[Skip to main content](#vessel-content) # No shipping method in checkout right at start ## - **[woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile")** - [![woonydanny's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5795.jpg)](/forum/user/5795-woonydanny "View woonydanny's Profile") Topic Author - [ Offline](/forum/user/5795-woonydanny) Less More - Posts: 218 - Thank you received: 6 - - 14 years 9 months ago - 14 years 9 months ago [\#37464](#37464) by [woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile") *[No shipping method in checkout right at start](/forum/3-bug-report/37464-no-shipping-method-in-checkout-right-at-start#37464 "When a new customer goes to checkout to buy a product the first thing they see is an error message this is the error message which i dont think should display so soon. i am assuming this is because there is no address yet, that is because the customer is brand new and hasn't even registered yet. Could you please delay this error message somehow so it only shows after a user has registered?")* was created by *[woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile")* When a new customer goes to checkout to buy a product the first thing they see is an error message [ ![no_shipping_method.png](/forum/attachment/2552) ](/forum/attachment/2552 "...ing_method.png") this is the error message which i dont think should display so soon. [ ![no_shipping_method2.png](/forum/attachment/2554) ](/forum/attachment/2554 "...ng_method2.png") i am assuming this is because there is no address yet, that is because the customer is brand new and hasn't even registered yet. Could you please delay this error message somehow so it only shows after a user has registered? - [ ![no_shipping_method.png](/forum/attachment/2552) ](/forum/attachment/2552 "...ing_method.png") [ ](/forum/attachment/2552?download=1 "...ing_method.png") - [ ![no_shipping_method2.png](/forum/attachment/2554) ](/forum/attachment/2554 "...ng_method2.png") [ ](/forum/attachment/2554?download=1 "...ng_method2.png") Last edit: 14 years 9 months ago by [woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzQ2NC1uby1zaGlwcGluZy1tZXRob2QtaW4tY2hlY2tvdXQtcmlnaHQtYXQtc3RhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 9 months ago [\#37573](#37573) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No shipping method in checkout right at start](/forum/3-bug-report/37464-no-shipping-method-in-checkout-right-at-start#37573 "When a new customer goes to checkout to buy a product the first thing they see is an error message this is the error message which i dont think should display so soon. i am assuming this is because there is no address yet, that is because the customer is brand new and hasn't even registered yet. Could you please delay this error message somehow so it only shows after a user has registered?")* You get that error because you didn't configure the "main zone" in your configuration. Make sure that it's set to one of the zones of your shipping methods and it will display the shipping methods and not that error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzQ2NC1uby1zaGlwcGluZy1tZXRob2QtaW4tY2hlY2tvdXQtcmlnaHQtYXQtc3RhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile")** - [![woonydanny's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5795.jpg)](/forum/user/5795-woonydanny "View woonydanny's Profile") Topic Author - [ Offline](/forum/user/5795-woonydanny) Less More - Posts: 218 - Thank you received: 6 - - 14 years 9 months ago [\#37595](#37595) by [woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile") Replied by *[woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile")* on topic *[Re: No shipping method in checkout right at start](/forum/3-bug-report/37464-no-shipping-method-in-checkout-right-at-start#37595 "When a new customer goes to checkout to buy a product the first thing they see is an error message this is the error message which i dont think should display so soon. i am assuming this is because there is no address yet, that is because the customer is brand new and hasn't even registered yet. Could you please delay this error message somehow so it only shows after a user has registered?")* I do have the Main Tax Zone set in the config setting. [ ![config_tax_zone.png](/forum/attachment/2564) ](/forum/attachment/2564 "...g_tax_zone.png") My two shipping plugins are here: Manual shipping plugin which ships to all of Australia [ ![manual_shipping_plugin_settings.png](/forum/attachment/2565) ](/forum/attachment/2565 "...n_settings.png") Australia Post plugin to ship worldwide but not to Australia [ ![australia_post_plugin.png](/forum/attachment/2566) ](/forum/attachment/2566 "...ost_plugin.png") Is this then a bug? - [ ![config_tax_zone.png](/forum/attachment/2564) ](/forum/attachment/2564 "...g_tax_zone.png") [ ](/forum/attachment/2564?download=1 "...g_tax_zone.png") - [ ![manual_shipping_plugin_settings.png](/forum/attachment/2565) ](/forum/attachment/2565 "...n_settings.png") [ ](/forum/attachment/2565?download=1 "...n_settings.png") - [ ![australia_post_plugin.png](/forum/attachment/2566) ](/forum/attachment/2566 "...ost_plugin.png") [ ](/forum/attachment/2566?download=1 "...ost_plugin.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzQ2NC1uby1zaGlwcGluZy1tZXRob2QtaW4tY2hlY2tvdXQtcmlnaHQtYXQtc3RhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 9 months ago [\#37707](#37707) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No shipping method in checkout right at start](/forum/3-bug-report/37464-no-shipping-method-in-checkout-right-at-start#37707 "When a new customer goes to checkout to buy a product the first thing they see is an error message this is the error message which i dont think should display so soon. i am assuming this is because there is no address yet, that is because the customer is brand new and hasn't even registered yet. Could you please delay this error message somehow so it only shows after a user has registered?")* No. It's because you set post code restrictions to your first shipping method. Because of that, that shipping method is discarded as the user doesn't have yet a post code. Or it could also be that the products in the cart weight is over 10kg. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzQ2NC1uby1zaGlwcGluZy1tZXRob2QtaW4tY2hlY2tvdXQtcmlnaHQtYXQtc3RhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile")** - [![woonydanny's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5795.jpg)](/forum/user/5795-woonydanny "View woonydanny's Profile") Topic Author - [ Offline](/forum/user/5795-woonydanny) Less More - Posts: 218 - Thank you received: 6 - - 14 years 9 months ago [\#38239](#38239) by [woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile") Replied by *[woonydanny](/forum/user/5795-woonydanny "View woonydanny's Profile")* on topic *[Re: No shipping method in checkout right at start](/forum/3-bug-report/37464-no-shipping-method-in-checkout-right-at-start#38239 "When a new customer goes to checkout to buy a product the first thing they see is an error message this is the error message which i dont think should display so soon. i am assuming this is because there is no address yet, that is because the customer is brand new and hasn't even registered yet. Could you please delay this error message somehow so it only shows after a user has registered?")* ok makes sense. fixed thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzQ2NC1uby1zaGlwcGluZy1tZXRob2QtaW4tY2hlY2tvdXQtcmlnaHQtYXQtc3RhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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