[Skip to main content](#vessel-content) # HikaShop thumbnail images not loading. ## - **[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")** - [![kfwebtech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Topic Author - [ Offline](/forum/user/4594-kfwebtech) Less More - Posts: 17 - Thank you received: 0 - - 14 years 11 months ago [\#30066](#30066) by [kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile") *[HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30066 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* was created by *[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")* When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#30081](#30081) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30081 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* Hi, It might come: From your version of the GD library. Please make sure that you're running GD2 on your server. From the image format you're using. You could try different image formats (gif png jpg). The watermark image if you set one in the Files tab of the configuration. In that case, try to disable the watermark. Also, once the thumbnails are generated they won't be regenerated unless you delete them in the thumbnail_**x** folders of the folder media/com_hikashop/uplload Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")** - [![kfwebtech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Topic Author - [ Offline](/forum/user/4594-kfwebtech) Less More - Posts: 17 - Thank you received: 0 - - 14 years 11 months ago [\#30140](#30140) by [kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Replied by *[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30140 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* What is GD Library and how do I find out what version I have installed? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")** - [![kfwebtech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Topic Author - [ Offline](/forum/user/4594-kfwebtech) Less More - Posts: 17 - Thank you received: 0 - - 14 years 11 months ago [\#30141](#30141) by [kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Replied by *[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30141 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* This is what it looks like when you click to see the image. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Screen_shot_2011_11_16_at_10.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Screen_shot_2011_11_16_at_10.png "[img") - [ ![Screen_shot_2011_11_16_at_10.png](/forum/attachment/2077) ](/forum/attachment/2077 "...1_16_at_10.png") [ ](/forum/attachment/2077?download=1 "...1_16_at_10.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")** - [![kfwebtech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Topic Author - [ Offline](/forum/user/4594-kfwebtech) Less More - Posts: 17 - Thank you received: 0 - - 14 years 11 months ago [\#30142](#30142) by [kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Replied by *[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30142 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* I also tried different formats and still the same problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")** - [![kfwebtech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Topic Author - [ Offline](/forum/user/4594-kfwebtech) Less More - Posts: 17 - Thank you received: 0 - - 14 years 11 months ago [\#30189](#30189) by [kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Replied by *[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30189 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* Here is the live link. [ changeitback2012.com/store/product/2-cha...ack-2012-shirt-white](http://changeitback2012.com/store/product/2-change-it-back-2012-shirt-white) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#30223](#30223) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30223 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* Ahh ok. It's actually not a problem with image thumbnails but a problem of popup display. I can see javascript errors on your pages because your template uses the jquery javascript library while HikaShop uses the mootools javascript library which is included in joomla by default. And the modal popups of joomla breaks because of an incompatibility between both: [ www.hikashop.com/en/support/documentatio...ty-issues.html#modal](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#modal) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")** - [![kfwebtech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Topic Author - [ Offline](/forum/user/4594-kfwebtech) Less More - Posts: 17 - Thank you received: 0 - - 14 years 11 months ago [\#30301](#30301) by [kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile") Replied by *[kfwebtech](/forum/user/4594-kfwebtech "View kfwebtech's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30301 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* What do I do to fix? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#30342](#30342) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop thumbnail images not loading.](/forum/3-bug-report/30066-hikashop-thumbnail-images-not-loading#30342 "When you click on a products thumbnail image and it is suppose to bring it up and it sits there with a dark grey screen like a light box. Can someone please help and let me know why my images are not loading for each product.")* You should ask your template provider for an advice as I don't know how to change your template js to not have the problem. Of course, changing your template to a template which doesn't use jquery would also be a solution... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMDA2Ni1oaWthc2hvcC10aHVtYm5haWwtaW1hZ2VzLW5vdC1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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