[Skip to main content](#vessel-content) # Problems with characteristics when importing CSV ## - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 3 months ago [\#22158](#22158) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") *[Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22158 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* was created by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same way) the heading disapears in the product view and the size doesn't change when I change it in the drop down. I also just noticed that the heading has disapered on the files that worked before after I upgraded to a newer version. I used to have the headline in fron of the ID and size behind but now I only have size in front of and behind the ID Size option works: [ www.fashionyouknow.com/klaeder/product/s...category\_pathway-356](http://www.fashionyouknow.com/klaeder/product/show/997-armani-kalsonger/category_pathway-356) Size option not working: [ www.fashionyouknow.com/abercrombie-fitch...e-fitch-hoodies-herr](http://www.fashionyouknow.com/abercrombie-fitch/product/show/73865-abercrombie-fitch-hoodies-herr) I also get this message on some products: The default value of one of the characteristics of that product isn't available as a variant. Please check the characteristics and variants of that product Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 3 months ago [\#22170](#22170) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22170 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* The title on the product page isn't updating because there is a problem with the way you imported your products/variants. It's hard to say more without having a look at the CSV but there must be an error in it. Also, note that if you have several characteristics with the same values, it can sometimes cause a conflict during the import. If so, you should make sure that each value is unique and try again after updating the CSV. For the last message, it's also because of the CSV. It means that in the CSV, your product has values of characteristics which do not match with a variant of that product in the CSV. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 3 months ago - 15 years 3 months ago [\#22230](#22230) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22230 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* This is an example of the file that worked before the update of hikashop to newer version: product_name;product_description;product_code;product_parent_id;product_weight;product_keywords;product_meta_description;price_value;storlek;images;categories;price_currency_id Armani kalsonger;Armani Underkläder Herr;334549;;1;Armani Underkläder Herr;Armani Underkläder Herr;85;;334549.jpg;2,16,15,355,356,31,363;150 ;;334549 M;334549;;;;;m;;; ;;334549 L;334549;;;;;l;;; ;;334549 XL;334549;;;;;xl;;; ;;334549 XXL;334549;;;;;xxl;;; ;;334549 XXXL;334549;;;;;xxxl;;; And here is an example of one that never worked properly with characteristics product_name;product_description;product_code;product_parent_id;product_weight;product_keywords;product_meta_description;price_value;storlek;images;categories;price_currency_id Lacoste Piké Dam;Fin Pikétröja Dam;339078;;1;Lacoste Pikétröja Dam;Lacoste Pikétröja Dam;125;;339078.jpg;2,15,16,49,513,656,765;150 ;;339078 xs;339078;;;;;XS ;;;150 ;;339078 s;339078;;;;;S;;;150 ;;339078 m;339078;;;;;M;;;150 ;;339078 l;339078;;;;;L;;;150 ;;339078 xl;339078;;;;;XL;;;150 Products without chracteristics work without any problems Last edit: 15 years 3 months ago by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 3 months ago [\#22233](#22233) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22233 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* Could you do a screenshot of the characteristic storlek edition screen ? I see that you use both upper and lower case or the characteristics values... It might come from that... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 3 months ago [\#22236](#22236) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22236 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* I have tried to change the upper and lower case but not had any success, it still remain the same. And the thing is that the first example used to work until I upgraded, after the upgrade I lost the headline for the product and just got the ID and size (but the size characteristivs still works) image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/characteristics.gif - [ ![characteristics.gif](/forum/attachment/1519) ](/forum/attachment/1519 "...cteristics.gif") [ ](/forum/attachment/1519?download=1 "...cteristics.gif") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 3 months ago [\#22241](#22241) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22241 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* I think I understand. You didn't specify the default value for the characteristic in the main product data of your CSV. It should be: Armani kalsonger;Armani Underkläder Herr;334549;;1;Armani Underkläder Herr;Armani Underkläder Herr;85;M;334549.jpg;2,16,15,355,356,31,363;150 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 3 months ago [\#22247](#22247) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22247 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* Thanks, I will give it a try amd get back with the result Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 3 months ago [\#22295](#22295) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22295 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* That worked the sizes are now working on the ones I tested it on, however I am still missing the headlines and just get the Product Code and size in the headline supposed to be headline, product ID and size, the headlines went away after upgrading could it be related to this: [ www.hikashop.com/en/support/forum/4-how-...customer-can-se.html](http://www.hikashop.com/en/support/forum/4-how-to/17062-display-product-code-so-customer-can-se.html) if there has been changes made in the code to the new version? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 3 months ago [\#22322](#22322) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#22322 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* Did you edit the show file of the view product before updating maybe ? We had changed the way the name is displayed so if you had edited the view before updating, such problem could be happening. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 2 months ago [\#23156](#23156) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#23156 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* All problems solved with characteristics s, m, l etc but I am still having trouble with sizes on shoes where it is numeric, I get the drop down menu but the size doesen't change in the order or the headline. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 2 months ago [\#23179](#23179) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#23179 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* Could you give a link to the product page where the size doesn't change ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 2 months ago [\#23422](#23422) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#23422 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* Sorry for the delay, here is one example [ www.fashionyouknow.com/barnklaeder2/prod...category\_pathway-895](http://www.fashionyouknow.com/barnklaeder2/product/show/83182-ed-hardy-barntrojor/category_pathway-895) I also get: The default value of one of the characteristics of that product isn't available as a variant. Please check the characteristics and variants of that product Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 2 months ago [\#23436](#23436) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#23436 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* Could you try the modification explained on that post: [ www.hikashop.com/en/support/forum/3-bug-...cs-issues.html#23222](http://www.hikashop.com/en/support/forum/3-bug-report/22937-importing-and-characteristics-issues.html#23222) That might solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")** - [![Andreas_Sweden's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Topic Author - [ Offline](/forum/user/1399-andreas-sweden) Less More - Posts: 51 - Thank you received: 0 - - 15 years 2 months ago [\#23484](#23484) by [Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile") Replied by *[Andreas\_Sweden](/forum/user/1399-andreas-sweden "View Andreas_Sweden's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#23484 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* **nicolas wrote:** > Could you try the modification explained on that post: [ www.hikashop.com/en/support/forum/3-bug-...cs-issues.html#23222](http://www.hikashop.com/en/support/forum/3-bug-report/22937-importing-and-characteristics-issues.html#23222) > > That might solve the problem. It didn't help ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 2 months ago [\#23546](#23546) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with characteristics when importing CSV](/forum/3-bug-report/22158-problems-with-characteristics-when-importing-csv#23546 "I am having problems with my characteristics setting when importing CSV-files, files that I imported at the beginning of my project works with the size characteristic but other files (made the same...")* The problem on this product [ www.fashionyouknow.com/barnklaeder2/prod...category\_pathway-895](http://www.fashionyouknow.com/barnklaeder2/product/show/83182-ed-hardy-barntrojor/category_pathway-895) is that the default value of the characteristic in your CSV is not available as a variant. So HikaShop cannot pick it up to generate the dropdown properly. That's why the refresh is not working and that's why you have the error message > The default value of one of the characteristics of that product isn't available as a variant. Please check the characteristics and variants of that product So the problem comes from the CSV. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMjE1OC1wcm9ibGVtcy13aXRoLWNoYXJhY3RlcmlzdGljcy13aGVuLWltcG9ydGluZy1jc3Y/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.178 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)