[Skip to main content](#vessel-content) # Unable to Proceed Checkout ## - **[robin.schroeter](/forum/user/4475-robin-schroeter "View robin.schroeter's Profile")** - [![robin.schroeter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4475-robin-schroeter "View robin.schroeter's Profile") Topic Author - [ Offline](/forum/user/4475-robin-schroeter) Less More - Posts: 3 - Thank you received: 0 - - 15 years 6 days ago [\#29362](#29362) by [robin.schroeter](/forum/user/4475-robin-schroeter "View robin.schroeter's Profile") *[Unable to Proceed Checkout](/forum/3-bug-report/29362-unable-to-proceed-checkout#29362 "Dear Hikateam + Forum Members, I just installed Hikashop on my site (new-energy-portal.com). It seems that there is some problem for the checkout process. The registration / Login is ok, but if you want to proceed to the next page / checkout the same page is being reloaded although the information has been stored. Do you have some advice how to solve this issue? Best regards, Robin")* was created by *[robin.schroeter](/forum/user/4475-robin-schroeter "View robin.schroeter's Profile")* Dear Hikateam + Forum Members, I just installed Hikashop on my site (new-energy-portal.com). It seems that there is some problem for the checkout process. The registration / Login is ok, but if you want to proceed to the next page / checkout the same page is being reloaded although the information has been stored. Do you have some advice how to solve this issue? Best regards, Robin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTM2Mi11bmFibGUtdG8tcHJvY2VlZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 6 days ago [\#29371](#29371) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Unable to Proceed Checkout](/forum/3-bug-report/29362-unable-to-proceed-checkout#29371 "Dear Hikateam + Forum Members, I just installed Hikashop on my site (new-energy-portal.com). It seems that there is some problem for the checkout process. The registration / Login is ok, but if you want to proceed to the next page / checkout the same page is being reloaded although the information has been stored. Do you have some advice how to solve this issue? Best regards, Robin")* Hi, Hard to say without looking at the problem. I couldn't find a link to your shop on your website. Please give a direct link to it so that we can help you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTM2Mi11bmFibGUtdG8tcHJvY2VlZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.048 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)