[Skip to main content](#vessel-content) # Export to CSV, import to Google Shopping ## - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 4 days ago [\#29377](#29377) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: Export to CSV, import to Google Shopping](/forum/3-bug-report/28233-export-to-csv-import-to-google-shopping?start=40#29377 "Attached is the error report from Google. I exported the .csv file from Hika Shop, and uploaded it to Google. Pwease help :( [file]")* Attached is my Hika Google Plugin, the .xml file name is correct, so is the username and password. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/hikagoogleplg.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/hikagoogleplg.png "[img") - [ ![hikagoogleplg.png](/forum/attachment/2027) ](/forum/attachment/2027 "hikagoogleplg.png") [ ](/forum/attachment/2027?download=1 "hikagoogleplg.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODIzMy1leHBvcnQtdG8tY3N2LWltcG9ydC10by1nb29nbGUtc2hvcHBpbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14299 - - 15 years 4 days ago [\#29413](#29413) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Export to CSV, import to Google Shopping](/forum/3-bug-report/28233-export-to-csv-import-to-google-shopping?start=40#29413 "Attached is the error report from Google. I exported the .csv file from Hika Shop, and uploaded it to Google. Pwease help :( [file]")* Could you provide a back end access as well as an access to your google products account so that we can check your settings ? If so, you can send it via our contact form ? Don't forget to mention the URL of this thread. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODIzMy1leHBvcnQtdG8tY3N2LWltcG9ydC10by1nb29nbGUtc2hvcHBpbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 4 days ago [\#29438](#29438) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: Export to CSV, import to Google Shopping](/forum/3-bug-report/28233-export-to-csv-import-to-google-shopping?start=40#29438 "Attached is the error report from Google. I exported the .csv file from Hika Shop, and uploaded it to Google. Pwease help :( [file]")* Sent this in, did you receive it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODIzMy1leHBvcnQtdG8tY3N2LWltcG9ydC10by1nb29nbGUtc2hvcHBpbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14299 - - 15 years 4 days ago [\#29454](#29454) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Export to CSV, import to Google Shopping](/forum/3-bug-report/28233-export-to-csv-import-to-google-shopping?start=40#29454 "Attached is the error report from Google. I exported the .csv file from Hika Shop, and uploaded it to Google. Pwease help :( [file]")* Yes, and I already replied to you: > The problem comes from your username/password in the plugin. > You set the username \*\*\*\*@therollerskate.com in the plugin, but the > FTP username you have on Google Merchant is therolle\*\*\*\*\* so it's > normal that it doesn't work. > You can find the FTP username and password of your google merchant > account on the page [ www.google.com/merchants/ftpsettings](http://www.google.com/merchants/ftpsettings) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODIzMy1leHBvcnQtdG8tY3N2LWltcG9ydC10by1nb29nbGUtc2hvcHBpbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 3 days ago [\#29485](#29485) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: Export to CSV, import to Google Shopping](/forum/3-bug-report/28233-export-to-csv-import-to-google-shopping?start=40#29485 "Attached is the error report from Google. I exported the .csv file from Hika Shop, and uploaded it to Google. Pwease help :( [file]")* Oh my gosh, I can't believe I did that. If anyone else is wondering, I botched my own username in the Google for the FTP. No I have it setup correctly, I'm sure this will fix it. Thanks Hika for helping an idiot out! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODIzMy1leHBvcnQtdG8tY3N2LWltcG9ydC10by1nb29nbGUtc2hvcHBpbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 3 days ago [\#29486](#29486) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: Export to CSV, import to Google Shopping](/forum/3-bug-report/28233-export-to-csv-import-to-google-shopping?start=40#29486 "Attached is the error report from Google. I exported the .csv file from Hika Shop, and uploaded it to Google. Pwease help :( [file]")* I just checked, my descriptions are now updated, and I'm so happy I could eat...something that I don't think tastes that good. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODIzMy1leHBvcnQtdG8tY3N2LWltcG9ydC10by1nb29nbGUtc2hvcHBpbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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