[Skip to main content](#vessel-content) # Card declined with Authorize.net ## - **[Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile")** - [![Rickhavoc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") Topic Author - [ Offline](/forum/user/2766-rickhavoc) Less More - Posts: 156 - Thank you received: 0 - - 15 years 2 months ago [\#24273](#24273) by [Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") *[Card declined with Authorize.net](/forum/3-bug-report/24273-card-declined-with-authorize-net#24273 "i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it...")* was created by *[Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile")* i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it and let me know what you think. resending link and login information. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNDI3My1jYXJkLWRlY2xpbmVkLXdpdGgtYXV0aG9yaXplLW5ldD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile")** - [![Rickhavoc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") Topic Author - [ Offline](/forum/user/2766-rickhavoc) Less More - Posts: 156 - Thank you received: 0 - - 15 years 2 months ago [\#24276](#24276) by [Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") Replied by *[Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile")* on topic *[Re: Card declined with Authorize.net](/forum/3-bug-report/24273-card-declined-with-authorize-net#24276 "i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it...")* site should be working now.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNDI3My1jYXJkLWRlY2xpbmVkLXdpdGgtYXV0aG9yaXplLW5ldD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile")** - [![Rickhavoc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") Topic Author - [ Offline](/forum/user/2766-rickhavoc) Less More - Posts: 156 - Thank you received: 0 - - 15 years 2 months ago [\#24282](#24282) by [Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") Replied by *[Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile")* on topic *[Re: Card declined with Authorize.net](/forum/3-bug-report/24273-card-declined-with-authorize-net#24282 "i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it...")* just tried it out and got this back. " The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance. " i have access to the server via SSH, what should i be looking to change to get this to work?. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNDI3My1jYXJkLWRlY2xpbmVkLXdpdGgtYXV0aG9yaXplLW5ldD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 months ago [\#24291](#24291) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Card declined with Authorize.net](/forum/3-bug-report/24273-card-declined-with-authorize-net#24291 "i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it...")* When you get such error, it means that there is a firewall setup by your hosting company preventing your server from opening connections to the outside world. In most cases, that is achieved by a router in the hosting company facilities to which you don't have access to. So, as the message says, you should contact your hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNDI3My1jYXJkLWRlY2xpbmVkLXdpdGgtYXV0aG9yaXplLW5ldD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[IamJim](/forum/user/5406-iamjim "View IamJim's Profile")** - [![IamJim's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5406-iamjim "View IamJim's Profile") - [ Offline](/forum/user/5406-iamjim) Less More - Posts: 135 - Thank you received: 5 - - 14 years 7 months ago - 14 years 7 months ago [\#44674](#44674) by [IamJim](/forum/user/5406-iamjim "View IamJim's Profile") Replied by *[IamJim](/forum/user/5406-iamjim "View IamJim's Profile")* on topic *[Re: Card declined with Authorize.net](/forum/3-bug-report/24273-card-declined-with-authorize-net#44674 "i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it...")* I am using Authorize.net and I am also getting this problem.. I "am" the hosting company and it is cPanel/WHM server with CentOS and I "do" have CSF installed. I know for a PERL script I have running on here, I had to ADD it to allow the outgoing call. My question is please, is that I can and will not turn off the firewall (forever) but I do need to know what script I need to allow to access the "outside world" please? BUT? I looked in the firewall records, and it says nothing about it being blocked? Thanks again !! Jim ADDED !! Scrap My post above for now please, i looked and i had test server in Hika etc.. But, My Client says there AuthNet is live, but I hust got = **There was an error while processing your transaction: 13 (TESTMODE) The merchant login ID or password is invalid or the account is inactive.** I did tick the radio DEBUG in authnet module...is that TEST mode? Last edit: 14 years 7 months ago by [IamJim](/forum/user/5406-iamjim "View IamJim's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNDI3My1jYXJkLWRlY2xpbmVkLXdpdGgtYXV0aG9yaXplLW5ldD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 7 months ago [\#44802](#44802) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Card declined with Authorize.net](/forum/3-bug-report/24273-card-declined-with-authorize-net#44802 "i have tried everything i can't this to process the card. I am sure all the information i am entering is correct. i can only assume that some information is being missed sent. Please take a look at it...")* Yes the debug mode turn on the test mode in authorize.net Regarding the firewall, it should allow the server to contact secure.authorize.net in order to process the payments in AIM. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNDI3My1jYXJkLWRlY2xpbmVkLXdpdGgtYXV0aG9yaXplLW5ldD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.053 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)