[Skip to main content](#vessel-content) # Cannot install 500 internal server error ## - **[Derma](/forum/user/407-derma "View Derma's Profile")** - [![Derma's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/407-derma "View Derma's Profile") Topic Author - [ Offline](/forum/user/407-derma) Less More - Posts: 10 - Thank you received: 0 - - [](http://dermakore.com) - 15 years 11 months ago [\#2897](#2897) by [Derma](/forum/user/407-derma "View Derma's Profile") *[Cannot install 500 internal server error](/forum/3-bug-report/2897-cannot-install-500-internal-server-error#2897 "I installed the demo fine, so I tried to now install the business version and it fails??? I've uninstalled the demo, cleaned cache and still tried to install but fails each time.")* was created by *[Derma](/forum/user/407-derma "View Derma's Profile")* I installed the demo fine, so I tried to now install the business version and it fails??? I've uninstalled the demo, cleaned cache and still tried to install but fails each time. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODk3LWNhbm5vdC1pbnN0YWxsLTUwMC1pbnRlcm5hbC1zZXJ2ZXItZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 11 months ago [\#2899](#2899) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cannot install 500 internal server error](/forum/3-bug-report/2897-cannot-install-500-internal-server-error#2899 "I installed the demo fine, so I tried to now install the business version and it fails??? I've uninstalled the demo, cleaned cache and still tried to install but fails each time.")* Install problems often happen with Joomla. It is either because of access rights not set correctly or because of memory/execution time limitations from your hosting company. First, you should check that you have correct access rights on the folders of HikaShop ( you could set then to 777 temporarily while you do the update ) and then try to install via FTP ( this reduces the load on the server as joomla doesn't have to unzip the package ) : [ www.hikashop.com/en/support/documentation/59.html#errors](http://www.hikashop.com/en/support/documentation/59.html#errors) That might solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yODk3LWNhbm5vdC1pbnN0YWxsLTUwMC1pbnRlcm5hbC1zZXJ2ZXItZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.050 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)