[Skip to main content](#vessel-content) # Problem with dropdown menu on characteristics ## - **[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")** - [![jazzmeister's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Topic Author - [ Offline](/forum/user/4948-jazzmeister) Less More - Posts: 21 - Thank you received: 0 - - 14 years 11 months ago [\#32016](#32016) by [jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile") *[Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32016 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* was created by *[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")* Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: [ www.stillwalks.com/beta/index.php/walks/.../category\_pathway-12](http://www.stillwalks.com/beta/index.php/walks/product/1-walk1/category_pathway-12) Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#32044](#32044) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32044 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* Hi, It seems to come from the video in the description of your product. You should try that modification: [ www.hikashop.com/en/support/forum/3-bug-...n-content.html#17476](http://www.hikashop.com/en/support/forum/3-bug-report/17439-variant-doesnt-work-with-accordion-content.html#17476) That might help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")** - [![jazzmeister's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Topic Author - [ Offline](/forum/user/4948-jazzmeister) Less More - Posts: 21 - Thank you received: 0 - - 14 years 11 months ago [\#32063](#32063) by [jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Replied by *[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32063 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* Hi thanks for your suggestion, unfortunately that does not seem to work, have the same issue still. In fact if you look at a page without a video I get the same problem: [ www.stillwalks.com/beta/index.php/walks/.../category\_pathway-12](http://www.stillwalks.com/beta/index.php/walks/product/4-walk2/category_pathway-12) Any other ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#32091](#32091) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32091 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* It works now ok on google chrome and IE on my end. I still see a problem in Firefox which comes from the fact that there is a onclick instead of a onchange event on the dropdown. By default in HikaShop there is a onchange. So it means that either you're using an old version of HikaShop or that you changed something in HikaShop or that something on your website is changing it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")** - [![jazzmeister's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Topic Author - [ Offline](/forum/user/4948-jazzmeister) Less More - Posts: 21 - Thank you received: 0 - - 14 years 11 months ago [\#32092](#32092) by [jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Replied by *[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32092 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* Thanks Nicolas, I was using version 1.5.4 but have just updated to 1.5.5 and still have the same problem. Yes it is working in Chrome, but Firefox and Safari both show the same issue. I have not done any modification to the HikaShop or anything weird in Joomla, its just a pretty standard Joomla installation. Can you tell me exactly where I need to go to find the exact code for the dropdown, so I can take a look. Struggling to find this even with Firebug. Thanks Jason Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#32129](#32129) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32129 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* The dropdown is displayed by the file adminsitrator/components/com_hikashop/types/characteristic.php Looking deeper at the issue, I think that this could happen if you changed the option "Characteristics selection method" to "table" instead of "dropdown" and that you don't have 2 characteristics in your products. If that's the case, you should change that option back to dropdown and that should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")** - [![jazzmeister's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Topic Author - [ Offline](/forum/user/4948-jazzmeister) Less More - Posts: 21 - Thank you received: 0 - - 14 years 11 months ago [\#32240](#32240) by [jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile") Replied by *[jazzmeister](/forum/user/4948-jazzmeister "View jazzmeister's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32240 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* Thanks Nicolas, changing that to dropdown has solved the issue. I am trying to also style the drop down and characteristics title on the Show Product page, could you please tell me where to change the css etc for this. Many thanks again Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 11 months ago [\#32281](#32281) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with dropdown menu on characteristics](/forum/3-bug-report/32016-problem-with-dropdown-menu-on-characteristics#32281 "Hi, I am new to HikaShop and am having an issue with the characteristics dropdown on the product details page. It seems to be buggy on all browsers, and is not working correctly. You can see my page here: www.stillwalks.com/beta/index.php/walks/.../category_pathway-12 Can anyone shed any light on this and/or where I would go in the file structure/code to sort this/style etc? Many thanks Jason")* You can add your CSS in the front end CSS file of HikaShop that you can edit via the Display tab of the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjAxNi1wcm9ibGVtLXdpdGgtZHJvcGRvd24tbWVudS1vbi1jaGFyYWN0ZXJpc3RpY3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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