[Skip to main content](#vessel-content) # Add to cart puts nothing in cart ## - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 1 week ago [\#28565](#28565) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#28565 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* was created by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[scottb50](/forum/user/2534-scottb50 "View scottb50's Profile")** - [![scottb50's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2534.jpg)](/forum/user/2534-scottb50 "View scottb50's Profile") - [ Offline](/forum/user/2534-scottb50) Less More - Posts: 8 - Thank you received: 0 - - 15 years 1 week ago [\#28551](#28551) by [scottb50](/forum/user/2534-scottb50 "View scottb50's Profile") Replied by *[scottb50](/forum/user/2534-scottb50 "View scottb50's Profile")* on topic *[Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#28551 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* I am having a problem with vibratingIron.com. If you add an item to cart, the message returned is not the cart page, but a message saying that the cart is empty. Example video: [ screencast.com/t/FUMrFfDyxbM](http://screencast.com/t/FUMrFfDyxbM) Thanks in advance for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[scottb50](/forum/user/2534-scottb50 "View scottb50's Profile")** - [![scottb50's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2534.jpg)](/forum/user/2534-scottb50 "View scottb50's Profile") - [ Offline](/forum/user/2534-scottb50) Less More - Posts: 8 - Thank you received: 0 - - 15 years 1 week ago [\#28592](#28592) by [scottb50](/forum/user/2534-scottb50 "View scottb50's Profile") Replied by *[scottb50](/forum/user/2534-scottb50 "View scottb50's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#28592 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Thanks for responding! I tried clearing all the cache and ran this through debug mode. I still had the problem. After playing around for a bit, I noticed I had an empty step in my Checkout Workflow. I added a new step ans some processes and it worked fine. The problem was an empty step, but now have a new problem: How do I remove steps? There is an " add step", but no "remove step" How do I do this? Thanks as always for your help. image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/2011_10_29_1709.png - [ ![2011_10_29_1709.png](/forum/attachment/1966) ](/forum/attachment/1966 "...10_29_1709.png") [ ](/forum/attachment/1966?download=1 "...10_29_1709.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 1 week ago [\#28607](#28607) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#28607 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* The checkout workflow does not have any influence on the cart. If you leave a step empty it will be removed automatically. That's why there is no 'remove step'. If that's not the case, maybe you downloaded one of the first build of the 1.5.4 which had such problem. So you would have to redownload the package from our website and install it over your current version to have it working. The option just after the checkout workflow enables you to deactivate the interface so that you can directly interact with the workflow as saved in the database so you can also use that to change the workflow and remove an empty step. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ecovation](/forum/user/4750-ecovation "View ecovation's Profile")** - [![ecovation's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4750.png)](/forum/user/4750-ecovation "View ecovation's Profile") - [ Offline](/forum/user/4750-ecovation) Less More - Posts: 8 - Thank you received: 0 - - 14 years 11 months ago [\#30933](#30933) by [ecovation](/forum/user/4750-ecovation "View ecovation's Profile") Replied by *[ecovation](/forum/user/4750-ecovation "View ecovation's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#30933 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* i have the same problem, i have followed the steps above and the error message i get is: Limit reached. You can't add the product: 2.5kW The cart is empty What is the solution? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ecovation](/forum/user/4750-ecovation "View ecovation's Profile")** - [![ecovation's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4750.png)](/forum/user/4750-ecovation "View ecovation's Profile") - [ Offline](/forum/user/4750-ecovation) Less More - Posts: 8 - Thank you received: 0 - - 14 years 11 months ago [\#30934](#30934) by [ecovation](/forum/user/4750-ecovation "View ecovation's Profile") Replied by *[ecovation](/forum/user/4750-ecovation "View ecovation's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#30934 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* i have added a step and it worked.... i checked the version andi get the message: You have the latest stable version : 1.5.4 So where do i get the version that works? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 11 months ago [\#30942](#30942) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#30942 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Your problem is different. That error message means that either there is no quantity for your product or that you set some limits via the limits feature in order to restrict purchases and that your reach these limits. Limits can be set via the limit button on the products listing. So first please check on that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ecovation](/forum/user/4750-ecovation "View ecovation's Profile")** - [![ecovation's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4750.png)](/forum/user/4750-ecovation "View ecovation's Profile") - [ Offline](/forum/user/4750-ecovation) Less More - Posts: 8 - Thank you received: 0 - - 14 years 10 months ago [\#32451](#32451) by [ecovation](/forum/user/4750-ecovation "View ecovation's Profile") Replied by *[ecovation](/forum/user/4750-ecovation "View ecovation's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#32451 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* i have checked and there is no limits set at all... and the quantity for products are all unlimited... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 10 months ago [\#32469](#32469) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#32469 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Did you change the option "Maximum number of items in the cart" in the Checkout tab of the configuration ? Normally, it should be unlimited. Or maybe you set the options "Maximum quantity per order" or "Minimum quantity per order" of your products to something else than the default values ? Or maybe you have characteristics in your products and the variants of these products have a quantity of 0. These could potentially bring the same problem. If that still doesn't work please provide a back end access to your website so that we can check on that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[imogenus](/forum/user/863-imogenus "View imogenus's Profile")** - [![imogenus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/863-imogenus "View imogenus's Profile") - [ Offline](/forum/user/863-imogenus) Less More - Posts: 13 - Thank you received: 0 - - 14 years 10 months ago [\#32861](#32861) by [imogenus](/forum/user/863-imogenus "View imogenus's Profile") Replied by *[imogenus](/forum/user/863-imogenus "View imogenus's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#32861 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* I am also having this problem. I checked version, shut off joomla cach, all products are unlimited, no limit to number of products in cart. I get the message: Limit reached. You can't add the product: The cart is empty But the behaviour is variable, sometimes I can go to checkout, others I get the message, and sometimes I get the message and it actually removes the objects from the cart. Hope we find a solution. Thanks for a great cart! