/forum/user/2567-sarsells "View sarsells's Profile") *[possible shipping bug](/forum/3-bug-report/20871-possible-shipping-bug#20871 "Hi Nicolas I am testing out my site, and the shipping. I am sure it was all working , but now I get an error when I add 3 items to the cart. it says the combined weight is too much. I am enclosing an attachemt so you can see that all weights are coverd. The items weigh 300g each. All items are listed via csv file and all weights are set to g , so there are no accidents with the item weights. This happens with any 3 items (or more) that I add to the cart. Please can you tell me what to do. Many thanks Sarah www.acrossthetracksrecords.com")* was created by *[sarsells](/forum/user/2567-sarsells "View sarsells's Profile")* Hi Nicolas I am testing out my site, and the shipping. I am sure it was all working , but now I get an error when I add 3 items to the cart. it says the combined weight is too much. I am enclosing an attachemt so you can see that all weights are coverd. The items weigh 300g each. All items are listed via csv file and all weights are set to g , so there are no accidents with the item weights. This happens with any 3 items (or more) that I add to the cart. Please can you tell me what to do. Many thanks Sarah [ www.acrossthetracksrecords.com](http://www.acrossthetracksrecords.com) [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Picture_15.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Picture_15.png "[img") - [ ![Picture_15.png](/forum/attachment/1422) ](/forum/attachment/1422 "Picture_15.png") [ ](/forum/attachment/1422?download=1 "Picture_15.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMDg3MS1wb3NzaWJsZS1zaGlwcGluZy1idWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 4 months ago [\#20878](#20878) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: possible shipping bug](/forum/3-bug-report/20871-possible-shipping-bug#20878 "Hi Nicolas I am testing out my site, and the shipping. I am sure it was all working , but now I get an error when I add 3 items to the cart. it says the combined weight is too much. I am enclosing an attachemt so you can see that all weights are coverd. The items weigh 300g each. All items are listed via csv file and all weights are set to g , so there are no accidents with the item weights. This happens with any 3 items (or more) that I add to the cart. Please can you tell me what to do. Many thanks Sarah www.acrossthetracksrecords.com")* Hi, Please make sure that the main weight unit (the first one) of the weight unit option of the configuration is g. Also, please make sure that your user address is UK and that the main tax zone is also UK in the conifguration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMDg3MS1wb3NzaWJsZS1zaGlwcGluZy1idWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sarsells](/forum/user/2567-sarsells "View sarsells's Profile")** - [![sarsells's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2567.jpg)](/forum/user/2567-sarsells "View sarsells's Profile") Topic Author - [ Offline](/forum/user/2567-sarsells) Less More - Posts: 117 - Thank you received: 0 - - 15 years 4 months ago [\#20901](#20901) by [sarsells](/forum/user/2567-sarsells "View sarsells's Profile") Replied by *[sarsells](/forum/user/2567-sarsells "View sarsells's Profile")* on topic *[Re: possible shipping bug](/forum/3-bug-report/20871-possible-shipping-bug#20901 "Hi Nicolas I am testing out my site, and the shipping. I am sure it was all working , but now I get an error when I add 3 items to the cart. it says the combined weight is too much. I am enclosing an attachemt so you can see that all weights are coverd. The items weigh 300g each. All items are listed via csv file and all weights are set to g , so there are no accidents with the item weights. This happens with any 3 items (or more) that I add to the cart. Please can you tell me what to do. Many thanks Sarah www.acrossthetracksrecords.com")* thank you. The weights showed kg,g so i changed them around and that sorted it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMDg3MS1wb3NzaWJsZS1zaGlwcGluZy1idWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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