[Skip to main content](#vessel-content) # Error message in checkout relating to shipping ## - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 15 years 4 months ago [\#21218](#21218) by [solutions](/forum/user/1343-solutions "View solutions's Profile") *[Error message in checkout relating to shipping](/forum/3-bug-report/21218-error-message-in-checkout-relating-to-shipping#21218 "Hi I am using the Australia Post plugin for shipping and have added the correct weight and size to each of the products. Only problem is when I select a product and place it in the cart and try to checkout it comes up with this error The cart items combined weight is too big for all the possible shipping methods I know for sure that the 1 single item that I have selected with a weight of 49 grams and is 30cm in length, does not exceed the acceptable size of shipping for Australia Post method of shipping. Am I missing something else? Cheers Nigel")* was created by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* Hi I am using the Australia Post plugin for shipping and have added the correct weight and size to each of the products. Only problem is when I select a product and place it in the cart and try to checkout it comes up with this error *The cart items combined weight is too big for all the possible shipping methods* I know for sure that the 1 single item that I have selected with a weight of 49 grams and is 30cm in length, does not exceed the acceptable size of shipping for Australia Post method of shipping. Am I missing something else? Cheers Nigel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMTIxOC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0LXJlbGF0aW5nLXRvLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[warriorfullights](/forum/user/3286-warriorfullights "View warriorfullights's Profile")** - [![warriorfullights's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3286-warriorfullights "View warriorfullights's Profile") - [ Offline](/forum/user/3286-warriorfullights) Less More - Posts: 14 - Thank you received: 0 - - 15 years 4 months ago [\#21224](#21224) by [warriorfullights](/forum/user/3286-warriorfullights "View warriorfullights's Profile") Replied by *[warriorfullights](/forum/user/3286-warriorfullights "View warriorfullights's Profile")* on topic *[Re: Error message in checkout relating to shipping](/forum/3-bug-report/21218-error-message-in-checkout-relating-to-shipping#21224 "Hi I am using the Australia Post plugin for shipping and have added the correct weight and size to each of the products. Only problem is when I select a product and place it in the cart and try to checkout it comes up with this error The cart items combined weight is too big for all the possible shipping methods I know for sure that the 1 single item that I have selected with a weight of 49 grams and is 30cm in length, does not exceed the acceptable size of shipping for Australia Post method of shipping. Am I missing something else? Cheers Nigel")* You can double check the products you wish to checkout. It might be possible that you have just neglected one or two items that is why you got exceeded. It is always best to double check items before checking it all out. --- [ ![[img](http://imagicon.info/cat/5-47/bye.gif) ](http://imagicon.info/cat/5-47/bye.gif "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMTIxOC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0LXJlbGF0aW5nLXRvLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 15 years 4 months ago [\#21246](#21246) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Error message in checkout relating to shipping](/forum/3-bug-report/21218-error-message-in-checkout-relating-to-shipping#21246 "Hi I am using the Australia Post plugin for shipping and have added the correct weight and size to each of the products. Only problem is when I select a product and place it in the cart and try to checkout it comes up with this error The cart items combined weight is too big for all the possible shipping methods I know for sure that the 1 single item that I have selected with a weight of 49 grams and is 30cm in length, does not exceed the acceptable size of shipping for Australia Post method of shipping. Am I missing something else? Cheers Nigel")* I have doubled checked the products. I ahve even attached a screen shot of the product specs. Putting just this product by itself into the shopping cart causes the error to occur. Interestingly it only happens when I select a product like this one which uses variants. If i select a smililar product with no variants, the problem does not occur. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/screen_shot.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/screen_shot.jpg "[img") - [ ![screen_shot.jpg](/forum/attachment/1449) ](/forum/attachment/1449 "screen_shot.jpg") [ ](/forum/attachment/1449?download=1 "screen_shot.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMTIxOC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0LXJlbGF0aW5nLXRvLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 4 months ago [\#21256](#21256) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error message in checkout relating to shipping](/forum/3-bug-report/21218-error-message-in-checkout-relating-to-shipping#21256 "Hi I am using the Australia Post plugin for shipping and have added the correct weight and size to each of the products. Only problem is when I select a product and place it in the cart and try to checkout it comes up with this error The cart items combined weight is too big for all the possible shipping methods I know for sure that the 1 single item that I have selected with a weight of 49 grams and is 30cm in length, does not exceed the acceptable size of shipping for Australia Post method of shipping. Am I missing something else? Cheers Nigel")* You should put the weight for each of the variants via the button "manage variants". That should help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMTIxOC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0LXJlbGF0aW5nLXRvLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 15 years 4 months ago [\#21283](#21283) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Error message in checkout relating to shipping](/forum/3-bug-report/21218-error-message-in-checkout-relating-to-shipping#21283 "Hi I am using the Australia Post plugin for shipping and have added the correct weight and size to each of the products. Only problem is when I select a product and place it in the cart and try to checkout it comes up with this error The cart items combined weight is too big for all the possible shipping methods I know for sure that the 1 single item that I have selected with a weight of 49 grams and is 30cm in length, does not exceed the acceptable size of shipping for Australia Post method of shipping. Am I missing something else? Cheers Nigel")* Thanks, that fixed it ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMTIxOC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0LXJlbGF0aW5nLXRvLXNoaXBwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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