[Skip to main content](#vessel-content) # 500 - An error has occurred ## - **[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")** - [![zoomyman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2352-zoomyman "View zoomyman's Profile") Topic Author - [ Offline](/forum/user/2352-zoomyman) Less More - Posts: 37 - Thank you received: 2 - - 14 years 11 months ago - 14 years 11 months ago [\#29554](#29554) by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile") *[500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29554 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* was created by *[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")* Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: Code: 500 - An error has occurred. Layout "translation" not found If I go to the Configuration I get this: Code: Warning: include_once(***/administrator/components/com_hikashop/types/cronreport.php) [function.include-once]: failed to open stream: No such file or directory in ***/administrator/components/com_hikashop/helpers/helper.php on line 625 Warning: include_once() [function.include]: Failed opening '***/administrator/components/com_hikashop/types/cronreport.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in ***/administrator/components/com_hikashop/helpers/helper.php on line 625 Fatal error: Call to a member function display() on a non-object in ***/administrator/components/com_hikashop/views/config/view.html.php on line 75 Can not do anything at this moment. Please advice. Last edit: 14 years 11 months ago by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 11 months ago [\#29558](#29558) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29558 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* Hi, That sounds like you had a commercial edition installed but that you installed over it the Starter edition. Is that the case ? If yes, then you can just install the commercial edition over it and that will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")** - [![zoomyman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2352-zoomyman "View zoomyman's Profile") Topic Author - [ Offline](/forum/user/2352-zoomyman) Less More - Posts: 37 - Thank you received: 2 - - 14 years 11 months ago [\#29561](#29561) by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile") Replied by *[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29561 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* Any other way to fix the issue? Re-upload all the files from the backup? Will I have to restore database as well? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 11 months ago [\#29564](#29564) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29564 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* If you restore the files from the backup you should be good yes. You should not need to touch the database. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")** - [![zoomyman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2352-zoomyman "View zoomyman's Profile") Topic Author - [ Offline](/forum/user/2352-zoomyman) Less More - Posts: 37 - Thank you received: 2 - - 14 years 11 months ago - 14 years 11 months ago [\#29570](#29570) by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile") Replied by *[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29570 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* Did not help Affected areas are: ctrl=product ctrl=category&task=edit&cid[]=xxx ctrl=plugins&task=edit&name=paypal&plugin_type=xxx ctrl=config ctrl=category&task=edit&cid[]=5 ctrl=discount ctrl=category&filter_id=status I have only restored the backend files (administrator/) Last edit: 14 years 11 months ago by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 11 months ago [\#29571](#29571) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29571 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* You should first explain what you did to get these errors so that we can help you more. Did you install the wrong package ? Did you update something ? Was it like that from the start ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")** - [![zoomyman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2352-zoomyman "View zoomyman's Profile") Topic Author - [ Offline](/forum/user/2352-zoomyman) Less More - Posts: 37 - Thank you received: 2 - - 14 years 11 months ago - 14 years 11 months ago [\#29575](#29575) by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile") Replied by *[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29575 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* Here is the story. I have created a staging copy of the live website which is running starter (free) version of hikashop under public_html/staging. Then I have installed the cemmercial version over it (this commercial version does not belong to the domain name i heve installed it under), so I have got a message that I have to get an additional license for it, which if fair. I than decided to uninstall it for a while while will be chosing the version I need (according to the functions included). I suspect that while I was creating a mirror of the live website under public_html/staging I did not update Joomla's conf file properly therefore the commercial version got installed to the public_html folder and not public_html/staging . Now I have a half working website: Front End is OK and Back End has got some areas broken: ctrl=product ctrl=category&task=edit&cid[]=xxx ctrl=plugins&task=edit&name=paypal&plugin_type=xxx ctrl=config ctrl=category&task=edit&cid[]=x Hope that makes sence. ZoomyMan Last edit: 14 years 11 months ago by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 11 months ago [\#29579](#29579) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29579 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* Why not just install the commercial edition on the live website ? That should fix these issues (of course, you should make a backup of the live website before in case something goes wrong). Before doing that, you could also make a copy of the live website, install the commercial edition on that copy and see if that solves the problem and does not create other problems. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")** - [![zoomyman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2352-zoomyman "View zoomyman's Profile") Topic Author - [ Offline](/forum/user/2352-zoomyman) Less More - Posts: 37 - Thank you received: 2 - - 14 years 11 months ago [\#29582](#29582) by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile") Replied by *[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29582 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* The reason for that is tha I do not need the commercial version of the live website at the moment and also the Hikashop version I have got running on my live website has got a lot of modifications hardcoded (I was edeting files via FTP not via Views section at a back end) which will be a real pain to put back in place. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 11 months ago [\#29583](#29583) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29583 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* Then, try to go in the table jos_hikashop_config and change the entry with the namekey 'level' with the value 0 via pohpmyadmin on your live website. That should disable the commercial edition functions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")** - [![zoomyman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2352-zoomyman "View zoomyman's Profile") Topic Author - [ Offline](/forum/user/2352-zoomyman) Less More - Posts: 37 - Thank you received: 2 - - 14 years 11 months ago [\#29586](#29586) by [zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile") Replied by *[zoomyman](/forum/user/2352-zoomyman "View zoomyman's Profile")* on topic *[Re: 500 - An error has occurred](/forum/3-bug-report/29554-500-an-error-has-occurred#29586 "Hello, Need help as soon as possible, please! Every time I want to amend any of the objects within Hikashop (payment methods or products) I get this error: If I go to the Configuration I get this: Can not do anything at this moment. Please advice.")* That is a great result! Changed to 0 and it works again! :woohoo: Thanx a lot! I will be more careful next time. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8yOTU1NC01MDAtYW4tZXJyb3ItaGFzLW9jY3VycmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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