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#   Adding New Address

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15 years 3 months ago -  15 years 3 months ago [\#21592](#21592) by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")  *[Adding New Address](/forum/3-bug-report/21592-adding-new-address#21592 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")* was created by *[samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")*

Hi,

I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button "NEW" and the page stay in the same place why? What I did wrong?

Thanks

Sam

Last edit: 15 years 3 months ago by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile").

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15 years 3 months ago [\#21600](#21600) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21600 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Hi,

If you register via joomla it's normal that you don't get the address filled in HikaShop as there is no address asked in joomla's registration form. The fact that it doesn't work with the user tries to add a new address probably comes from a javascript error on your website: [ www.hikashop.com/support/documentation/6...ty-issues.html#modal](http://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html#modal)

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15 years 3 months ago [\#21601](#21601) by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")  Replied by *[samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21601 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Nicola,
I understand that but why he cannot add a new address during the check out process? When he try to add new address the system give him this message "Please create or select an address"

Thanks

Sam

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15 years 3 months ago [\#21604](#21604) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21604 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

As I said in my previous post, the fact that it doesn't work with the user tries to add a new address probably comes from a javascript error on your website: [ www.hikashop.com/support/documentation/6...ty-issues.html#modal](http://www.hikashop.com/support/documentation/6...ty-issues.html#modal)

Since you have a javascript error, the new button is not initialized properly and it doesn't work properly when you click on it.

It's just a supposition as it could also be something else... If you could give a link to your website, we might be able to see the problem...

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15 years 3 months ago -  15 years 3 months ago [\#21605](#21605) by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")  Replied by *[samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21605 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

[ www.rebootedinc.net/](http://www.rebootedinc.net/)

you can use the Google translator button up left on the screen and to get into my products you have to use the top level menu and click the 'NUESTROS PRODUCTOS" menu up right on the screen

Thanks
Sam

Last edit: 15 years 3 months ago by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile").

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15 years 3 months ago [\#21607](#21607) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21607 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Yes, it's definitely a javascript issue on your website. You have the error:
Uncaught TypeError: Object #&lt;Object&gt; has no method 'getProperty'
SqueezeBox.openmodal.js:1
SqueezeBox.fromElementmodal.js:1
(anonymous function)checkout:385
onclickcheckout:386
modal.js:1

which happens because of the file:
[ cdn.wibiya.com/Scripts/jquery-1.4.2.min.js](http://cdn.wibiya.com/Scripts/jquery-1.4.2.min.js)

You should follow the directions on the page [ www.hikashop.com/support/documentation/6...ty-issues.html#modal](http://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html#modal)

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15 years 3 months ago [\#21608](#21608) by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")  Replied by *[samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21608 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

OK

Thanks Nicolas I will try to follow up your recommendations!!

Sam

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15 years 3 months ago [\#21609](#21609) by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")  Replied by *[samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21609 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

I checked it out the messaging system (index.php) into my template and it does have both tags &lt;jdoc:include type="message" /&gt; and &lt;jdoc:include type="component" /&gt; the editor that I'm using is the TinyMCE so the problems seems to be with modal popups!!

Anyways Thanks for your help!!

Sam

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15 years 3 months ago [\#21610](#21610) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21610 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Yes, the problem is with modal popups.

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15 years 3 months ago [\#21611](#21611) by [samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")  Replied by *[samoli31](/forum/user/2690-samoli31 "View samoli31's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#21611 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

yep!!

Thanks
Sam

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15 years 2 months ago [\#22257](#22257) by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile")  Replied by *[cubefree](/forum/user/2681-cubefree "View cubefree's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22257 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Nicholas,

So I tried using some plugins form Core Design that are JQuery-base.
Now I see it causes a problem, maybe several.

I thought perhaps I could get by IF I did not load these plugins and modules on the designated Shopping Cart page, but did NOT work.

So turned OFF the plugins and modules.
Cleared Joomla's cache in the back end.
Cleared my browser cache.
Removed customizations from the address template
Removed cookies.

And still the "edit address" function does not work -- Is there something else I am missing?

Thx!

PS by the way, can you recommend any JS plugins from Joomla's extension that can work Hika to create tabs, accordions, expand/contract, etc.?

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15 years 2 months ago [\#22264](#22264) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22264 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

You must still have the javascript error on your page. You should look at your browser's javascript error console in order to get the error message and see from where it comes. You must still have some js not working properly.

