[Skip to main content](#vessel-content) # Getting Logged Out Continuously ## - **[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")** - [![MahonyTech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4346-mahonytech "View MahonyTech's Profile") Topic Author - [ Offline](/forum/user/4346-mahonytech) Less More - Posts: 47 - Thank you received: 0 - - 14 years 11 months ago [\#31282](#31282) by [MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile") *[Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31282 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* was created by *[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")* I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually getting logged out. Sometimes it happens just a few seconds after logging in and other times it is 5 or more minutes after logging in. However, I keep getting logged out and losing changes. What generally happens is that I will go in and manage characteristics and when I hit "SAVE" I get logged out. Any idea how to fix this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#31292](#31292) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31292 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* So it's only when you edit products ? You mean when you save them or when you manage their variants ? How many characteristics/values do you have for each products ? Maybe you have too many of them and the server cannot handle that many possibilities. It would help if we could identify a pattern for the problem. For example, if it only happens when the product has characteristics. Do you see any pattern for the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")** - [![MahonyTech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4346-mahonytech "View MahonyTech's Profile") Topic Author - [ Offline](/forum/user/4346-mahonytech) Less More - Posts: 47 - Thank you received: 0 - - 14 years 11 months ago [\#31328](#31328) by [MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile") Replied by *[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31328 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* I see no pattern to this at all. I have two attributes for each product: color and size. The sizes have at most 5 sizes. The colors have at most 4 colors. Is that an issue in and of itself? Perhaps I need to have multiple color attributes so that I can add one that has 2 colors and one that has only one color, etc.? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#31338](#31338) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31338 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* 20 possibilities for your variants is definitely not a problem for any server. Could you try to activate the debug mode in the joomla configuration and see if you don't have errors popping out while managing your products ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")** - [![MahonyTech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4346-mahonytech "View MahonyTech's Profile") Topic Author - [ Offline](/forum/user/4346-mahonytech) Less More - Posts: 47 - Thank you received: 0 - - 14 years 11 months ago [\#31355](#31355) by [MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile") Replied by *[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31355 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* Here is what happened when I went in to edit a characteristic. I got the following debug info: Profile Information Application afterLoad: 0.019 seconds, 0.54 MB Application afterInitialise: 0.272 seconds, 5.83 MB Application afterRoute: 0.272 seconds, 5.83 MB Application afterDispatch: 0.345 seconds, 6.78 MB Application afterRender: 0.361 seconds, 6.94 MB Memory Usage 7327200 10 queries logged. SELECT * FROM jos_session WHERE session_id = '444c6888439ad65efbdcedaf8f71efe1' DELETE FROM `jos_session` WHERE session_id = '444c6888439ad65efbdcedaf8f71efe1' SELECT * FROM jos_session WHERE session_id = '4b8f5b2c9bce74bc923eefd3e282100f' DELETE FROM jos_session WHERE ( TIME < '1322690956' ) SELECT * FROM jos_session WHERE session_id = '4b8f5b2c9bce74bc923eefd3e282100f' INSERT INTO `jos_session` ( `session_id`,`time`,`username`,`gid`,`guest`,`client_id` ) VALUES ( '4b8f5b2c9bce74bc923eefd3e282100f','1322694556','','0','1','1' ) SELECT * FROM jos_components WHERE parent = 0 SELECT folder AS TYPE, element AS name, params FROM jos_plugins WHERE published >= 1 AND access <= 0 ORDER BY ordering SELECT id, title, module, POSITION, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 0 AND m.client_id = 1 ORDER BY POSITION, ordering SELECT template FROM jos_templates_menu WHERE client_id = 1 AND menuid = 0 Language Files Loaded /data/26/2/150/27/2476027/user/2711598/htdocs/demo/administrator/language/en-GB/en-GB.ini 1 /data/26/2/150/27/2476027/user/2711598/htdocs/demo/administrator/language/en-GB/en-GB.plg_system_debug.ini 1 /data/26/2/150/27/2476027/user/2711598/htdocs/demo/administrator/language/en-GB/en-GB.com_login.ini 1 /data/26/2/150/27/2476027/user/2711598/htdocs/demo/administrator/language/en-GB/en-GB.mod_login.ini 1 /data/26/2/150/27/2476027/user/2711598/htdocs/demo/administrator/language/en-GB/en-GB.tpl_khepri.ini 1 Untranslated Strings Diagnostic None Untranslated Strings Designer None Any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#31357](#31357) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31357 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* Well, that's not an error, just debug info and it doesn't help. Could you explain at which point you get logged out ? When you open the edition page of an existing product ? When you open the edition page of a new product ? When you save a new product ? When you save a new product without characteristics ? When you save a new product with characteristics ? When you save an existing product with/without characteristics ? Does it happens each time? Or does it happen only half of the time ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")** - [![MahonyTech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4346-mahonytech "View MahonyTech's Profile") Topic Author - [ Offline](/forum/user/4346-mahonytech) Less More - Posts: 47 - Thank you received: 0 - - 14 years 11 months ago [\#31358](#31358) by [MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile") Replied by *[MahonyTech](/forum/user/4346-mahonytech "View MahonyTech's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31358 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* **nicolas wrote:** > Well, that's not an error, just debug info and it doesn't help. > Could you explain at which point you get logged out ? > When you open the edition page of an existing product ? > When you open the edition page of a new product ? > When you save a new product ? > When you save a new product without characteristics ? > When you save a new product with characteristics ? > When you save an existing product with/without characteristics ? > > Does it happens each time? Or does it happen only half of the time ? I went to the products listing. I clicked on a category. I checked a box next to the product. I clicked edit. Then I clicked manage variants. I checked a checkbox next to one of the variants. I clicked edit. I got logged out. Did the exact same thing again and was able to edit 1 variant, hit save. Edit a 2nd variant, hit save, got logged out immediately. Next time, tried same exact product. Got logged out as soon as I got to "checked a checkbox next to the product and clicked edit". It happens at random times. What I noticed is that the memory spiked up quite a lot (which is why I posted that info). However, my memory limit is much higher than that. I wonder if it is something with this Joomla installation. How easy is it to pick up the entire installation and test it on another server? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#31369](#31369) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Getting Logged Out Continuously](/forum/3-bug-report/31282-getting-logged-out-continuously#31369 "I am experiencing a very frustrating issue. I am using Joomla 1.5.x and HikaShop Business Edition. My timeout is 60 minutes. I am an administrator. When I attempt to edit products I am continually...")* Do you have similar problems when you edit/create joomla articles ? It would make sense that the problem occurs everywhere else. If you want to do a copy of your website to put it somewhere else you should use that extension: [ extensions.joomla.org/extensions/access-...security/backup/1606](http://extensions.joomla.org/extensions/access-a-security/site-security/backup/1606) It's really easy to use and you can do backups/restores quite rapidly with it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMTI4Mi1nZXR0aW5nLWxvZ2dlZC1vdXQtY29udGludW91c2x5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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