[Skip to main content](#vessel-content) # Desperately need help with images! ## - **[cashow](/forum/user/5079-cashow "View cashow's Profile")** - [![cashow's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5079-cashow "View cashow's Profile") Topic Author - [ Offline](/forum/user/5079-cashow) Less More - Posts: 6 - Thank you received: 0 - - 14 years 10 months ago [\#33589](#33589) by [cashow](/forum/user/5079-cashow "View cashow's Profile") *[Desperately need help with images!](/forum/3-bug-report/33589-desperately-need-help-with-images#33589 "I upload all of my products via csv file. This is how I control pricing, special offers, everything! I currently have over 400 products loaded and since this is a new shop...(yet to be launched)...I am uploading updates on a daily basis. My problem is this: Every time I do a new upload, my images no longer show up. Names have not changed, locations have not changed...nothing has changed, but the images no longer show up. Having 400+ products and growing, I do not have time to go in and reload the photos every time I do an upload...which is something else I don't understand. Why am I having to go back to my computer to reattach the image when it is right there in Hikashop? Is this creating duplicate images and wasting my disk space? I should be able to go to my upload folder to attach the images. This may very well be due to my lack of understanding, but I have searched every where I can think of to see if I am doing something wrong. Any help you folks can offer will be greatly appreciated. btw: Hikashop 1.5.5 Joomla 1.7 Thanks")* was created by *[cashow](/forum/user/5079-cashow "View cashow's Profile")* I upload all of my products via csv file. This is how I control pricing, special offers, everything! I currently have over 400 products loaded and since this is a new shop...(yet to be launched)...I am uploading updates on a daily basis. My problem is this: Every time I do a new upload, my images no longer show up. Names have not changed, locations have not changed...nothing has changed, but the images no longer show up. Having 400+ products and growing, I do not have time to go in and reload the photos every time I do an upload...which is something else I don't understand. Why am I having to go back to my computer to reattach the image when it is right there in Hikashop? Is this creating duplicate images and wasting my disk space? I should be able to go to my upload folder to attach the images. This may very well be due to my lack of understanding, but I have searched every where I can think of to see if I am doing something wrong. Any help you folks can offer will be greatly appreciated. btw: Hikashop 1.5.5 Joomla 1.7 Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMzU4OS1kZXNwZXJhdGVseS1uZWVkLWhlbHAtd2l0aC1pbWFnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 10 months ago [\#33609](#33609) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Desperately need help with images!](/forum/3-bug-report/33589-desperately-need-help-with-images#33609 "I upload all of my products via csv file. This is how I control pricing, special offers, everything! I currently have over 400 products loaded and since this is a new shop...(yet to be launched)...I am uploading updates on a daily basis. My problem is this: Every time I do a new upload, my images no longer show up. Names have not changed, locations have not changed...nothing has changed, but the images no longer show up. Having 400+ products and growing, I do not have time to go in and reload the photos every time I do an upload...which is something else I don't understand. Why am I having to go back to my computer to reattach the image when it is right there in Hikashop? Is this creating duplicate images and wasting my disk space? I should be able to go to my upload folder to attach the images. This may very well be due to my lack of understanding, but I have searched every where I can think of to see if I am doing something wrong. Any help you folks can offer will be greatly appreciated. btw: Hikashop 1.5.5 Joomla 1.7 Thanks")* Hi, You can attach images to products with the CSV import. In your CSV, you need to specify the name of the image like that for example: product_code,images my_prod1,my_image1.png my_prod2,my_image2.png and make sure that my_image1.png and my_image2.png are in the upload folder of HikaShop: media/com_hikashop/upload If that doesn't work, it means that there is something you didn't do correctly. But I can't say what as I would need more information on your process, like an extract of the beginning of your CSV. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMzU4OS1kZXNwZXJhdGVseS1uZWVkLWhlbHAtd2l0aC1pbWFnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cashow](/forum/user/5079-cashow "View cashow's Profile")** - [![cashow's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5079-cashow "View cashow's Profile") Topic Author - [ Offline](/forum/user/5079-cashow) Less More - Posts: 6 - Thank you received: 0 - - 14 years 10 months ago [\#33660](#33660) by [cashow](/forum/user/5079-cashow "View cashow's Profile") Replied by *[cashow](/forum/user/5079-cashow "View cashow's Profile")* on topic *[Re: Desperately need help with images!](/forum/3-bug-report/33589-desperately-need-help-with-images#33660 "I upload all of my products via csv file. This is how I control pricing, special offers, everything! I currently have over 400 products loaded and since this is a new shop...(yet to be launched)...I am uploading updates on a daily basis. My problem is this: Every time I do a new upload, my images no longer show up. Names have not changed, locations have not changed...nothing has changed, but the images no longer show up. Having 400+ products and growing, I do not have time to go in and reload the photos every time I do an upload...which is something else I don't understand. Why am I having to go back to my computer to reattach the image when it is right there in Hikashop? Is this creating duplicate images and wasting my disk space? I should be able to go to my upload folder to attach the images. This may very well be due to my lack of understanding, but I have searched every where I can think of to see if I am doing something wrong. Any help you folks can offer will be greatly appreciated. btw: Hikashop 1.5.5 Joomla 1.7 Thanks")* You were exactly right. Some of my product image names did not match exactly and some of them did not transfer at all when I uploaded via FTP. Thanks for the help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zMzU4OS1kZXNwZXJhdGVseS1uZWVkLWhlbHAtd2l0aC1pbWFnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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