[Skip to main content](#vessel-content) # Click manage variants without added characteristic ## - **[mercury](/forum/user/3190-mercury "View mercury's Profile")** - [![mercury's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3190-mercury "View mercury's Profile") Topic Author - [ Offline](/forum/user/3190-mercury) Less More - Posts: 2 - Thank you received: 0 - - 14 years 10 months ago - 14 years 10 months ago [\#32800](#32800) by [mercury](/forum/user/3190-mercury "View mercury's Profile") *[Click manage variants without added characteristic](/forum/3-bug-report/32800-click-manage-variants-without-added-characteristic#32800 "By mistake I clicked managed variants button in a product page without having added before a characteristic to the product. This had a result of keep receiving at Firefox the following error message...")* was created by *[mercury](/forum/user/3190-mercury "View mercury's Profile")* By mistake I clicked managed variants button in a product page without having added before a characteristic to the product. This had a result of keep receiving at Firefox the following error message and not being able anymore to login. Secure Connection Failed An error occurred during a connection to www... SSL received a record that exceeded the maximum permissible length. Error code: ssl_error_rx_record_too_long) The page you are trying to view can not be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site. Last edit: 14 years 10 months ago by [mercury](/forum/user/3190-mercury "View mercury's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjgwMC1jbGljay1tYW5hZ2UtdmFyaWFudHMtd2l0aG91dC1hZGRlZC1jaGFyYWN0ZXJpc3RpYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 10 months ago [\#32820](#32820) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Click manage variants without added characteristic](/forum/3-bug-report/32800-click-manage-variants-without-added-characteristic#32820 "By mistake I clicked managed variants button in a product page without having added before a characteristic to the product. This had a result of keep receiving at Firefox the following error message...")* Hi, That should not produce such problems. Could you try to access to your backend with another browser ? Does it work ? If so, you should clear your browser's cache and try again. I see that you're using HTTPS to access your back end and that the SSL connection for the HTTPS requests cannot be established. You should try to connect to it with HTTP instead of HTTPS. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjgwMC1jbGljay1tYW5hZ2UtdmFyaWFudHMtd2l0aG91dC1hZGRlZC1jaGFyYWN0ZXJpc3RpYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mercury](/forum/user/3190-mercury "View mercury's Profile")** - [![mercury's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3190-mercury "View mercury's Profile") Topic Author - [ Offline](/forum/user/3190-mercury) Less More - Posts: 2 - Thank you received: 0 - - 14 years 10 months ago [\#32864](#32864) by [mercury](/forum/user/3190-mercury "View mercury's Profile") Replied by *[mercury](/forum/user/3190-mercury "View mercury's Profile")* on topic *[Re: Click manage variants without added characteristic](/forum/3-bug-report/32800-click-manage-variants-without-added-characteristic#32864 "By mistake I clicked managed variants button in a product page without having added before a characteristic to the product. This had a result of keep receiving at Firefox the following error message...")* Followed your advice and problem solved. Your assistance is much appreciated. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjgwMC1jbGljay1tYW5hZ2UtdmFyaWFudHMtd2l0aG91dC1hZGRlZC1jaGFyYWN0ZXJpc3RpYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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