[Skip to main content](#vessel-content) # Not receiving payment confirmation emails (Paypal) ## - **[luciomonter](/forum/user/673-luciomonter "View luciomonter's Profile")** - [![luciomonter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/673-luciomonter "View luciomonter's Profile") - [ Offline](/forum/user/673-luciomonter) Less More - Posts: 23 - Thank you received: 0 - - 14 years 7 months ago [\#44109](#44109) by [luciomonter](/forum/user/673-luciomonter "View luciomonter's Profile") Replied by *[luciomonter](/forum/user/673-luciomonter "View luciomonter's Profile")* on topic *[Re: Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#44109 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* I had to put actually the "it" in the proper position like this: $notify_url = HIKASHOP_LIVE.'index.php/it/?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang='.$locale.$url_itemid; But finally we had it working properly! Big Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Zafer](/forum/user/30740-zafer "View Zafer's Profile")** - [![Zafer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30740.png)](/forum/user/30740-zafer "View Zafer's Profile") - [ Offline](/forum/user/30740-zafer) Less More - Posts: 29 - Thank you received: 0 - - - 11 years 10 months ago [\#184154](#184154) by [Zafer](/forum/user/30740-zafer "View Zafer's Profile") Replied by *[Zafer](/forum/user/30740-zafer "View Zafer's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184154 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* Hi, i have a similar problem. I do not get payment confirmation from PayPal Sandbox. I use the language filter. I need to test in different languages. What should i do? regards, Zafer Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 10 months ago [\#184156](#184156) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184156 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* Hi, Have you read that documentation ? [ www.hikashop.com/support/documentation/i...nt-paypal-error.html](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Zafer](/forum/user/30740-zafer "View Zafer's Profile")** - [![Zafer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30740.png)](/forum/user/30740-zafer "View Zafer's Profile") - [ Offline](/forum/user/30740-zafer) Less More - Posts: 29 - Thank you received: 0 - - - 11 years 10 months ago - 11 years 10 months ago [\#184210](#184210) by [Zafer](/forum/user/30740-zafer "View Zafer's Profile") Replied by *[Zafer](/forum/user/30740-zafer "View Zafer's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184210 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* Hi, everything is o.k it works 100% with PayPal live mode. The problem is only when I switch to Sandbox mode! regards, Zafer Last edit: 11 years 10 months ago by [Zafer](/forum/user/30740-zafer "View Zafer's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Zafer](/forum/user/30740-zafer "View Zafer's Profile")** - [![Zafer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30740.png)](/forum/user/30740-zafer "View Zafer's Profile") - [ Offline](/forum/user/30740-zafer) Less More - Posts: 29 - Thank you received: 0 - - - 11 years 10 months ago [\#184235](#184235) by [Zafer](/forum/user/30740-zafer "View Zafer's Profile") Replied by *[Zafer](/forum/user/30740-zafer "View Zafer's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184235 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* Now I get this Message! (only in sandbox mode) "Hallo, eine Paypal Benachrichtigung wurde abgewiesen, da die Verbindung zum Bestätigungsserver fehlschlug" regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 11 years 10 months ago [\#184237](#184237) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184237 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* Hi, The plugin works the same in sandbox and live mode. So if you have a difference, it must come from the settings of your PayPal sandbox account. I would recommend to contact the PayPal Sandbox support for help on that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Zafer](/forum/user/30740-zafer "View Zafer's Profile")** - [![Zafer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30740.png)](/forum/user/30740-zafer "View Zafer's Profile") - [ Offline](/forum/user/30740-zafer) Less More - Posts: 29 - Thank you received: 0 - - - 11 years 10 months ago [\#184493](#184493) by [Zafer](/forum/user/30740-zafer "View Zafer's Profile") Replied by *[Zafer](/forum/user/30740-zafer "View Zafer's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184493 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* After I remove coding in paypal.php file like here: [ www.hikashop.com/forum/4-how-to/12227-pa...nnection-failed.html](http://www.hikashop.com/forum/4-how-to/12227-paypal-sandbox-connection-failed.html) it works also in sandbox mode. Now the order will be confirmed 2 times. regads Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 11 years 10 months ago [\#184496](#184496) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving payment confirmation emails (Paypal)](/forum/3-bug-report/32905-not-receiving-payment-confirmation-emails-paypal?start=20#184496 "I am using the Paypal payment plugin and am currently testing using Paypal Sandbox. When a user is directed to paypal to make the payment, two emails are generated: - An email to the customer, with the title "Your order No. C4A6 is now created at www.site.co.uk/ " - An email to the store owner, with the title "New order No. C4A6 created on www.site.co.uk/ " However, when the customer completes the payment within Paypal, no more emails are generated. The order stays at "created" within Hikashop. I assume this is not working as intended? Here are the possible reasons for this according to Hikashop documentation. None seem to apply in my case so I was wondering if there is any way I can investigate this further? - Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. No - Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. No - Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.No - The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. It is on - You changed the IPs in the PayPal IPs option of the PayPal plugin. I haven't changed them. I tried clicking "refresh" but that didn't help - You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Not as far as I know")* Hi, Removing that code removes the authentication of the notification by PayPal. This means that anyone can confirm orders on your website, not only PayPal. So make sure that you restore the code when going live or check that you really received the payments in your PayPal account before processing the orders. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMjkwNS1ub3QtcmVjZWl2aW5nLXBheW1lbnQtY29uZmlybWF0aW9uLWVtYWlscy1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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