[Skip to main content](#vessel-content) # Editing window opens with empty fields. ## - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago [\#38513](#38513) by [slydog](/forum/user/4407-slydog "View slydog's Profile") *[Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#38513 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* was created by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 14 years 8 months ago [\#38514](#38514) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#38514 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* Maybe it's your database which is corrupted ? You should try to install this extension: [ extensions.joomla.org/extensions/access-...ite-protection/14087](http://extensions.joomla.org/extensions/access-a-security/site-security/site-protection/14087) And run the "repair and optimize" tables. You might also want to install hikashop again on top of your current version in order to get all the files clean in case some of them are corrupted. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago [\#38640](#38640) by [slydog](/forum/user/4407-slydog "View slydog's Profile") Replied by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#38640 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* "Repair and optimize" tables - didn't helps (with AdminTools). And I updated the version of Hika from 1.5.5 to 1.5.6 - it didn't solve the problem too. The strange thing is, I can not edit the address in the order, but it can be edited in the user view. What else could be the problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 14 years 8 months ago [\#38644](#38644) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#38644 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* You should try to turn on the debug mode of the joomla configuration and try again. That might give you an error message which would help use understand your problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#38646](#38646) by [slydog](/forum/user/4407-slydog "View slydog's Profile") Replied by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#38646 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* ...and try again what? ![:)](/media/kunena/emoticons/8.png ":)") To edit item? There is no error message, just empty fields, again. Last edit: 14 years 8 months ago by [slydog](/forum/user/4407-slydog "View slydog's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#38662](#38662) by [slydog](/forum/user/4407-slydog "View slydog's Profile") Replied by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#38662 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* Solve my problem with restoration of all site's files, and then update to last version. Problem wasn't in Database, but in files of site. Thanks, Nicolas. Last edit: 14 years 8 months ago by [slydog](/forum/user/4407-slydog "View slydog's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#39075](#39075) by [slydog](/forum/user/4407-slydog "View slydog's Profile") Replied by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#39075 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* I noticed that the editing of items in the order does not work (opens with empty fields), when I changed the files order notification. Files on which I changed in attachments (Change the extension from php to txt). Is there something wrong in the files that I want to use, or is it a common bug? Last edit: 14 years 8 months ago by [slydog](/forum/user/4407-slydog "View slydog's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 14 years 8 months ago [\#39190](#39190) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#39190 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* Hi, These email overrides are not loaded when you edit a product from an order. So I don't see the link between both. I tried on our end and we don't have the problem. Could you do a screenshot of the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#39792](#39792) by [slydog](/forum/user/4407-slydog "View slydog's Profile") Replied by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#39792 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* Yes, there it is. This only happens when I try to edit the address or the things in order and the files order_notification.html.modified.php order_notification.text.modified.php are in the folder ../media/com_hikashop/mail/ As soon as I remove them, everything returns to normal Last edit: 14 years 8 months ago by [slydog](/forum/user/4407-slydog "View slydog's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 14 years 8 months ago [\#39974](#39974) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#39974 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* Ah, I thought that it was the order status notification but it was in fact customized order notification code that you added. Then it's because of your modifications. Try to change the line: $data = $class->get($data->order_id); to: $data2 = $class->get($data->order_id); and after that line, change $data to $data2 in all that file. That should hopefully avoid the problem. The following user(s) said Thank You: [slydog](/forum/user/4407-slydog "View slydog's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[slydog](/forum/user/4407-slydog "View slydog's Profile")** - [![slydog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4407-slydog "View slydog's Profile") Topic Author - [ Offline](/forum/user/4407-slydog) Less More - Posts: 45 - Thank you received: 0 - - 14 years 8 months ago [\#40627](#40627) by [slydog](/forum/user/4407-slydog "View slydog's Profile") Replied by *[slydog](/forum/user/4407-slydog "View slydog's Profile")* on topic *[Re: Editing window opens with empty fields.](/forum/3-bug-report/38513-editing-window-opens-with-empty-fields#40627 "Hello! Help please! After the fall/recovery hosting server, I can not edit the items in the orders. Editing window opens with empty fields. Also, I can not edit the address, the rest in the order works. Some files may be corrupted or what else could be the problem? :(")* Thanks, this solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODUxMy1lZGl0aW5nLXdpbmRvdy1vcGVucy13aXRoLWVtcHR5LWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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