[Skip to main content](#vessel-content) # failure when clicking on thumbnail ## - **[cbotved](/forum/user/494-cbotved "View cbotved's Profile")** - [![cbotved's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/494-cbotved "View cbotved's Profile") Topic Author - [ Offline](/forum/user/494-cbotved) Less More - Posts: 5 - Thank you received: 0 - - 15 years 10 months ago [\#3833](#3833) by [cbotved](/forum/user/494-cbotved "View cbotved's Profile") *[failure when clicking on thumbnail](/forum/3-bug-report/3833-failure-when-clicking-on-thumbnail#3833 "Hi. Please look at my site: www.coolshirt.dk/joomla/index.php/produk...category_pathway-10# I have a problem, where when I click on a thumbnail of a product. it says: (object HTML FrameElement) and don't show the picture... what's wrong?")* was created by *[cbotved](/forum/user/494-cbotved "View cbotved's Profile")* Hi. Please look at my site: [ www.coolshirt.dk/joomla/index.php/produk...category\_pathway-10#](http://www.coolshirt.dk/joomla/index.php/produkter/product/show/cid-289/name-almindelig-haettesweatshirt/category_pathway-10#) I have a problem, where when I click on a thumbnail of a product. it says: (object HTML FrameElement) and don't show the picture... what's wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODMzLWZhaWx1cmUtd2hlbi1jbGlja2luZy1vbi10aHVtYm5haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 10 months ago [\#3834](#3834) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: failure when clicking on thumbnail](/forum/3-bug-report/3833-failure-when-clicking-on-thumbnail#3834 "Hi. Please look at my site: www.coolshirt.dk/joomla/index.php/produk...category_pathway-10# I have a problem, where when I click on a thumbnail of a product. it says: (object HTML FrameElement) and don't show the picture... what's wrong?")* Could you try to switch your template to the default joomla template and see if you get the same result ? I see that your template uses the javascript library jquery. There are often issues between jquery and mootools (the javascript library in joomla). So it could be related. Unfortunately, when that happens on your website there is no js error thrown and I couldn't find any clues on the web Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODMzLWZhaWx1cmUtd2hlbi1jbGlja2luZy1vbi10aHVtYm5haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cbotved](/forum/user/494-cbotved "View cbotved's Profile")** - [![cbotved's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/494-cbotved "View cbotved's Profile") Topic Author - [ Offline](/forum/user/494-cbotved) Less More - Posts: 5 - Thank you received: 0 - - 15 years 10 months ago [\#3839](#3839) by [cbotved](/forum/user/494-cbotved "View cbotved's Profile") Replied by *[cbotved](/forum/user/494-cbotved "View cbotved's Profile")* on topic *[Re: failure when clicking on thumbnail](/forum/3-bug-report/3833-failure-when-clicking-on-thumbnail#3839 "Hi. Please look at my site: www.coolshirt.dk/joomla/index.php/produk...category_pathway-10# I have a problem, where when I click on a thumbnail of a product. it says: (object HTML FrameElement) and don't show the picture... what's wrong?")* Yes, that helped... but then, "my" theme is gone... = not so great ![:)](/media/kunena/emoticons/3.png ":)") So there is not much else we can do, trying to solve this? maybe then a workaroung would be to turn the feature of "enlarge thumbnail" off...? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODMzLWZhaWx1cmUtd2hlbi1jbGlja2luZy1vbi10aHVtYm5haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 10 months ago [\#3844](#3844) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: failure when clicking on thumbnail](/forum/3-bug-report/3833-failure-when-clicking-on-thumbnail#3844 "Hi. Please look at my site: www.coolshirt.dk/joomla/index.php/produk...category_pathway-10# I have a problem, where when I click on a thumbnail of a product. it says: (object HTML FrameElement) and don't show the picture... what's wrong?")* Well, the solution would be to find why that happens. Because it's not only there. It's also on the checkout on the address selection screen where the use can edit/create addresses in a popup. Basically, anywhere where a popup is used, it doesn't work on your front end because of apparently a conflict between both libraries. What to do ? 1. Ask for help on the mootools / jquery forums. They might know what you could do to fix the problem. 2. Remove the javascript jquery files from your template (physically as well as the code loading them in the index.php). You don't seem to be using anything from it currently. It is used in your template to display some effects on sub menus but you don't have submenus. 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