[Skip to main content](#vessel-content) # HikaShop 1.5.6 / client denied by server configura ## - **[Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile")** - [![Schultz-IT-Solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile") Topic Author - [ Offline](/forum/user/5798-schultz-it-solutions) Less More - Posts: 20 - Thank you received: 5 - - 14 years 9 months ago [\#36985](#36985) by [Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile") *[HikaShop 1.5.6 / client denied by server configura](/forum/3-bug-report/36985-hikashop-1-5-6-client-denied-by-server-configura#36985 "Hello, after upgrading to HikaShop 1.5.6 our product-images are no longer visible. These images did show up in the previous version, and we did not change any server configuration during install. In the webserver's error log I have such messages as below Apache errorlog: [Fri Jan 27 11:37:00 2012] [error] [client XXX.XXX.XXX.XXX] client denied by server configuration: /home/httpd/vhosts/XXXXXX/httpdocs/images/XXXXXX/shop/images/thumbnail_100x100/ts_pr_edn_front_cover2.jpg, referer: www.XXXXXXX/index.php/featured-books Any ideas here? best regards Ruediger Schultz")* was created by *[Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile")* Hello, after upgrading to HikaShop 1.5.6 our product-images are no longer visible. These images did show up in the previous version, and we did not change any server configuration during install. In the webserver's error log I have such messages as below Apache errorlog: [Fri Jan 27 11:37:00 2012] [error] [client XXX.XXX.XXX.XXX] client denied by server configuration: /home/httpd/vhosts/XXXXXX/httpdocs/images/XXXXXX/shop/images/thumbnail_100x100/ts_pr_edn_front_cover2.jpg, referer: [ www.XXXXXXX/index.php/featured-books](http://www.XXXXXXX/index.php/featured-books) Any ideas here? best regards Ruediger Schultz Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNjk4NS1oaWthc2hvcC0xLTUtNi1jbGllbnQtZGVuaWVkLWJ5LXNlcnZlci1jb25maWd1cmE/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 9 months ago [\#37094](#37094) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: HikaShop 1.5.6 / client denied by server configura](/forum/3-bug-report/36985-hikashop-1-5-6-client-denied-by-server-configura#37094 "Hello, after upgrading to HikaShop 1.5.6 our product-images are no longer visible. These images did show up in the previous version, and we did not change any server configuration during install. In the webserver's error log I have such messages as below Apache errorlog: [Fri Jan 27 11:37:00 2012] [error] [client XXX.XXX.XXX.XXX] client denied by server configuration: /home/httpd/vhosts/XXXXXX/httpdocs/images/XXXXXX/shop/images/thumbnail_100x100/ts_pr_edn_front_cover2.jpg, referer: www.XXXXXXX/index.php/featured-books Any ideas here? best regards Ruediger Schultz")* Hi, Did you change the images upload folder location ? We didn't change anything on that end for the new release and these errors in your log means that the server refused the access to the file often because of access rights. You should check the access rights of your images and make sure that they are displayable by your web server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNjk4NS1oaWthc2hvcC0xLTUtNi1jbGllbnQtZGVuaWVkLWJ5LXNlcnZlci1jb25maWd1cmE/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile")** - [![Schultz-IT-Solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile") Topic Author - [ Offline](/forum/user/5798-schultz-it-solutions) Less More - Posts: 20 - Thank you received: 5 - - 13 years 11 months ago [\#76995](#76995) by [Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile") Replied by *[Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile")* on topic *[HikaShop 1.5.6 / client denied by server configura](/forum/3-bug-report/36985-hikashop-1-5-6-client-denied-by-server-configura#76995 "Hello, after upgrading to HikaShop 1.5.6 our product-images are no longer visible. These images did show up in the previous version, and we did not change any server configuration during install. In the webserver's error log I have such messages as below Apache errorlog: [Fri Jan 27 11:37:00 2012] [error] [client XXX.XXX.XXX.XXX] client denied by server configuration: /home/httpd/vhosts/XXXXXX/httpdocs/images/XXXXXX/shop/images/thumbnail_100x100/ts_pr_edn_front_cover2.jpg, referer: www.XXXXXXX/index.php/featured-books Any ideas here? best regards Ruediger Schultz")* We solved the problem by deactivating the .htaccess in the images folder. this file contains only one directive "deny from all", which prevents showing the images. We did again deactivate this .htaccess file today after updating to version 2.0.0, what is the purpose of this directive in the HikaShop component? best regards Ruediger Schultz Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNjk4NS1oaWthc2hvcC0xLTUtNi1jbGllbnQtZGVuaWVkLWJ5LXNlcnZlci1jb25maWd1cmE/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 13 years 11 months ago [\#77099](#77099) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[HikaShop 1.5.6 / client denied by server configura](/forum/3-bug-report/36985-hikashop-1-5-6-client-denied-by-server-configura#77099 "Hello, after upgrading to HikaShop 1.5.6 our product-images are no longer visible. These images did show up in the previous version, and we did not change any server configuration during install. In the webserver's error log I have such messages as below Apache errorlog: [Fri Jan 27 11:37:00 2012] [error] [client XXX.XXX.XXX.XXX] client denied by server configuration: /home/httpd/vhosts/XXXXXX/httpdocs/images/XXXXXX/shop/images/thumbnail_100x100/ts_pr_edn_front_cover2.jpg, referer: www.XXXXXXX/index.php/featured-books Any ideas here? best regards Ruediger Schultz")* Hi, HikaShop installer create this .htaccess file in the "upload/safe" directory, in order to protect files which need to be protected (downloadable files). Knowing more about your configuration could help us yo understand why the file was created in the wrong folder. Best regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNjk4NS1oaWthc2hvcC0xLTUtNi1jbGllbnQtZGVuaWVkLWJ5LXNlcnZlci1jb25maWd1cmE/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile")** - [![Schultz-IT-Solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile") Topic Author - [ Offline](/forum/user/5798-schultz-it-solutions) Less More - Posts: 20 - Thank you received: 5 - - 13 years 11 months ago [\#77211](#77211) by [Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile") Replied by *[Schultz-IT-Solutions](/forum/user/5798-schultz-it-solutions "View Schultz-IT-Solutions's Profile")* on topic *[HikaShop 1.5.6 / client denied by server configura](/forum/3-bug-report/36985-hikashop-1-5-6-client-denied-by-server-configura#77211 "Hello, after upgrading to HikaShop 1.5.6 our product-images are no longer visible. These images did show up in the previous version, and we did not change any server configuration during install. In the webserver's error log I have such messages as below Apache errorlog: [Fri Jan 27 11:37:00 2012] [error] [client XXX.XXX.XXX.XXX] client denied by server configuration: /home/httpd/vhosts/XXXXXX/httpdocs/images/XXXXXX/shop/images/thumbnail_100x100/ts_pr_edn_front_cover2.jpg, referer: www.XXXXXXX/index.php/featured-books Any ideas here? best regards Ruediger Schultz")* ah well, this clarifies the issue. there is a configuration mistake, as the download/save directory is the same as the images directory. I will correct this and reactivate the .htaccess thanks for your help. best regards Ruediger Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNjk4NS1oaWthc2hvcC0xLTUtNi1jbGllbnQtZGVuaWVkLWJ5LXNlcnZlci1jb25maWd1cmE/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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