[Skip to main content](#vessel-content) # 1.5.6 Cart Errors after upgrade ## - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 14 years 9 months ago [\#37885](#37885) by [chris711](/forum/user/371-chris711 "View chris711's Profile") *[1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#37885 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* was created by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the item is duplicated. Similarly when trying to place an order, on confirming the order the cart doubles up the item listings - just had this message in from a customer " I have been attempting to place an online order. However, each time I "confirm", your website doubles the quantities of my order" I have reverted back to 1.5.3 and all seems okay again - any ideas what could be causing this error - haven't seen it elsewhere in the forum. rgs Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 9 months ago [\#37939](#37939) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#37939 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* Hi, This might come from restrictions on your MySQL user preventing the system to update the database structure during the update: [ www.hikashop.com/en/support/documentatio...lity-issues.html#SQL](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#SQL) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 14 years 9 months ago [\#38219](#38219) by [chris711](/forum/user/371-chris711 "View chris711's Profile") Replied by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* on topic *[Re: 1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#38219 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* Hi Nicolas, I Have checked the database issue and, as a test, manually ran the database update sql to ensure the issues I was getting were not as a result of any permission issues in MySQL. I reinstalled 1.5.6 on the shop which is running in Joomla 1.5 latest version. Now, if one puts a SINGLE item in the cart and goes to the checkout page and then clicks the delete button to cancel the item the system immediately creates the order and moves one on into the payments page - the item in the cart is not deleted. Clicking the CONTINUE SHOPPING button also immediately creates the order and moves on to the payments page. If one has multiple line items in the cart and then goes to the checkout page - any attempt to remove an item from the cart on the checkout page simply causes that line item to be duplicated. Clicking on the CONFIRM button duplicates all line items in the cart and does not go forward to the payments page. The issue is only evident on the CHECKOUT page - the cart handles products correctly on other pages. NOTE: (I have just upgraded the whole site to Joomla 2.5 and now have the live shop running on version 1.5.3 without problems - upgrading to 1.5.6 on this live version produces the identical problems I am getting on the Joomla 1.5 version which I have kept as a backup while I make sure all is good with the migration, so whatever the issue it is affecting both Joomla versions. ) Rgs Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 14 years 9 months ago [\#38221](#38221) by [chris711](/forum/user/371-chris711 "View chris711's Profile") Replied by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* on topic *[Re: 1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#38221 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* Just one further observation on this - when there is just a single item line on the CHECKOUT page - clicking anything like a choice of payment check box or choice of shipping method also cause the line item to duplicate. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 9 months ago [\#38224](#38224) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#38224 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* What you're describing seems to come from the fact that you customized some of the views of the checkout. I would recommend that you backup your customizations, delete them via the menu Display->Views so that the system can use the new versions of the views and try again. That should probably avoid the problem. Then, reapply your customizations in the new view files and hopefully everything should be back to normal on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 14 years 9 months ago [\#38226](#38226) by [chris711](/forum/user/371-chris711 "View chris711's Profile") Replied by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* on topic *[Re: 1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#38226 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* Thanks Nicolas - I will try that route and will let you know the results. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 14 years 9 months ago [\#38231](#38231) by [chris711](/forum/user/371-chris711 "View chris711's Profile") Replied by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* on topic *[Re: 1.5.6 Cart Errors after upgrade](/forum/3-bug-report/37885-1-5-6-cart-errors-after-upgrade#38231 "I have just upgraded to Business 1.5.6 from 1.5.3. With this version we are getting cart errors - any attempt to change or remove a product quantity in the cart causes the page to refresh and then the...")* Hi Nicolas, Thanks - Exactly as you suggested - checkout/cart.php was the source of the issues - removing the customization sorted the problems immediately. Regards Chris PS Now I am just waiting to see if the migration to J2.5 has all worked without any issues - so far so good! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zNzg4NS0xLTUtNi1jYXJ0LWVycm9ycy1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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