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 10 months ago [\#32876](#32876) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#32876 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Could you give a link to your website so that we can see that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")** - [![Crazyhorse's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6637.jpg)](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") - [ Offline](/forum/user/6637-crazyhorse) Less More - Posts: 6 - Thank you received: 0 - - - - [](http://PWConsultants.co.uk) - 14 years 7 months ago [\#43002](#43002) by [Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") Replied by *[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#43002 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* I am having the same problem and tearing my hair out... I have to go out for some fresh air before a break something. I have searched all over this and followed the instructions but it doesnt matter what I do I cant get anything with variants (essential) into the cart. development site is at [ www.j15.mickturns.com/index.php/micks-products-hika](http://www.j15.mickturns.com/index.php/micks-products-hika) choose options has stopped working and just tries to add stuff to the cart and fails. help... --- Old and mostly in the way Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 7 months ago [\#43166](#43166) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#43166 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Hi, Did you change the option "Maximum number of items in the cart" in the Checkout tab of the configuration ? Normally, it should be unlimited. Or maybe you set the options "Maximum quantity per order" or "Minimum quantity per order" of your products to something else than the default values ? Or maybe you have characteristics in your products and the variants of these products have a quantity of 0. These could potentially bring the same problem. If that still doesn't work please provide a back end access to your website so that we can check on that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")** - [![Crazyhorse's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6637.jpg)](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") - [ Offline](/forum/user/6637-crazyhorse) Less More - Posts: 6 - Thank you received: 0 - - - - [](http://PWConsultants.co.uk) - 14 years 7 months ago [\#43547](#43547) by [Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") Replied by *[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#43547 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Hmmm.. well in the "Maximum number of items in the cart" it says.. "Only in commercial versions of HikaShop " so I assume that I could not have screwed that up! Ensured that the products have the default quantities (Unlimited, 0, unlimited) and I click on "Choose option" - it adds the product to the cart with no options (characteristics). That is no good ... The only products for sale are those with options. Perhaps I screwed it up trying to do postage by weight -- removed all weights (worry about postage later) tedious to do with lots of similar products.. isn't there an easier way to bulk update? Still "Choose option" adds product to cart with no ability to choose an option. Ok, I unpublished everything and added a two test products making no changes whatsoever to the defaults -- just a title -- button is just "add to cart" as one would expect. So I added a characteristic with two values only adding titles making no other changes. Now buttons have changed to "choose options" clicking on which just adds an item to the cart with no ability to choose options... help. [ j15.mickturns.com/index.php/micks-products-hika](http://j15.mickturns.com/index.php/micks-products-hika) Happy to give you back end access if you set up an account I will elevate your privileges (do you need to be superuser or just admin?)... --- Old and mostly in the way Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 7 months ago [\#43734](#43734) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#43734 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* There is a problem in the javascript of the buttons caused by the name of the menu. If you remove the quote from the menu alias, it should then work ok. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")** - [![Crazyhorse's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6637.jpg)](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") - [ Offline](/forum/user/6637-crazyhorse) Less More - Posts: 6 - Thank you received: 0 - - - - [](http://PWConsultants.co.uk) - 14 years 7 months ago [\#43831](#43831) by [Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") Replied by *[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#43831 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Thanks but the apostrophy (Mick's) was not in the alias and I have removed it from the title (see attached screen shot) -- still exhibiting the same behavour. Philip --- Old and mostly in the way Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") Topic Author - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 7 months ago [\#44018](#44018) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#44018 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* Could you check that the "Product SEF name" and "Category SEF name" of the configuration of HikaShop don't have a quote ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")** - [![Crazyhorse's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6637.jpg)](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") - [ Offline](/forum/user/6637-crazyhorse) Less More - Posts: 6 - Thank you received: 0 - - - - [](http://PWConsultants.co.uk) - 14 years 7 months ago [\#44339](#44339) by [Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile") Replied by *[Crazyhorse](/forum/user/6637-crazyhorse "View Crazyhorse's Profile")* on topic *[Re: Add to cart puts nothing in cart](/forum/3-bug-report/28551-add-to-cart-puts-nothing-in-cart#44339 "It could come from a caching problem so you should make sure that the cache of joomla ( in the configuration and the cache plugin ) are deactivated. Then, you should activate the debug mode option in the configuration of joomla and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again. Please report if you get an error and what error it is when adding a product in that case.")* ![:)](/media/kunena/emoticons/3.png ":)") ![:)](/media/kunena/emoticons/3.png ":)") ![:)](/media/kunena/emoticons/3.png ":)") was: Product SEF name -- Mick's products Apostrophy removed even though it is correct use of an apostrophy! Magic... thank you so much. Pleased that it wasn't entirly my stupidity.. now seems to work and I can continue experimenting with Hika Shop and try to understand the postage stuff (pity you dont have a UK royal Mail option!). Kind Regards Philip --- Old and mostly in the way Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODU1MS1hZGQtdG8tY2FydC1wdXRzLW5vdGhpbmctaW4tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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