[Skip to main content](#vessel-content) # State (province) Not Showing! ## - **[benweb](/forum/user/3450-benweb "View benweb's Profile")** - [![benweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3450-benweb "View benweb's Profile") Topic Author - [ Offline](/forum/user/3450-benweb) Less More - Posts: 23 - Thank you received: 0 - - 15 years 1 day ago [\#28911](#28911) by [benweb](/forum/user/3450-benweb "View benweb's Profile") *[State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28911 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* was created by *[benweb](/forum/user/3450-benweb "View benweb's Profile")* Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[benweb](/forum/user/3450-benweb "View benweb's Profile")** - [![benweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3450-benweb "View benweb's Profile") Topic Author - [ Offline](/forum/user/3450-benweb) Less More - Posts: 23 - Thank you received: 0 - - 15 years 1 day ago [\#28913](#28913) by [benweb](/forum/user/3450-benweb "View benweb's Profile") Replied by *[benweb](/forum/user/3450-benweb "View benweb's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28913 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* sorry forgot to give you the website [ gemmsagift.com](http://gemmsagift.com) Thanks Brad Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[benweb](/forum/user/3450-benweb "View benweb's Profile")** - [![benweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3450-benweb "View benweb's Profile") Topic Author - [ Offline](/forum/user/3450-benweb) Less More - Posts: 23 - Thank you received: 0 - - 15 years 1 day ago [\#28914](#28914) by [benweb](/forum/user/3450-benweb "View benweb's Profile") Replied by *[benweb](/forum/user/3450-benweb "View benweb's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28914 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* sorry again... [ gemmasgift.com](http://gemmasgift.com) brad Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 day ago [\#28935](#28935) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28935 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* It doesn't work because you have a javascript error on the page: Uncaught RangeError: Maximum call stack size exceeded Thats likely caused by the jquery javascript library used by your template which enters in conflict with mootools, the standard joomla library for javascript. That is no simple to solve. A work around you could do as you are in a hurry is to edit the state custom field via the menu Display->Custom field and display it as a text box so that users can just write their state. Or chang its type to dropdown and enter all the states from both countries manually. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[benweb](/forum/user/3450-benweb "View benweb's Profile")** - [![benweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3450-benweb "View benweb's Profile") Topic Author - [ Offline](/forum/user/3450-benweb) Less More - Posts: 23 - Thank you received: 0 - - 15 years 1 day ago [\#28939](#28939) by [benweb](/forum/user/3450-benweb "View benweb's Profile") Replied by *[benweb](/forum/user/3450-benweb "View benweb's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28939 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* Hi Nicolas: Thanks for such a speedy response! I have entered all of the provinces in a drop down and it works fine. Would this java script conflict conflict be causing the go to cart popup box to not work properly also? What would my next step be to solve this conflict? Thanks Again Brad Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 day ago [\#28941](#28941) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28941 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* It could be yes. Did you set the option "when a product is added to the cart" to "stay and display popup notice" ? If so, then that's indeed the same cause. Well, the problem is that mootools and jquery are not good friends. I would say that if you deactivate the dynamic menu at the top it might remove the errors. Or maybe configure your template to use a different display for the top menu... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[benweb](/forum/user/3450-benweb "View benweb's Profile")** - [![benweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3450-benweb "View benweb's Profile") Topic Author - [ Offline](/forum/user/3450-benweb) Less More - Posts: 23 - Thank you received: 0 - - 15 years 1 day ago [\#28944](#28944) by [benweb](/forum/user/3450-benweb "View benweb's Profile") Replied by *[benweb](/forum/user/3450-benweb "View benweb's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#28944 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* Thanks again Nicolas I'll give that a try.. Your service is outstanding and I will be posting a review on Joomla.org Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[benweb](/forum/user/3450-benweb "View benweb's Profile")** - [![benweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3450-benweb "View benweb's Profile") Topic Author - [ Offline](/forum/user/3450-benweb) Less More - Posts: 23 - Thank you received: 0 - - 14 years 10 months ago [\#31843](#31843) by [benweb](/forum/user/3450-benweb "View benweb's Profile") Replied by *[benweb](/forum/user/3450-benweb "View benweb's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31843 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* Hi Guys: Still having problems. Message when client tries to check out at paypal: Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address. I have noticed that when I change the state field to select zone it shows and the other dropdown boxes are not having a problem. When I first changed to a single drop down box containing just the provinces it seemed to work for a while but now having problems with paypal. My client is killing me. I will change to a new template