For tabs we use on our demo website tabber from nonumber. It works great. For accordions or other things, I don't know.

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15 years 2 months ago -  15 years 2 months ago [\#22299](#22299) by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile")  Replied by *[cubefree](/forum/user/2681-cubefree "View cubefree's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22299 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Just one JS error: Code:

redeclaration of var console

never seen this before... any ideas?

So, just to be clear then JQuery can NOT exist on the checkout page/s, and then Hika is OK? or just anywhere?

Also I found this which I tried in the &lt;head&gt;, which killed the error, but still NO address.
Then I removed the &lt;script&gt; and still no address is editable.
Code:

if (typeof window.console == "undefined") { window.console = { log: function() { } }; }

E.g. [ To edit customer details](http://174.132.89.167/~tfcmain/index.php?option=com_hikashop&view=user&layout=cpanel&Itemid=20)

By the way, I also tested with the JA Purity and the Milky Way templates and no address shows or is editable... Hmmmm....
Additionally, we decided not to implement and taxes based on zip code, so I have not made any address changes.

In the end, closing my Safari browser worked -- but not in FireFox. This JS err: "redeclaration of var console" just sticks... I cleared cookies too. Any ideas?

You might want to put a sticky post about JQuery. I like to help others avert alot of time was spent this one. Thx

Last edit: 15 years 2 months ago by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile").

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15 years 2 months ago [\#22304](#22304) by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile")  Replied by *[cubefree](/forum/user/2681-cubefree "View cubefree's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22304 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Also curious if these are the proper settings:

HikaShop user synchronization plugin (user) - PUBLISHED

HikaShop user synchronization plugin (system) - UNPUBLISHED

thx

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15 years 2 months ago [\#22306](#22306) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22306 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

There is already a piece of the documentation talking about the problem. We can always add more information to it but sticking a topic is not something I want to do too much for now.

JQuery is not incompatible with HikaShop. The problem comes from the way some developers use it which conflicts with mootools wichi is turn breaks the popup system of joomla and thus the address edition. But it works with some extensions using jquery as well...

I just tried on your website with both firefox and chrome and I was able to edit my address. I couldn't reproduce the problem you're having.

It should be the opposite. The system plugin should be published and the user plugin should be unpublished.

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15 years 2 months ago [\#22312](#22312) by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile")  Replied by *[cubefree](/forum/user/2681-cubefree "View cubefree's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22312 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Thanks for trying the function on my site.

Odd, it seems if I visited the site when JQuery was loaded, my browser will NOT let go and I can not edit the address.

I have flushed DNS and rebooted as well.

Is there something else I can do to UNstick my browser??

Using FF 3.6.19... maybe I will uninstall and report.

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15 years 2 months ago [\#22313](#22313) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22313 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Maybe it comes from your version of Firefox. I tried with Firefox 5.0. Maybe if you update it that problem won't happen.

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15 years 2 months ago -  15 years 2 months ago [\#22314](#22314) by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile")  Replied by *[cubefree](/forum/user/2681-cubefree "View cubefree's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22314 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Thanks Nicholas,

I'll keep pounding on it.

Curious if you are aware of any problems when using [ Chronosforms v4](http://www.chronoengine.com/component/content/article/1-latest/1816-chronoforms-v4-is-out.html)?

I believe it also utilizes the MooTools upgrade. Thx
....

Also, it cleared!

I realize what cleared it ultimately in FireFox was clearing my Form and Search history. thx as always, your responsiveness is ultimately why the client chose HikaShop. Thx

Last edit: 15 years 2 months ago by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile").

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15 years 2 months ago [\#22316](#22316) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22316 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

We didn't get any report of a problem between hikashop and chronoforms so far.

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15 years 2 months ago [\#22318](#22318) by [cubefree](/forum/user/2681-cubefree "View cubefree's Profile")  Replied by *[cubefree](/forum/user/2681-cubefree "View cubefree's Profile")* on topic *[Re: Adding New Address](/forum/3-bug-report/21592-adding-new-address#22318 "Hi,  I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button &quot;NEW&quot; and the page stay in the same place why? What I did wrong?  Thanks  Sam")*

Sorry belabor this...

Curious if you have noticed the billing address functionality lapsing when a checkbox type field is applied the address area?

E.g. Check here to sign up for our newsletter

I had everything back to normal, turned the field on (published, not required, front and backend = YES) and then FF started collapsing on me again...

Really weird.

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