[Skip to main content](#vessel-content) # hikashop order status not updating correctly ## - **[k8fisher](/forum/user/3652-k8fisher "View k8fisher's Profile")** - [![k8fisher's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3652-k8fisher "View k8fisher's Profile") Topic Author - [ Offline](/forum/user/3652-k8fisher) Less More - Posts: 45 - Thank you received: 0 - - 15 years 2 weeks ago [\#28524](#28524) by [k8fisher](/forum/user/3652-k8fisher "View k8fisher's Profile") *[HIKASHOP ORDER STATUS NOT UPDATING CORRECTLY](/forum/3-bug-report/28524-hikashop-order-status-not-updating-correctly#28524 "Hi ive not managed to work out whats happening but hikashop isnt updating order status properly. We have a single method of payment through paypal. Has anyone else had this problem? Thoughts re "when"...")* was created by *[k8fisher](/forum/user/3652-k8fisher "View k8fisher's Profile")* Hi ive not managed to work out whats happening but hikashop isnt updating order status properly. We have a single method of payment through paypal. Has anyone else had this problem? Thoughts re "when" order status isnt being updated properly?? Kate Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODUyNC1oaWthc2hvcC1vcmRlci1zdGF0dXMtbm90LXVwZGF0aW5nLWNvcnJlY3RseT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 2 weeks ago [\#28554](#28554) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HIKASHOP ORDER STATUS NOT UPDATING CORRECTLY](/forum/3-bug-report/28524-hikashop-order-status-not-updating-correctly#28554 "Hi ive not managed to work out whats happening but hikashop isnt updating order status properly. We have a single method of payment through paypal. Has anyone else had this problem? Thoughts re "when"...")* Hi, It can happen for several reasons that the status is not updated. Here is a list of possibilities for PayPal : [ www.hikashop.com/fr/support/documentatio...or.html#notification](http://www.hikashop.com/fr/support/documentation/33-hikashop-payment-paypal-error.html#notification) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODUyNC1oaWthc2hvcC1vcmRlci1zdGF0dXMtbm90LXVwZGF0aW5nLWNvcnJlY3RseT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[magicskater](/forum/user/36014-magicskater "View magicskater's Profile")** - [![magicskater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36014-magicskater "View magicskater's Profile") - [ Offline](/forum/user/36014-magicskater) Less More - Posts: 8 - Thank you received: 0 - - 11 years 2 months ago [\#212267](#212267) by [magicskater](/forum/user/36014-magicskater "View magicskater's Profile") Replied by *[magicskater](/forum/user/36014-magicskater "View magicskater's Profile")* on topic *[Re: HIKASHOP ORDER STATUS NOT UPDATING CORRECTLY](/forum/3-bug-report/28524-hikashop-order-status-not-updating-correctly#212267 "Hi ive not managed to work out whats happening but hikashop isnt updating order status properly. We have a single method of payment through paypal. Has anyone else had this problem? Thoughts re "when"...")* Hi all, Is this a bug? Order statuses => create a new status Existing: created confirmed cancelled refunded shipped I make a new Order statuses => Example ... Paid in this Exaple you have a Field name: parent category... select => confirmed ..... after safe this. This new Orderstatus Name "Paid" is not visible. - no way to delete it anymore But in configuration => Order => you can select this new Order Status How can you delete this order status? Also in Hikashop Demo Backend have the same problem. Thanks for a Feedback Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODUyNC1oaWthc2hvcC1vcmRlci1zdGF0dXMtbm90LXVwZGF0aW5nLWNvcnJlY3RseT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 11 years 2 months ago [\#212268](#212268) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: HIKASHOP ORDER STATUS NOT UPDATING CORRECTLY](/forum/3-bug-report/28524-hikashop-order-status-not-updating-correctly#212268 "Hi ive not managed to work out whats happening but hikashop isnt updating order status properly. We have a single method of payment through paypal. Has anyone else had this problem? Thoughts re "when"...")* Hi, When you create an order status you should not change his parent category. We will see to change that in a future release ; the fact that you can see the parent category is a side effect of some previous patches. If you have created a incorrect value ; you should edit it directly in the database or using a mass-action. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [magicskater](/forum/user/36014-magicskater "View magicskater's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODUyNC1oaWthc2hvcC1vcmRlci1zdGF0dXMtbm90LXVwZGF0aW5nLWNvcnJlY3RseT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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