[Skip to main content](#vessel-content) # Credit card feature not working ## - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 2 months ago [\#25091](#25091) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") *[Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25091 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* was created by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* Two of the four credit card symbols are not appearing in the checkout. Same result with any browser [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Capture-20110907.JPG) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Capture-20110907.JPG "[img") - [ ![Capture-20110907.JPG](/forum/attachment/1723) ](/forum/attachment/1723 "...e-20110907.JPG") [ ](/forum/attachment/1723?download=1 "...e-20110907.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 months ago [\#25102](#25102) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25102 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* Could you give a link to your shop so that we can see where the problem is coming from ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 2 months ago [\#25105](#25105) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25105 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* The site is [ www.daltonwatson.com](http://www.daltonwatson.com) It that what you need? Glyn Morris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 months ago [\#25106](#25106) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25106 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* Could you edit the payment plugin and do a screenshot of the images option ? Could you try to reselect the images there with the edit icon ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 2 months ago [\#25108](#25108) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25108 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* You are getting to the outer limits of my Hikashop understanding but if you are able to tell me what it would be called under the Plug in Manager, perhaps I can do this Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 months ago [\#25109](#25109) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25109 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* In HikaShop, you have the menu System->Payment methods where you can access the payment plugins options. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 2 months ago [\#25110](#25110) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25110 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* Something attached [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Capture1-20110908.JPG) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Capture1-20110908.JPG "[img") - [ ![Capture1-20110908.JPG](/forum/attachment/1724) ](/forum/attachment/1724 "...1-20110908.JPG") [ ](/forum/attachment/1724?download=1 "...1-20110908.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 months ago [\#25112](#25112) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25112 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* So it seems that you're missing some of the images in the folder media/com_hikashop/images/payment and that you don't use the latest version of HikaShop. Is that the case ? Could you try to update ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 2 months ago [\#25114](#25114) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#25114 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* I will have to turn this over to my local Hikashop guru who can update. I don't feel competent enough to do it Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 1 month ago - 15 years 1 month ago [\#26310](#26310) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#26310 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* I have now updated to Hikashop 1.53 and the credit card symbols are still not appearing You can see what happens by going to Hikashop on [ www.daltonwatson.com](http://www.daltonwatson.com) Last edit: 15 years 1 month ago by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 1 month ago [\#26319](#26319) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#26319 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* The symbol are not appearing because you're missing the images in the folder media/com_hikashop/images/payment I don't know why it didn't but the install should have added then back when you updated. You must have some access rights issues. The simplest will be to open the hikashop install package and extract the folder media/images/payment and upload the files in there via FTP to your folder media/com_hikashop/images/payment. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 1 month ago [\#26361](#26361) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#26361 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* does this image help to define the problem? [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Capture-20110929.JPG) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Capture-20110929.JPG "[img") - [ ![Capture-20110929.JPG](/forum/attachment/1793) ](/forum/attachment/1793 "...e-20110929.JPG") [ ](/forum/attachment/1793?download=1 "...e-20110929.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 1 month ago [\#26372](#26372) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#26372 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* No, I already saw that in the HTML of your page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")** - [![petermorris's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1478-petermorris "View petermorris's Profile") Topic Author - [ Offline](/forum/user/1478-petermorris) Less More - Posts: 52 - Thank you received: 0 - - - 15 years 1 month ago [\#26661](#26661) by [petermorris](/forum/user/1478-petermorris "View petermorris's Profile") Replied by *[petermorris](/forum/user/1478-petermorris "View petermorris's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#26661 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* No other path I can take to correct? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 1 month ago - 15 years 1 month ago [\#26680](#26680) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit card feature not working](/forum/3-bug-report/25091-credit-card-feature-not-working#26680 "Two of the four credit card symbols are not appearing in the checkout. Same result with any browser")* With the new release of HikaShop 1.5.4, you should not see the two non existing images anymore. But if you want to use them, you will still have to add them manually via FTP as explained in my previous post. Last edit: 15 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yNTA5MS1jcmVkaXQtY2FyZC1mZWF0dXJlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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