[Skip to main content](#vessel-content) # Business upgrade and Akeeba conflict ## - **[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")** - [![Pit Pony's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3079-pit-pony "View Pit Pony's Profile") Topic Author - [ Offline](/forum/user/3079-pit-pony) Less More - Posts: 69 - Thank you received: 0 - - 14 years 9 months ago [\#35759](#35759) by [Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile") *[Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35759 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* was created by *[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")* Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 9 months ago [\#35766](#35766) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35766 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* Hi, The backup of Akeeba comes before the install of HikaShop by Joomla so it's really a problem between Akeeba and your server settings. Here is a thread on the Akeeba forum about that problem: [ www.akeebabackup.com/support/forum/suppo...mit/50/offset/0.html](https://www.akeebabackup.com/support/forum/support-for-akeeba-backup-core/ajax-loading-error-500-internal-server-error/limit/50/offset/0.html) You should follow the advices there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")** - [![Pit Pony's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3079-pit-pony "View Pit Pony's Profile") Topic Author - [ Offline](/forum/user/3079-pit-pony) Less More - Posts: 69 - Thank you received: 0 - - 14 years 9 months ago [\#35825](#35825) by [Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile") Replied by *[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35825 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* Hi Have now managed to upgrade... Found the easiest solution was to do an Akeeba backup, then install using standard Joomla option at the bottom of the Extension Manager page... Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")** - [![Pit Pony's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3079-pit-pony "View Pit Pony's Profile") Topic Author - [ Offline](/forum/user/3079-pit-pony) Less More - Posts: 69 - Thank you received: 0 - - 14 years 9 months ago [\#35837](#35837) by [Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile") Replied by *[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35837 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* Hi Not plain sailing... Showing error with menus, first dismissed it as nothing obvious showing... but now find half a menu has disappeared... Before upgrade also updated to latest version of Joomla, so not sure what caused conflict... Will reinstall backup and have another go... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")** - [![Pit Pony's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3079-pit-pony "View Pit Pony's Profile") Topic Author - [ Offline](/forum/user/3079-pit-pony) Less More - Posts: 69 - Thank you received: 0 - - 14 years 9 months ago [\#35897](#35897) by [Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile") Replied by *[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35897 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* Have reinstalled backup, have latest Joomla! 1.7.3 Stable release Now when installing Hikashop getting: Error building Admin Menus Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")** - [![Pit Pony's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3079-pit-pony "View Pit Pony's Profile") Topic Author - [ Offline](/forum/user/3079-pit-pony) Less More - Posts: 69 - Thank you received: 0 - - 14 years 9 months ago [\#35944](#35944) by [Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile") Replied by *[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35944 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* Hi I have a live site and a duplicate on testing webspace, same server different accounts... Now the gremlins have come into play I have restored the live site to the original free hikashop version, and am now only implementing major changes on the testing server working from a duplicated copy of the live site... I have upgraded hikashop on the testing server to the business version and can not see any obvious errors in the menus... even though I get the menu error warning on installation... As both sites started off as mirrors of each other, and the testing one is working, what would happen in the worst case scenario if I implemented the update on the live site... can I always recover if I backup... if it is a bug will future Joomla and Hikashop releases eventually correct the situation... Fully appreciate that the problems may not be down to hikashop software, with computing many factors can come into play... Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 9 months ago [\#35947](#35947) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#35947 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* That Error building Admin Menus is a common error when you uninstall an extension on joomla 1.7 and then reinstall it. You can find a possible solution here: [ forum.joomla.org/viewtopic.php?p=2698581...d97d14b913f#p2698581](http://forum.joomla.org/viewtopic.php?p=2698581&sid=72b2584e5ead9246ecbb9d97d14b913f#p2698581) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")** - [![Pit Pony's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3079-pit-pony "View Pit Pony's Profile") Topic Author - [ Offline](/forum/user/3079-pit-pony) Less More - Posts: 69 - Thank you received: 0 - - 14 years 9 months ago [\#36007](#36007) by [Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile") Replied by *[Pit Pony](/forum/user/3079-pit-pony "View Pit Pony's Profile")* on topic *[Re: Business upgrade and Akeeba conflict](/forum/3-bug-report/35759-business-upgrade-and-akeeba-conflict#36007 "Hi Have just tried to upgrade to business hikashop problem is can not get pass Akeeba process. Keep getting the following error message: The backup operation has been halted because an error was detected. The last error message was: AJAX Loading Error HTTP Status: 500 (Internal Server Error) Internal status: error XHR ReadyState: 4 Raw server response Thanks")* Followed above link and now sorted... ![:)](/media/kunena/emoticons/3.png ":)") This was the solution I used... The long story short: Joomla! has now entered all backend items in the table #\_\_menu. For some reason, there is an entry with ID 1 that is Menu\_Item\_Root. If this doesn't exist for some reason (some quickstarts of Joomlart for example don't have it), the API of Joomla! brings that error." How to solve? Open your phpMyAdmin and execute the following query, by renaming #\_\_menu with your actual prefix (i.e. "jos\_menu"): INSERT INTO `#\_\_menu` VALUES ( 1, '', 'Menu\_Item\_Root', 'root', '', '', '', '', 1, 0, 0, 0, 0, 0, '0000-00-00 00:00:00', 0, 0, '', 0, '', 0, 281, 0, '\*', 0 ) ; Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNTc1OS1idXNpbmVzcy11cGdyYWRlLWFuZC1ha2VlYmEtY29uZmxpY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.087 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)