if I must but want to make sure that is whats neccessary. Thanks Brad Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 10 months ago [\#31857](#31857) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31857 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* If you changed the state dropdown that would explain why paypal is not happy with the address ![:)](/media/kunena/emoticons/3.png ":)") The default zone type has a mechanism to use give to paypal the corresponding zone code (a 2 letters code). If you changed the type of the custom field, it means that the zones are not used anymore so the systems sends directly to paypal the value selected in the dropdown, which is then not recognized by paypal, thus the error. So I would advise that you unpublish the address_state field and create your own custom field (which could have any values your want,s ot he same as you have now). By default you won't see your field in the address displayed on the invoices/emails, but you can change that by editing the files "address_template" via the menu Display->Views. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mollyf](/forum/user/549-mollyf "View mollyf's Profile")** - [![mollyf's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar549.jpg)](/forum/user/549-mollyf "View mollyf's Profile") - [ Offline](/forum/user/549-mollyf) Less More - Posts: 27 - Thank you received: 0 - - 14 years 10 months ago - 14 years 10 months ago [\#31890](#31890) by [mollyf](/forum/user/549-mollyf "View mollyf's Profile") Replied by *[mollyf](/forum/user/549-mollyf "View mollyf's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31890 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* I'm having the same problem. [ www.mirocellars.com/component/hikashop/checkout.html](https://www.mirocellars.com/component/hikashop/checkout.html) It was fine until I updated HikaShop from 1.5.3 to 1.5.4 last night. Last edit: 14 years 10 months ago by [mollyf](/forum/user/549-mollyf "View mollyf's Profile"). Reason: added version update information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 10 months ago [\#31922](#31922) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31922 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* I don't see any paypal payment method on your checkout and I can see your state dropdown. So none of the problems described here apply to you. Please explain your problem, because I didn't see any on your checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mollyf](/forum/user/549-mollyf "View mollyf's Profile")** - [![mollyf's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar549.jpg)](/forum/user/549-mollyf "View mollyf's Profile") - [ Offline](/forum/user/549-mollyf) Less More - Posts: 27 - Thank you received: 0 - - 14 years 10 months ago [\#31924](#31924) by [mollyf](/forum/user/549-mollyf "View mollyf's Profile") Replied by *[mollyf](/forum/user/549-mollyf "View mollyf's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31924 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* I guess the address_country field has to be published for the states to appear now. I set it to published, even though it's the only country available. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 10 months ago [\#31939](#31939) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31939 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* Yes, the country field should be published. But you can easily hide it which just one CSS line that you can add in the front end CSS file of HikaShop via the Display tab of the configuration: .hikashop_registration_address_country_line{ display: none;} Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mollyf](/forum/user/549-mollyf "View mollyf's Profile")** - [![mollyf's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar549.jpg)](/forum/user/549-mollyf "View mollyf's Profile") - [ Offline](/forum/user/549-mollyf) Less More - Posts: 27 - Thank you received: 0 - - 14 years 10 months ago [\#31942](#31942) by [mollyf](/forum/user/549-mollyf "View mollyf's Profile") Replied by *[mollyf](/forum/user/549-mollyf "View mollyf's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#31942 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* Got it. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[den\_el\_vegano](/forum/user/28338-den-el-vegano "View den_el_vegano's Profile")** - [![den_el_vegano's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28338-den-el-vegano "View den_el_vegano's Profile") - [ Offline](/forum/user/28338-den-el-vegano) Less More - Posts: 1 - Thank you received: 0 - - 13 years 1 month ago - 13 years 1 month ago [\#125441](#125441) by [den\_el\_vegano](/forum/user/28338-den-el-vegano "View den_el_vegano's Profile") Replied by *[den\_el\_vegano](/forum/user/28338-den-el-vegano "View den_el_vegano's Profile")* on topic *[Re: State (province) Not Showing!](/forum/3-bug-report/28911-state-province-not-showing#125441 "Hi Guys: I just noticed that the state entry field does not show up on the address form at checkout. The label is there but the entry box is not. The site has a big marketing campaign starting today so help asap would be greatly appreciated. I have tried what was suggested in the other two posts (switching the registration requirements and turning off sef) with no success. Help... Please! Thanks Brad Benson")* Thanks molly and nicolasf! I had the same problem this morning, and couldn't find where it was coming from. My solution was the same : reactivating the country selection, even though there is only one to select. I just love this component! Great work and best support! Last edit: 13 years 1 month ago by [den\_el\_vegano](/forum/user/28338-den-el-vegano "View den_el_vegano's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODkxMS1zdGF0ZS1wcm92aW5jZS1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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