[Skip to main content](#vessel-content) # UPS shipping issue ## - **[Whatca](/forum/user/832-whatca "View Whatca's Profile")** - [![Whatca's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/832-whatca "View Whatca's Profile") Topic Author - [ Offline](/forum/user/832-whatca) Less More - Posts: 11 - Thank you received: 0 - - 15 years 11 hours ago [\#29297](#29297) by [Whatca](/forum/user/832-whatca "View Whatca's Profile") *[UPS shipping issue](/forum/3-bug-report/29297-ups-shipping-issue#29297 "Hello~ I have the Business addition of your Hikashop that I am configuring, and have an issue I hope you can enlighten me, I have it set up with the UPS plugin module (only option), and have added a weight of 12 oz to the product. When I go through the check out process I get an error saying: Weight OR volume not found for the products in your cart There is a weight added, and I have the parameters set to "Force shipping regardless of weight: YES" Can you let me know what I might be missing here? Thank you for your help! Bill")* was created by *[Whatca](/forum/user/832-whatca "View Whatca's Profile")* Hello~ I have the Business addition of your Hikashop that I am configuring, and have an issue I hope you can enlighten me, I have it set up with the UPS plugin module (only option), and have added a weight of 12 oz to the product. When I go through the check out process I get an error saying: **Weight OR volume not found for the products in your cart** There is a weight added, and I have the parameters set to "Force shipping regardless of weight: YES" Can you let me know what I might be missing here? Thank you for your help! Bill image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/hika_4-20111107.jpg - [ ![hika_4-20111107.jpg](/forum/attachment/2022) ](/forum/attachment/2022 "...4-20111107.jpg") [ ](/forum/attachment/2022?download=1 "...4-20111107.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTI5Ny11cHMtc2hpcHBpbmctaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86357 - Thank you received: 14289 - - 15 years 9 hours ago [\#29321](#29321) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS shipping issue](/forum/3-bug-report/29297-ups-shipping-issue#29321 "Hello~ I have the Business addition of your Hikashop that I am configuring, and have an issue I hope you can enlighten me, I have it set up with the UPS plugin module (only option), and have added a weight of 12 oz to the product. When I go through the check out process I get an error saying: Weight OR volume not found for the products in your cart There is a weight added, and I have the parameters set to "Force shipping regardless of weight: YES" Can you let me know what I might be missing here? Thank you for your help! Bill")* In your product you need to set the fields weight, width, length and height. They are necessary for UPS shipping fees calculations. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTI5Ny11cHMtc2hpcHBpbmctaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.138 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)