[Skip to main content](#vessel-content) # The cart is empty ## - **[Francisco](/forum/user/3694-francisco "View Francisco's Profile")** - [![Francisco's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3694-francisco "View Francisco's Profile") Topic Author - [ Offline](/forum/user/3694-francisco) Less More - Posts: 2 - Thank you received: 0 - - 15 years 2 months ago - 15 years 2 months ago [\#23956](#23956) by [Francisco](/forum/user/3694-francisco "View Francisco's Profile") *[The cart is empty](/forum/3-bug-report/23956-the-cart-is-empty#23956 "Hello, I purchased HikaShop Business today, and whenever I try to add something to the cart I get a "The cart is empty" message. I am unable to access the cart.")* was created by *[Francisco](/forum/user/3694-francisco "View Francisco's Profile")* Hello, I purchased HikaShop Business today, and whenever I try to add something to the cart I get a "**The cart is empty**" message. I am unable to access the cart. Last edit: 15 years 2 months ago by [Francisco](/forum/user/3694-francisco "View Francisco's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMzk1Ni10aGUtY2FydC1pcy1lbXB0eT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 months ago [\#23965](#23965) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: The cart is empty](/forum/3-bug-report/23956-the-cart-is-empty#23965 "Hello, I purchased HikaShop Business today, and whenever I try to add something to the cart I get a "The cart is empty" message. I am unable to access the cart.")* Hi, That's probably because there was a problem during the update process and the database structure wasn't updated correctly. So the query to add the product to the cart fails. You should turn off the option "Use AJAX when possible for add to cart buttons" of the Checkout tab of the config and turn on the debug mode of the joomla configuration and try again. That should display an error message with the failed query. That will allow us to know what you need to do to fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMzk1Ni10aGUtY2FydC1pcy1lbXB0eT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Francisco](/forum/user/3694-francisco "View Francisco's Profile")** - [![Francisco's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3694-francisco "View Francisco's Profile") Topic Author - [ Offline](/forum/user/3694-francisco) Less More - Posts: 2 - Thank you received: 0 - - 15 years 2 months ago [\#23967](#23967) by [Francisco](/forum/user/3694-francisco "View Francisco's Profile") Replied by *[Francisco](/forum/user/3694-francisco "View Francisco's Profile")* on topic *[Re: The cart is empty](/forum/3-bug-report/23956-the-cart-is-empty#23967 "Hello, I purchased HikaShop Business today, and whenever I try to add something to the cart I get a "The cart is empty" message. I am unable to access the cart.")* I sent you the debug info via email. Looking forwards for your answer. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yMzk1Ni10aGUtY2FydC1pcy1lbXB0eT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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